Hard Rock Hotel Cancun - All Inclusive

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Overview of Hard Rock Hotel Cancun - All Inclusive

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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
All-inclusive beachfront property with spa, near Aquaworld

7.8/10 Good

1,003 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 6 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Garden
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 29 min walk
  • Delfines Beach - 37 min walk
  • Aquaworld - 1 min drive
  • El Rey Ruins - 4 min drive
  • Forum Beach - 11 min drive
  • Cancun Convention Center - 13 min drive
  • Tortuga Beach - 16 min drive
  • Langosta Beach - 18 min drive
  • Ventura Park Cancun - 11 min drive
  • Playa Tortugas - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Airport shuttle (surcharge)

About this property

Hard Rock Hotel Cancun - All Inclusive

At Hard Rock Hotel Cancun - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just a 5-minute drive from La Isla Shopping Mall. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and mani/pedis. Pizzeto, one of 5 restaurants, serves pizza and is open for lunch and dinner. Other highlights at this luxurious property include 2 swim-up bars, a free kid's club, and a health club. The pool and helpful staff get good marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and Ecolab (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 601 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:30 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 50 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Golf lessons nearby

Working away

  • 14 meeting rooms
  • Conference center (16408 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • Piano
  • Health club
  • Golf driving range on site
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • LED light bulbs

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Spa

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 34 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per week

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; reservations are required for some onsite facilities.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (3rd party expert - Global)
  • Safe Travels (WTTC - Global)
  • Ecolab (3rd party expert - Global)

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

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Frequently asked questions

Overall score and ratings

7.8

Good

8.6/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

Crystal, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beran, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Good hotel except food and drinks quality
The hotel is good but there are better better hotels out there. The location, activities, pool, service are great. The bad parts are the food - (very average food, i expect better), Drinks - also very average (all inclusive yes, but cocktails are not very great), room service (very slow, take 45 minutes to get anything to the room). Apart from the above cons, the rest of the experience has been great. It is very lively throughout the day and night. The bar is always active. Fun place overall.
Phalgun, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dalia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

​​Expedia is the best! The more you purchase your vacations with Expedia the more benefits you will get. This time at Hard Rock Hotel Cancun we received a lot of benefits and a VIP service. When we arrived at the hotel they told us that we had an upgrade and that they would give us a room on the VIP floor and we would have VIP benefits. It was incredible. We highly recommend this hotel. The service at the VIP floor called Rock Royalty was incredible. They were always attentive and always asked if we needed anything. Thanks to Pavel, one the Rock Royalty butlers, we had such a great time at Hard Rock Hotel. He was always around making sure we were having a good time. His recommendations were always the best choice. If you are thinking of going to this hotel ask for the VIP upgrade to Rock Royalty whatever you pay it will be worth it. I really recommend this hotel also for the bars. The hotel has many everywhere. The bar on the VIP floor is the best. The bartenders are always very attentive. The food is also the best of the best. Zen, the Asian restaurant, has incredible teppanyaki. Rich is the best waiter. What I liked the most about the food was at Pizzeto. Chef Andy prepares the best pizzas. She is very nice. The bartenders Fernando and Quetzal prepare the best drinks. The gym is good too. Carlos is always attentive to everything you need. I highly recommend this hotel.
Jesus, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Freddy, 5-night trip
Verified Expedia guest review

8/10 Very Good

The property activities should be more fun, and include different activities, the entertainers should have uniforms to fit with the property include more actions both for children and adults , the Dj should play more international music and last longer with a little higher volume. The property should include a night club. The food should include more international variety . The staff were very pleasant, respectful, and attentive
WENDY J, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

I’d definitely be back ! It was such an amazing time and amazing staff all around.
Erika Del Carmen Aranda, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Katherine, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I go to Cancun several times a year, and I stay in different hotels depending on what the trip is for (business, couples, family, kids, giels trip, etc). This was my 4th time staying at the Hard Rock Hotel, and it was great. Rhe quality of food is ready good, but the ambience and party feel is amazing. ( this is something you will really only find at this hotel). It is an American franchise, so, yes,… it comes with all it’s perks: mainly aMerican food, american music and so on. It can be a shocker to some guests to get this while in Mexico, but it is also super practical and convenient for some. The best part of this hotel is the staff. We had our personal concierge PAVEL, who was just amazing and went out and beyond to make our stay perfect. He would make sure that we had our spots reserved for the beach and next to the pool. Later at the main bar of the hotel, MARCOS was the bomb!!! The most friendly and dedicated bar tender. Would definitely go back!
Ana, 4-night trip with friends
Verified Expedia guest review