The Condado Plaza Hilton

Photo gallery for The Condado Plaza Hilton

Primary image
Beach
Pool
Pool
Pool

Overview of The Condado Plaza Hilton

The Condado Plaza Hilton

4.5 star property
Upscale beachfront resort with pool bar, near Parque La Ventana al Mar

7.2/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
999 Ashford Avenue, San Juan, 00907
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • 4 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Valet parking
  • Self parking
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Refrigerator
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Condado
  • Condado Beach - 11 min walk
  • Casino del Mar at La Concha Resort - 11 min walk
  • Puerto Rico Convention Center - 19 min walk
  • Port of San Juan - 44 min walk
  • Pan American Pier - 3 min drive
  • San Juan Gate - 16 min drive
  • Plaza las Americas - 8 min drive
  • Jose Miguel Agrelot Coliseum - 10 min drive
  • Carolina Beach - 11 min drive
  • Fort Buchanan - 10 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

About this property

The Condado Plaza Hilton

At The Condado Plaza Hilton, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from Condado Beach. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center and a spa tub. Cafe Caribe , one of 2 restaurants, offers ocean views and serves breakfast and dinner. A poolside bar, a steam room, and a children's pool are other highlights at this luxurious resort. Fellow travelers like the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 572 units
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 25.65 per night; includes in/out privileges)
  • Onsite valet parking (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Waterslide
  • Childcare in room (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • On the beach
  • Kayaking
  • Snorkeling
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • 14 meeting rooms
  • Conference space (54000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 2 buildings/towers
  • Built in 1963
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 4 outdoor pools
  • Spa tub
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Grab bar near toilet
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 35 per accommodation, per night

Optional extras

  • Breakfast costs between USD 7 and USD 24 per person (approximately)
  • Early check-in can be arranged for an extra charge of USD 60.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self parking costs USD 25.65 per night with in/out privileges
  • Valet parking costs USD 31.22 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton Juan
The Condado Plaza Hilton Resort
The Condado Plaza Hilton San Juan
The Condado Plaza Hilton Resort San Juan

Frequently asked questions

Overall score and ratings

7.2

Good

7.5/10

Cleanliness

7.7/10

Staff & service

6.8/10

Amenities

6.9/10

Property conditions & facilities

6.8/10

Eco-friendliness

8/10 Very Good

Marvin, 4-night family trip
Verified Hotels.com guest review

6/10 Good

The amenities are not commensurate with the resort fee. Did not like shared public fee. We stood in a building across a tunnel and had to walk this I’ll smelling tunnel each time we wanted to use the beach or pool. Overall stay was okay but not as welcoming as other resort hotels on the Condado strip. Also, most restaurants closed and no nightly entertainment throughout the week.
7-night family trip
Verified Hotels.com guest review

2/10 Poor

Pedro, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Dirty/unhealthy
The condition of the rooms and the whole property were so dirty that it was unhealthy! We had to take a shower with shoes on! Mold, dust, dirt that has been sitting there for month, toilet unsanitary. The whole property smelled like culvert, toilet disposal. The whole area is dirty! Service was the worse we have ever encounter, the whole place was unhealthy! We paid over $400 per night. I have pictures to show.
Pedro, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Ronedy, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Devren, 5-night trip
Verified Hotels.com guest review

6/10 Good

Celebrated Birthday in Puerto Rico
Hotel room was rundown. The shower kept leaking into the floor due to a bad seal. Poor design with the closet, fridge, and bar counter were inside the bathroom. Hard to sleep, we could hear our neighbors slamming the doors all hours of the night. Bed and pillows were rough. Only thing we liked from the hotel room was the balcony view. Although the balcony was run down with bubbly paint and rust. Hotel staff were friendly. Although we asked for towels twice in one day and never received them. Hotel lobby was in great shape and hip. Hotel caribe had good fast food. Gym showers were not working.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was nice I just think it could be cleaner Windows, doors throughout the hotel were dirty the entire time we stayed.
Nelida, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Dissapointed
Our stay was definitely sub par. The room had nowhere to sit. The sofa that was supposed to be there had been taken out. I asked for a replacement every day and nothing was done. Windows were dirty so we could not appreciate the view from inside the room, the curtains were broken and the air conditioner did not cool to the right temperature. In addition, the pool chairs and beach chairs were dirty so it was hard to find a place to sit. Very disappointing. We paid a high price for the room and expected much more.
3-night family trip
Verified Hotels.com guest review

2/10 Poor

Double Booking
when I got there they said that I was double booked and charged me $391 as a NO SHOW for the duplicate reservation.
Reynaldo L, 3-night trip
Verified Hotels.com guest review