This is a place if you MUST stay in Condado but can’t pay the $600/night resort prices. But wow, the difference is really stark. The check-in was ridiculous. They send you a message at booking that says to download the August app. If you’re like me and book way in advance, it’s easy to forget which we did. We had just driven over an hour in the pouring rain to only be confused because the message sent said they had switched to keyless entry. I go up to the front door and there actually is someone there to let us in. The door to the hotel is not locked at all. And she was OBVIOUSLY sick, which is just so kind of the hotel to have a sick person work three days before Christmas infecting everyone she comes in contact with. Then, they actually WERE still on a keyed system. The room only had one rusted deadbolt and a rickety door and key that you had to slam to get to shut. When we got into the room, the AC barely worked, there were hairs on the towels, and the shower took like 5 minutes for hot water. Stay in Viejo San Juan.