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Heaven Hotel

3.0 star property
Playa del Carmen aparthotel with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heaven Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Full-size fridge, microwave, toaster, cookware/dishes/utensils
Lobby sitting area
Reception
40-inch Smart TV with digital channels, TV

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities
  • Kitchen
  • Refrigerator
Main amenities
  • 20 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Communal living room
  • Front-desk safe
  • Self-serve laundry
  • Concierge services
Feel at home
  • Children's pool
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Television
  • Terrace
The price is P9,685
P11,814 total
includes taxes & fees
Dec 23 - Dec 24

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Family Apartment

Shower, rainfall showerhead, hair dryer, towels

Family Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

In-room safe, blackout drapes, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Washer/dryer
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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P4,282 total
includes taxes & fees
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About the neighborhood

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 3 min drive
  • Playa Xcalacoco - 3 min drive
  • El Camaleón Mayakoba Golf Course - 5 min drive
  • Punta Esmeralda Beach - 8 min drive
  • Playa del Carmen Main Beach - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Cozumel Intl. Airport (CZM) - 13.2 miles/21.3 km
  • Tulum Intl. Airport (TQO) - 53.2 miles/85.7 km

Restaurants

  • ‪Amaranto - ‬20 min walk
  • ‪Alberca - Pool - ‬5 min drive
  • ‪Privilege Lounge - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬20 min walk

About this property

Heaven Hotel

Heaven Hotel puts you within a 15-minute drive of Maroma Beach and Quinta Avenida. An outdoor pool and a children's pool are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Property size

    • 20 apartments
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
PETS

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking includes off-street options
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Outdoor pool
  • Sun loungers
  • Umbrellas

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Refrigerator (full size)
  • Microwave
  • Toaster
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Shampoo
  • Towels provided
  • Toilet paper
  • Hair dryer
  • Soap

Living spaces

  • Dining room

Entertainment

  • 40-inch Smart TV with digital service

Outdoor areas

  • Balcony
  • Terrace
  • Outdoor furniture

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Window screens
  • Iron/ironing board
  • Blackout drapes/curtains
  • Safe at front desk
  • Wet bar
  • Mosquito nets
  • 24-hour front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 20 rooms

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Property Registration Number 117096

Also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel offer free cancellation for a full refund?
Yes, Heaven Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Heaven Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Heaven Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Heaven Hotel?
Yes. Onsite parking includes off-street options.
What are the check-in and check-out times at Heaven Hotel?
Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.
What is there to do at Heaven Hotel and nearby?
Heaven Hotel has an outdoor pool.
Does Heaven Hotel have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.
Does Heaven Hotel have any outdoor private spaces?
Yes, each apartment features a balcony.

Heaven Hotel Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Christine, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good value
Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Gabriel, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The property is really nice and modern. There is a very convenient 711 across the street. It’s close to the main road (307). You can’t get lost. I also enjoyed the onsite parking. The staff was friendly and the rooms were clean. I would definitely recommend it. It looks exactly like the pictures. The only thing I didn’t like was the limited amount of hot water available when taking a shower. The hot water lasts about 2 minutes then it’s a cold shower. They must have small water heaters. But it’s a minor inconvenience. The elevator was operational while we were there.
Elsie, 3-night family trip
Verified Expedia guest review

8/10 Very Good

This place was perfect for our plans, it is very spacious, clean and with all services. Very close to the main high way though far enough to be a quiet and nice place, there are few small shops and restaurants in the area for a quick snack, dinner, drinks, coffee and even a pharmacy. Few things that could be improved: - we came late and had to wait over 20 mins at the reception for someone to come and do the check in. - when we left, we were told they will check the room to give the ok, first time i am told when leaving a hotel, though i understand, it would have been nicer to ask first how was the stay and how we liked it or even to say hi instead, it was a weird feeling. The person later explained this is a regular practice. I would suggest the personnel is trained to explained this when people are checking in instead, to add, it will not hurt to ask the guest how was the stayed as they leave, prior to drop the "we will check the room first". Overall we liked the place and we would definitively stay again and recommend it.
Patricia, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Oscar, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Claudia, 1-night trip
Verified Expedia guest review

6/10 Good

Nohemi, 2-night trip
Verified Expedia guest review

4/10 Fair

The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small.
Miguel, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Very nice hotel, cleanliness, friendliness and location were great for price. Quiet location but easily accessible to dining, beach and shopping. The only complaint would be that the elevator was out of order when we were there but they explained the part they were needing would take a month to come in from Mexico City, also their hot water ran out quickly. Loved being able to wash and dry my clothes with the available washer/dryer machine in the room. Room size was large, very clean and housekeeping did excellent job cleaning when we requested it to be done. Would recommend to my friends and family, we felt safe and comfortable with the surroundings, good tacos just around the corner, having the 7eleven on the corner was very convenient. Would gladly return!
Leah, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

We would definitely be interested in staying there again
Leopoldo, 1-night family trip
Verified Travelocity guest review

10/10 Exceptional

Love it very comfortable for the kids
Maria, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Aimee, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Brooke, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Marcela, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.
Verified Expedia guest review

10/10 Exceptional

Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Susan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nuevo y súper limpio
Excelente!! Super limpio tiene estacionamiento una farmacia en la esquina y un 7 eleven! Tuvimos una muy buena estancia además tiene lavadora y secadora
Ana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Last minute reservation. Beautiful appartment. Well maintained. Highly recommend.
Pascal, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Antonio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Julie, 13-night family trip
Verified Expedia guest review

6/10 Good

Mayra, 1-night trip
Verified Travelocity guest review

10/10 Exceptional

Loved it.
Bernhard, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice place to stay
Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
ARISTIDES, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Leanna A, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Gareth, 1-night trip
Verified Expedia guest review