The Westin Resort & Spa, Cancun

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Beach
Outdoor pool
Outdoor pool
Outdoor pool

Overview of The Westin Resort & Spa, Cancun

The Westin Resort & Spa, Cancun

4.0 star property
Cancun beachfront condo resort with 6 outdoor pools and spa

8.4/10 Very Good

1,148 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
Main amenities
  • 379 condos
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 6 outdoor pools
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bathtub and shower
  • Cable/satellite TV service
  • Garden
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-out

Choose dates to view prices

About this area

What's nearby

  • In Downtown Cancun
  • Playa Tortugas - 43 min walk
  • Plaza Las Americas - 1 min drive
  • Puerto Cancun Marina Town Center - 2 min drive
  • Dubai Palace Casino - 5 min drive
  • Ultramar Ferry Puerto Juárez - 7 min drive
  • Langosta Beach - 8 min drive
  • Tortuga Beach - 11 min drive
  • Cancun Mall - 16 min drive
  • Forum Beach - 14 min drive
  • Cancun Convention Center - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

The Westin Resort & Spa, Cancun

At The Westin Resort & Spa, Cancun, you can spend time at the beach enjoying beach umbrellas, beach massages, and sun loungers, plus you'll be 2.2 mi (3.6 km) from Playa Tortugas. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A poolside bar and a fitness center are other highlights, and condos offer pillowtop beds and 24-hour room service. Fellow travelers love the family-friendly amenities and access to public transport.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach massages
  • Beach sun loungers

Pool/Spa

  • 6 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Prenatal massage
  • Facials
  • Body treatments
  • Aromatherapy
  • Swedish massages
  • Body wraps
  • Sports massage
  • Deep-tissue massages
  • Manicures and pedicures
  • Reflexology
  • Hot stone massages
  • Couples treatment room(s)

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • On site car rental

Family friendly

  • Children's pool
  • Playground

Restaurants on site

  • Sea & Stones Restaurant
  • Arena Sports Bar
  • Sabor Casual Kitchen

Food and drink

  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 346-390 for adults and MXN 176-346 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Snack bar/deli
  • 24-hour room service

Bedrooms

  • Pillow top mattress
  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Hair dryer
  • Free toiletries
  • Towels provided

Entertainment

  • LED TV with cable/satellite service

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Desk
  • Conference space

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Laptop-compatible safe
  • In-room massages
  • Gift shop/newsstand

Things to do

  • Fitness center
  • Outdoor tennis courts
  • Yoga classes on site
  • Volleyball on site
  • Tennis on site
  • Pilates classes on site
  • Aerobics classes on site
  • Basketball on site
  • Sailing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/body boarding nearby
  • Water skiing nearby
  • Golf nearby
  • Snorkeling nearby
  • Windsurfing nearby

General

  • 379 rooms
  • 6 floors
  • Access via exterior corridors

Special features

Spa

The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Sea & Stones Restaurant - Onsite restaurant.
Arena Sports Bar - Onsite restaurant. Open daily.
Sabor Casual Kitchen - Onsite restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Breakfast costs between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

On-site antigen/rapid COVID-19 testing is available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property accepts credit cards and cash.

Also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

Overall score and ratings

8.4

Very Good

8.8/10

Cleanliness

8.7/10

Staff & service

8.3/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Great experience, amazing customer service
Lorena, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Donavan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mirabella, 1-night trip
Verified Hotels.com guest review

6/10 Good

Pros and cons
Business trip with a little vacation. The icean view room was comfortable with high ceilings and good space just that it is needs more furniture. A desk along with a couple of chairs and a coffee table would go a long way. The hallways could use a vacuum cleaner. After 3 nights they’re in the same dirty condition as when I arrived. The gym is excellent and the beach views magnificent. The food could also improve, breakfast was good yet the offerings for lunch and dinner are very middle of the USA style. A little variety to satisfy other tastes would be an improvement.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great place
The Westin hotel was great . Clean , comfortable, great services . Great place for family . Close to airport.
PATHPORN, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Paradise in Cancun
Excellent service all around. Clean rooms. Great food. Spa was excellent as well. Definitely will return here!
Rodney, 6-night trip with friends
Verified Hotels.com guest review

6/10 Good

Miss Georgia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Melinda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Claudio, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay. Loved it!
The hotel was very clean. Friendly stay. Everything we needed they Accommodated us. I would Recommend this hotel to anyone. Food Was really reasonable.
Sharon, 4-night family trip
Verified Hotels.com guest review