Royal Sonesta San Juan

Photo gallery for Royal Sonesta San Juan

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Beach
Beach
Beach
Outdoor pool

Overview of Royal Sonesta San Juan

Royal Sonesta San Juan

4.0 star property
Carolina beachfront hotel with spa and outdoor pool

8.2/10 Very Good

1,318 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
Map
5961 Isla Verde Avenue, Carolina, 00979
Main amenities
  • On the beach
  • 6 restaurants and 2 beach bars
  • 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Valet parking
  • Self parking
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Isla Verde
  • Carolina Beach - 1 min drive
  • Balneario de Carolina - 2 min drive
  • Casino del Mar at La Concha Resort - 6 min drive
  • Condado Beach - 7 min drive
  • University of Puerto Rico - 12 min drive
  • Plaza las Americas - 8 min drive
  • Pan American Pier - 9 min drive
  • Puerto Rico Convention Center - 9 min drive
  • Jose Miguel Agrelot Coliseum - 14 min drive
  • Port of San Juan - 10 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

About this property

Royal Sonesta San Juan

At Royal Sonesta San Juan, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Casino del Mar at La Concha Resort. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages at the spa. Aleli, one of 6 restaurants, offers pool views and serves breakfast. Other highlights at this upscale hotel include 2 beach bars, a poolside bar, and a fitness center. Fellow travelers say great things about the airport proximity and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 398 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 2 per room, up to 31 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 25 per day; includes in/out privileges)
  • Onsite valet parking (USD 32 per day; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite extended parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • 6 restaurants
  • 2 bars/lounges
  • 2 beach bars
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • On the beach
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 16 meeting rooms
  • Conference space (24000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Brisas Zen Spa has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Aleli - Overlooking the pool, this restaurant serves breakfast and light fare. A children's menu is available.
Ruths Chris Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Ocean Breeze - This beachfront restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Akua Bar - This poolside bar serves lunch, dinner, and light fare. Happy hour is offered. Open select days.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 21 percent

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 29.99 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

  • Self parking costs USD 25 per day with in/out privileges
  • Valet parking costs USD 32 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin
InterContinental San Juan
Royal Sonesta San Juan Hotel
Royal Sonesta San Juan Carolina
Royal Sonesta San Juan Hotel Carolina
Royal Sonesta San Juan Puerto Rico Resort

Frequently asked questions

Overall score and ratings

8.2

Very Good

8.8/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

4/10 Fair

Tashfeen, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Good
Ileana, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

anthony, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

The hotel is in a excellent location. It needs more personnel to maintain the pool free of leaves from the trees. Close to VivoBeach Club where they have great concert series. This weekend they had Black Eye Peas.
Luis, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Couple getaway refresher
I do read reviews and ppl have there opinions however my husband and I enjoyed every part of this hotel stay.. I would go again and recommend to others…did our room have a microwave no but they probably have rooms with it and we could have probably asked for one did we need it nope. The room was completely comfortable I didn’t like pillows but my pillows at home were and are fit for me so that’s not a complaint. Every staff member we encountered was the best. It was worth every penny and we really enjoyed ourselves. The food the service the pools the beach everything was great
Celeste, 5-night trip
Verified Hotels.com guest review

4/10 Fair

The staff was great we have to wait for the room that was book ass a accesible room. When we got our room the restroom was not clean it was not worth it for the price
Rosana, 2-night family trip
Verified Expedia guest review

2/10 Poor

No one ever cleaned the room. I asked for room service and all they did was take the dirty towers and not even change them for new ones.
Juan Pablo De Jesus, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

All staff were very nice and welcoming.
Ashley, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything
Araceli, 4-night romance trip
Verified Expedia guest review