Mahekal Beach Front Resort & Spa

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Overview of Mahekal Beach Front Resort & Spa

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Mahekal Beach Front Resort & Spa

4.0 star property
4-star beachfront hotel with spa, near Mamitas Beach

9.0/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
The price is P12,012
Price available on 22/08/2022
Map
38 St And The Beach, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • Fitness center
  • Free beach club on site
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Mamitas Beach - 1 min walk
  • Quinta Avenida - 4 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Playacar Golf Club - 17 min drive
  • Grand Coral Golf Riviera Maya - 13 min drive
  • Tres Rios Ecopark - 23 min drive
  • Xplor Theme Park - 20 min drive
  • Xcaret Eco Theme Park - 23 min drive
  • Ferry to Cozumel - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.4 km
  • Airport shuttle (surcharge)

About this property

Mahekal Beach Front Resort & Spa

At Mahekal Beach Front Resort & Spa, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Playa del Carmen Main Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and aromatherapy. Serving Mexican cuisine and offering garden views, Cocina is one of 3 restaurants and 3 bars/lounges. Other highlights at this upscale hotel include a beach bar, a fitness center, and a spa tub. Fellow travelers love the overall property condition and location.

All inclusive

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Bicycling
Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property for guests without COVID-19 vaccination
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a USD 90 fee, and antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 195 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
  • Guests may be subject to health screenings for COVID-19 at the property.
  • The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 20 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas

Parking

  • Onsite parking available only on request
  • Onsite self parking (USD 168 per day)
  • Offsite parking nearby (USD 7 per day)
  • Street parking available

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Private dining
  • Free reception (select days)
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Playground
  • Babysitting (surcharge)

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Scuba diving
  • Shopping
  • Pool table
  • Bicycle tour information
  • Ecotours nearby
  • Parasailing nearby
  • Snorkeling nearby

Working away

  • 3 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 33 buildings/towers
  • Built in 1985
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Fitness center
  • 4 outdoor pools
  • Bicycle parking
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms

Accessibility

  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

All inclusive

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Bicycling
Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Dining

Cocina - Overlooking the garden, this diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
Las Olas - This beachfront buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Fuego Restaurante y Bar - This beach fine-dining restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Agave - This sports bar overlooks the garden. Happy hour is offered. Open daily.
Itzi Pool Bar - This brewpub is located by the pool. Happy hour is offered. Open daily.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2021 Travel + Leisure 500.

Fees & policies

Refundable deposits

  • Deposit: USD 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 80
  • Christmas Eve (24 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 80
  • Christmas Day (25 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 80
  • New Year's Eve (31 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Day (1 January) Gala Dinner per adult: USD 80
  • New Year's Day (1 January) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • Service fee: USD 15 per person, per night
  • Resort fee: USD 35 per accommodation, per night
  • Resort fee inclusions:
    • Beach towels
    • Fitness center access
    • Sporting facilities or equipment
    • Bicycle storage
    • Internet access (may be limited)
    • In-room safe
    • In-room bottled water

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 19 for adults and USD 19 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 302 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 5 and 12 costs USD 302 (roundtrip)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 29.75 per accommodation, per night

Parking

  • Self parking costs USD 168 per day
  • Parking is available nearby and costs USD 7 per day
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa tub, and guests under 17 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
  • Guests under 13 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities; masks are required in public areas for unvaccinated guests.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a USD 90 fee, and antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Parties and events are allowed on site.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Front & Spa Del Carmen
Mahekal Beach Front Resort Spa
Mahekal Beach Front Resort & Spa Hotel
Mahekal Beach Front Resort & Spa Playa del Carmen
Mahekal Beach Front Resort & Spa Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Beautiful Property
Beautiful property , the food was top notch. I give it 5 stars .. BUT no TV and I like my news..
Patricia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Room not as advertised and extremely loud
The stay was exhausting and not relaxing at all. We booked the oceanfront plunge palapa with two double beds for me and my friend. Upon arrival they gave us the wrong room (1 king bed) and told us to check back in the morning for any availability. The next day they did not have the room we asked for either and said it would be available Friday night the night we were leaving early in the morning from our 3-night stay. This is absolutely unacceptable as the two queen beds were one of the deciding factors for booking this resort. Additionally, the room they gave us was right next to the entrance of a public beach and there was loud music and partying into the early hours of the morning each night. As such, we were never relaxed as we didn’t get good sleep any of the nights. Lastly on the last day there was a company party and almost all amenities were closed or closed early. Additionally the company party contributed to noise and partying on our last night as well. If you are going to have a company party that is fine but you should close your resort to customers on that day. Overall, we had a terrible experience and I would never return to this hotel if I were to visit Playa del Carmen in the future.
3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Was overcharged my entire stay, do NOT agree to any charges they throw at you- make sure you get price breakdowns for everything. My tab was overcharged hundreds, not even little amounts I wouldn't notice. Says my prepayment from Expedia wasn't applied, when Expedia took the money off.
Mia, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Tercera vez en el hotel. Muy bueno. ☺️
Hernan, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Daisy, 3-night trip
Verified Orbitz guest review

6/10 Good

Dinner reservation at fuego underwhelming. Filet mignon was under cooked and under season. Oyster Rockefeller were good but about half of the ones I ate had she'll fragments in then
Brian, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Stay here! This is a fantastic resort and it was our first visit. The property is spotless! Beautiful pools, manicured gardens, clean restaurants & bars. The food was very good. We stayed in an ocean view palapa near Las Olas pool and bar. Room was clean and bed very comfortable. The staff was always attentive and very polite. One thing to keep in mind however…. The resort is split by a public road which has public beach access. Our palapa was right next to this road and it did get quite loud on the weekend. But not overwhelming and we didn’t consider moving. But just be aware of it. If you like quiet I’d suggest a unit towards the interior. No ocean views but the gardens and pool views are great and it’s super quiet. We walked to a few bars along Calle 38 and they were fantastic. Avoid 5th Ave unless you enjoy being hassled by locals pretending to be your “waiter from last night” on their day off while trying to get you into their family’s t-shirt shop. Overall we’d definitely come back! In fact we’re considering booking again over the ‘22 holiday season. Mahekal was a fantastic resort.
Jeff, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

We had a lovely time but too much slipping and falling at the pools, esp olas. Bloody Heads, bloody knees, bloody toes. Very scary. Your reception staff said coffee at olas 6:30 but they were never ready until 7:10. Jet lag had us up early. Three days no mango? How is that possible? Again, we had a lovely time.
Steve, 4-night trip
Verified Expedia guest review

6/10 Good

Jennifer, 6-night trip
Verified Expedia guest review

10/10 Exceptional

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Michael, 7-night family trip
Verified Expedia guest review