DoubleTree by Hilton San Juan

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Overview of DoubleTree by Hilton San Juan

DoubleTree by Hilton San Juan

4.0 star property
4-star hotel with full-service spa, connected to a shopping center, near Casino del Mar at La Concha Resort

8.8/10 Fabulous

964 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
105 Avenida de Diego, San Juan, 00914
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle
  • 24-hour health club
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Microwave
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Santurce
  • Casino del Mar at La Concha Resort - 18 min walk
  • Condado Beach - 29 min walk
  • Carolina Beach - 42 min walk
  • Sheraton Casino - 44 min walk
  • Jose Miguel Agrelot Coliseum - 44 min walk
  • Puerto Rico Convention Center - 44 min walk
  • Museo de Arte de Puerto Rico - 1 min drive
  • Centro de Bellas Artes Luis A. Ferre - 1 min drive
  • Parque La Ventana al Mar - 2 min drive
  • Paseo Caribe - 3 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 12 min drive
  • Sacred Heart Station - 27 min walk
  • Free beach shuttle

About this property

DoubleTree by Hilton San Juan

DoubleTree by Hilton San Juan puts you just a 5-minute drive from Condado Beach and Pan American Pier. You can visit the spa to be pampered with massages, body wraps, or aromatherapy, and Cafe Pierre, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and an outdoor pool at this upscale hotel, and in-room conveniences like refrigerators and microwaves. Fellow travelers say good things about the helpful staff and airport proximity.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 184 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 17 per day; includes in/out privileges)
  • Onsite valet parking (USD 20 per day)
  • Wheelchair-accessible parking on site

Offsite

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–11 AM
  • 3 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Coffee/tea in a common area
  • Free reception (select days)
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Childcare in room (surcharge)
  • Grocery/convenience store
  • Children's menu
  • Children's games
  • Toys

What to do

  • Free beach shuttle
  • Ecotours
  • Table tennis
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Spa tub
  • 24-hour pool access
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Cloud Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Starbucks Coffee - Overlooking the garden, this coffee shop specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 49.09 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Beach loungers
    • Beach towels
    • Business center/computer access
    • Internet access (may be limited)
    • In-room bottled water
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 3.00 and USD 22.00 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 17 per day with in/out privileges
  • Valet parking costs USD 20 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool open 24-hours
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Hotel
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Hotel San Juan

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very Good

One night stay at the end on 10 trip.
Hotel was nice and clean. Check in was a breeze with friendly staff. Room was very clean. I had a room with a Murphy bed, that type of room really isn't big enough to share with other people the beds are too close, we ended up separating rooms. The second room is even smaller. But i guess it isn't expected for guest to remain in the rooms very long. Also there was a hum that came from the refrigerator. It was a little frustrating hearing it all night. Otherwise it was a good stay. Bed was comfortable. Only a few dollars difference between valet or self park, but have in and out privileges. The only thing that would prevent me from staying there again is the price
Alishia, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Morgan, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Donna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

👍👍👍
Double tree San Juan was awesome pool and pool area was one of the best!! Room service was fast and delicious!!! Everything was so clean and everyone was so nice!!!
Jose, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Stephen, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

The staff here are excellent! Very friendly, informative and accommodating. We upgraded our room, as the basic rooms are pretty small. The hotel location wasn’t great, however it is short car or scooter ride away from many things, so convenient for that reason. Property is clean and well kept on the inside.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Solo San Juan
Amazing Experience! Everything was great.
5-night trip
Verified Hotels.com guest review

6/10 Good

Basic
Very small room with cheap chair. Entertainment / TV was basic. Restaurant is stop gap only.
Christopher, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent will come back, close to everything
Victor, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Good location, clean hotel, average service
The hotel is well maintained and is in a great location. While the overall experience was decent, there were three main concerns about the hotel - a) The front desk can be cold and transactional, while the bell boys and other staff are incredibly helpful. The front desk was sometimes indifferent to any billing concern. There was an error in billing and when pointed, while they fixed in ($100 difference), they could not have cared less about the error. b) Breakfast was the same fare the whole time we were there (5 days). We are vegetarian and our options were fruit, potatoes, oatmeal and a bagel - for $22 + taxes. THE SAME MENU EVERY DAY. For a 4+ star place, you would expect some creativity in menu. c) The parking is $25 a day - not $17 as advertised here. When pointed that out, they said - too bad, the website is wrong.
Ramakrishna, 5-night family trip
Verified Hotels.com guest review