Grand Oasis Cancun All Inclusive

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Overview of Grand Oasis Cancun All Inclusive

Grand Oasis Cancun All Inclusive

3.5 star property
All-inclusive beachfront property with spa, near Delfines Beach

1,137 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Housekeeping (on request)
  • On the beach
  • 8 restaurants and 10 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Beach towels
  • Beach bar
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 21 min walk
  • Aquaworld - 2 min drive
  • El Rey Ruins - 3 min drive
  • La Isla Shopping Mall - 4 min drive
  • Forum Beach - 12 min drive
  • Cancun Convention Center - 14 min drive
  • Ventura Park Cancun - 10 min drive
  • Tortuga Beach - 17 min drive
  • Langosta Beach - 18 min drive
  • Playa Tortugas - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Area shuttle (surcharge)

About this property

Grand Oasis Cancun All Inclusive

3.5-star all-inclusive property in the heart of Zona Hotelera
Take advantage of a swim-up bar, a beach bar, and a poolside bar at Grand Oasis Cancun All Inclusive. With a white sand beach, beach massages, and beach towels, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a body scrub, or reflexology at Sensoria Spa, the onsite spa. Be sure to enjoy a meal at any of the 8 onsite restaurants, which feature Italian cuisine and garden views. Yoga classes and Pilates classes are offered at the gym; other things to do include beach volleyball. In addition to shopping on site and a coffee shop/cafe, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool with a swim-up bar
  • Free self parking
  • An outdoor tennis court, an area shuttle, and a TV in the lobby
  • Smoke-free premises, tour/ticket assistance, and ATM/banking services
  • Guest reviews give good marks for the proximity to shopping
Room features
All guestrooms at Grand Oasis Cancun All Inclusive boast thoughtful touches such as air conditioning, in addition to amenities like safes and minibars. Guests reviews say good things about the comfortable rooms at the property.
Extra amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Coffee/tea makers, housekeeping, and phones

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 1117 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas (1-device limit)

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle within 16.5 km*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 10 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free children's club
  • Playground
  • Babysitting (surcharge)

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels

Facilities

  • 4 buildings/towers
  • Built in 1989
  • ATM/banking
  • Garden
  • Television in common areas
  • Piano
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Phone

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe (surcharge)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna.

The spa is open daily.

Dining

Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.
Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.

Fees & policies

Refundable deposits

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.42 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Safes in guestrooms can be used for USD 10 per night

Renovations and closures

The property will be renovating from June 28 2022 to December 31 2022 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Cleaning and Health Protocols (Oasis Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

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Frequently asked questions

Does Grand Oasis Cancun All Inclusive offer free cancellation for a full refund?
Yes, Grand Oasis Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Oasis Cancun All Inclusive?
As of 20 August 2022, prices found for a 1-night stay for 2 adults at Grand Oasis Cancun All Inclusive on 23 August 2022 start from P11,148, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Oasis Cancun All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Oasis Cancun All Inclusive?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Oasis Cancun All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Oasis Cancun All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Oasis Cancun All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at Grand Oasis Cancun All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (17-min drive) are both nearby.
What is there to do at Grand Oasis Cancun All Inclusive and nearby?
Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Grand Oasis Cancun All Inclusive also has 10 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Grand Oasis Cancun All Inclusive?
Yes, there are 8 onsite restaurants, featuring Italian cuisine and garden views. Nearby restaurants include Xkat-ik (6-min walk), Da Vinci (9-min walk), and Mole (15-min walk).
What's the area around Grand Oasis Cancun All Inclusive like?
Grand Oasis Cancun All Inclusive is located on the waterfront in Zona Hotelera, a short 11-minute walk from Aquaworld and 5 minutes' walk from Maya Cancun Museum. The local area is popular for its beaches and our guests say it is very safe.

Overall score and ratings

5.6

6.4/10

Cleanliness

5.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

2/10 Poor

Stay away !!
Very bad service the room had bad foul odor Ants everywhere I would call front desk no answer very outdated hotel
3-night family trip
Verified Hotels.com guest review

8/10 Very Good

3-night family trip
Verified Hotels.com guest review

6/10 Good

Kristine L, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Good hotel terrible service. Not coming back
Hotel, restaurants, and food was all pretty good however the SERVICE WAS TERRIBLE. Room next door was super loud, I called front desk and they ignored the request for help. My family didn't sleep well for three nights. I tried to get a lock for the safe box and it was a fight as they wanted to charge extra. Towel service at the pool is HORRIBLE. They only loan you two towels and you need to return them by 5 when the pool closes at 8 so you don't have a towel when you need it. Overall the service is really bad while the facilities, restaurants, and food are pretty good. I won't come back to this hotel. BTW hotels.com app didn't give me a chance to review my check in experience. I checked in at around 5pm and when I opened the app it said the review period has been closed. Why?
Eduardo, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Mario, 3-night trip
Verified Hotels.com guest review

6/10 Good

Disappointed
Beach towels always a problem. Food: poor quality, buffet súper over crowded with huge lines to get in. Food items always out, “snacks” are not that good, breakfast time is a chaos at the buffet. Super signs of cross contamination. However staff is very helpful and nice.
Raidel, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Will never stay there again.
Check in process was disorganized and very late after the 4pm check in time. Refrigerator did not work, advised two different employees on two different days and never got fixed. Loud with kids playing in the halls ways late at night. Not enough places to eat or drink for an all inclusive resort. No bars open after midnight, only one same snack area open after 11pm.
Victor, 2-night trip
Verified Hotels.com guest review

6/10 Good

Felipe, 3-night trip
Verified Hotels.com guest review

6/10 Good

Lots to do
Lots to do. Great drinks and food.
Stephen, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

One night stay at Grand Oasis Cancun
The check inline was long but at the counter it was okay. We were told to put on masks with out a reason or explanation. We complied but others around us were not asked to do the same. The room was clean bit small. The nathroom toilet and wall in front of.the toilet were very close together. At one restraunt we were told 10 minutes an hour later after we talked/asked a 2nd time we were seated. The pool and beach were great. In the middle of the pools there were rocks my husband scratched his knee on. The gift shop gad some fun and unique items reasonably priced.
marie, 1-night trip
Verified Hotels.com guest review