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All properties in Punta Sam, Quintana Roo, Mexico
1 room, 2 adults

Beloved Playa Mujeres - Couples Only All Inclusive

5-star5 stars
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400, Mexico

Adults-only beach property with spa, near Punta Sam Ferry Terminal
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from October 22 2020 to December 13 2020 (dates subject to change).
  • Amazing Mar 19, 2021
  • Awesome stay, staff super accommodating. Rooms large and clean. Relaxing atmosphere,…Mar 17, 2021

Beloved Playa Mujeres - Couples Only All Inclusive

from P23,343
  • Junior Suite with Round Jacuzzi
  • Swim Up Suite
  • Junior Suite Ocean View
  • Ocean View Terrace Suite w/ Plunge Pool
  • Casita Suite w/ Private Pool
  • Two Story Casita Suite w Plunge Pool
  • Ocean View Penthouse Ste w/plunge pool
  • Terrace Suite With Plunge Pool
  • Beachfront Casita Suite w/ Private Pool
  • Beachfront Two Story Casita Suite w/ Plunge Pool
  • Beachfront Casita Suite w/ Private Pool + Free On-Site Covid19 Test
  • Beachfront Two Story Casita Suite w/ Plunge Pool + Free On-Site Covid19 Test
  • Casita Suite w/Private Pool + Free On-Site Covid19 Test
  • Junior Suite with Round Jacuzzi + Free On-Site Covid19 Test
  • Junior Suite Ocean View + Free On-Site Covid19
  • Ocean View Penthouse Ste w/plunge pool + Free On-Site Covid19 Test
  • Ocean View Terrace Suite W/ Plunge Pool + Free On-Site Covid19 Test
  • Swim Up Suite + Free On-Site Covid19
  • Terrace Suite with Plunge Pool + Free On-Site Covid19 Test
  • Two Story Casita Suite w Plunge Pool + Free On-Site Covid19 Test

What’s around Beloved Playa Mujeres - Couples Only All Inclusive

Landmarks

  • In Playa Mujeres
  • Playa Mujeres Golf Club - 34 min walk
  • Punta Sam Ferry Terminal - 20 min walk
  • El Meco Archaeological Site - 2.5 mi / 4 km
  • Gran Puerto Pier - 5 mi / 8.1 km
  • Norte Beach - 6.3 mi / 10.1 km
  • Costa Occidental de Isla Mujeres National Park - 6.3 mi / 10.1 km
  • Shark Beach - 8.6 mi / 13.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

At a glance

Key facts

Size

  • 109 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19 onsite, at a surcharge of USD 50 for an antigen test and USD 150 for a PCR test. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through April 30, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • 7 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Parasailing on site
  • Pilates classes on site
  • Sailing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scuba diving nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 10
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
  • Library
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Private spa tub
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 55-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Not included
  • Airport transfers

Spa

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Aroma // Dress Code - This fine-dining restaurant overlooks the ocean and garden.

Isla Grill // Dress Code - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Lupita // Dress Code - Overlooking the ocean and garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Mar // Dress Code - This beachfront restaurant serves lunch only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Spa tub
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Parasailing on site
  • Pilates classes on site
  • Sailing on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Beloved Playa Mujeres - Couples Only All Inclusive’s small print

Also known as

  • Beloved Hotel
  • Beloved Excellence Group
  • Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
  • Beloved Excellence All Inclusive AdultsOnly
  • Beloved Playa Mujeres Excellence AdultsOnly
  • Beloved Excellence AdultsOnly
  • Beloved Playa Mujeres by Excellence Group All Inclusive
  • The Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres by Excellence Group
  • Beloved Mujeres Excellence In
  • Beloved Hotel All Inclusive
  • Beloved Playa Mujeres Couples Only All Inclusive
  • Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam
  • Beloved Hotel Playa Mujeres
  • Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres
  • Playa Mujeres Beloved Hotel
  • Beloved Playa Mujeres Excellence Group All Inclusive
  • Beloved Excellence Group All Inclusive
  • Beloved Playa Mujeres Excellence Group

Policies

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Beloved Playa Mujeres - Couples Only All Inclusive

  • Does Beloved Playa Mujeres - Couples Only All Inclusive offer free cancellation for a full refund?
    Yes, Beloved Playa Mujeres - Couples Only All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Beloved Playa Mujeres - Couples Only All Inclusive currently open?
    This property is closed from October 22 2020 to December 13 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Beloved Playa Mujeres - Couples Only All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Beloved Playa Mujeres - Couples Only All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Beloved Playa Mujeres - Couples Only All Inclusive?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Beloved Playa Mujeres - Couples Only All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Beloved Playa Mujeres - Couples Only All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Beloved Playa Mujeres - Couples Only All Inclusive?
    Yes, there are 4 onsite restaurants, featuring beachfront dining and garden views.
  • Is there an onsite casino at Beloved Playa Mujeres - Couples Only All Inclusive?
    No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
  • What is there to do at Beloved Playa Mujeres - Couples Only All Inclusive and nearby?
    Have fun with onsite activities like kayaking, parasailing, and sailing. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Beloved Playa Mujeres - Couples Only All Inclusive also has 7 bars and a Turkish bath, as well as private indoor hot tubs and a garden.

Recent reviews

Exceptional 9.6 From 480 reviews

Exceptional 10.0
Wonderful experience
Beverly, us2 night trip
Exceptional 10.0
It’s was outstanding no more comment! Will be back shortly!!!
Ivan, us5 night family trip
Good 6.0
Underwhelming. The staff is phenomenal. It just wasn't what we expected. This hotel is perfect for retired couples who prefer peace and quiet. Very small, only about 110 rooms total. For the price, I was expecting so much more. The property is also sort of dated. The reviews mislead me and I must say I regret it. Its a great option for some folks, just not for us.
Guest, us2 night romance trip
Exceptional 10.0
Amazing resort, staff is very friendly and welcoming !
us5 night romance trip
Exceptional 10.0
Hotel Pros: -Staff were exceptional -Incredibly clean and well maintained -Complimentary hydrotherapy was amazing and spa looked so nice -High quality drinks and scratch made cocktails -Even the most basic room category was better than some of the highest level rooms at other resorts- we had a jacuzzi bath/pool indoors and a double outdoor bed on the balcony. -App where you can view all the menus, entertainment etc which was great so you could plan ahead. Minor complaints, not really 'cons' -All the pools were unheated and if it was a chillier day, we wouldn't go in until the afternoon but there are hot tubs at all pools so wasn't a major issue. -Music at the pool and common areas is dreadful elevator music/soft jazz- even the manager wouldn't change it despite most of the guests by the pool asking for something more lively. It is a very quite, couples only resort though so sure thats the overall policy. - Food was better at some places than others (further detail below) but overall very high quality for AI. No Mexican restaurant and very few options however- we did get request a Mexican meal at the steakhouse which was very delicious and authentic so make sure you ask if thats what you're looking for. -No option for fast food apa
Patrick, us4 night trip
Good 6.0
Rooms are excellent. Service could be better. Entertainment could be better for the price we have paid. Overall very good. It was very quiet during our stay, but it was probably related to the pandemic.
us7 night trip
Very good 8.0
The resort was absolutely beautiful. The staff were so nice and kind and the place was always clean. They took precautions consistently disinfecting the place. My only wish was that the private pool we had could’ve been heated during the windy weather. Because it was private, trees usually blocked the sun making it way too cold to swim in it so we didn’t get to use it unfortunately. Had it been heated we could’ve actually swam in it.
NY, us4 night romance trip
Very good 8.0
This was our first time staying at this resort and we chose it for its smaller size and couples only option. We enjoyed our private casita, it was well situated and the bedding was comfortable. The hotel staff was very friendly and professional making sure our stay was a success. Every area was clean and we did not experience any sanitation concerns. The grounds were groomed to perfection. The only down side is having stayed at Excellence and The Finest we were disappointed in the quality of the restaurants and food choices at this resort. We were expecting top quality food and themed restaurants with outstanding atmosphere as the other two resorts offer and it was not what we got. Service for every meal was very slow and you can find yourself waiting 10 minutes before anyone takes your food order. We will return and hope to find improvements in the menu options as Covaid concerns subside.
us5 night romance trip
Exceptional 10.0
Beloved, best stay
Service, food and atmosphere was over the top. The only thing that was an issue was the plunge pool was not heated, but would highly recommend and will go back.
Michael, us3 night trip
Exceptional 10.0
Our experience at Beloved was simply amazing. The staff were all friendly and truly bent over backwards to make our stay a high quality experience. The staff was attentive to our every need. The food quality was outstanding! The best that I've had at a resort and I've been at so called "gourmet resorts." Everything that we ordered to eat was delicious and was professionally plated. A true 5 star experience, we looked forward to each meal. Order a ribeye from the steakhouse, you won't regret it. Our room was so nice. Marble floors, rainfall shower, jacuzzi, bar, the bed was great, we slept like babies. We also did the aqua treatment and got a couple's massage, and experienced the best service ever, even better than 5 star spas here in Chicago. This resort was truly a luxurious, 5 star place. We will be returning. A special thank you to Ramon and Brenda - Servers at the restaurant right off the beach Felipe - Server/Food Manager Oscar - Kept our drinks full beachside Cally - The best concierge ever! Angel - Amazing server Olda and Yolanda - Best massages ever!
us3 night romance trip

Beloved Playa Mujeres - Couples Only All Inclusive