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Hilton Cancun, an All-Inclusive Resort

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Overview of Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort

4.5 star property
Beachfront property in Cancun with free water park and restaurant

8.6/10 Fabulous

502 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
Map
Highway 307, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 poolside bars
  • 2 outdoor pools
  • Free water park
  • Free children's club
  • Fitness center
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Waterslide
Feel at home
  • Free cribs/infant beds
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Ventura Park Cancun - 18 min drive
  • Puerto Morelos Town Square - 22 min drive
  • Delfines Beach - 24 min drive
  • El Rey Ruins - 27 min drive
  • Aquaworld - 28 min drive
  • La Isla Shopping Mall - 30 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Cozumel Intl. Airport (CZM) - 31.1 miles/50.1 km
Map

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star luxury property by the ocean
Free water park access, 2 poolside bars, and a swim-up bar are just a few of the amenities provided at Hilton Cancun, an All-Inclusive Resort. With a private beach, sun loungers, and beach umbrellas, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the steam room. Be sure to enjoy a meal at Azulinda Lobby Bar, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
Other perks at this property include:
  • 2 outdoor pools with a waterslide and a swim-up bar
  • Free self parking and valet parking
  • Concierge services, meeting rooms, and outdoor furniture
  • Smoke-free premises, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Hilton Cancun, an All-Inclusive Resort feature perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and desk chairs.
Extra amenities include:
  • Free infant beds, coffee/tea makers, and daily housekeeping

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a MXN 2000 fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee
This information is provided by our partners.

At a glance

Hotel size

  • 714 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed (dogs only, 1 per room, up to 51 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Free secured onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Playground
  • Trampoline

What to do

  • On a private beach
  • Access to nearby outdoor pool

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Free water park
  • Arcade/game room
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Desk chair

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Dining

Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets

  • Pets are allowed for an extra charge of MXN 1100 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 2000 fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Does Hilton Cancun, an All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Cancun, an All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hilton Cancun, an All-Inclusive Resort?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Hilton Cancun, an All-Inclusive Resort?
Yes, there are 2 outdoor pools.
Are pets allowed at Hilton Cancun, an All-Inclusive Resort?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 51 lbs per pet. There's a charge of MXN 1100 per accommodation, per stay. Food and water bowls are available.
Is parking offered on site at Hilton Cancun, an All-Inclusive Resort?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hilton Cancun, an All-Inclusive Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hilton Cancun, an All-Inclusive Resort and nearby?
Hilton Cancun, an All-Inclusive Resort has 2 poolside bars, a private beach, and a steam room, as well as an arcade, a garden, and access to a nearby outdoor pool.
Are there restaurants at or near Hilton Cancun, an All-Inclusive Resort?
Yes, there's an onsite restaurant, Azulinda Lobby Bar. Nearby restaurants include Los Caporales (6.2 mi), Bugambilias (6.7 mi), and Momo (6.7 mi).
What's the area around Hilton Cancun, an All-Inclusive Resort like?
Hilton Cancun, an All-Inclusive Resort is located a short 1-minute walk from Costa Occidental de Isla Mujeres National Park.

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness
Write a review

8/10 Very Good

Nice and clean property. Beach is not good. Good food. Restaurant manager Salvador is exceptional.
Varkey, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

So nice!
Taisuke, 3-night family trip
Verified Expedia guest review

2/10 Poor

Xue, 3-night trip
Verified Expedia guest review

8/10 Very Good

Kid friendly
Shawn, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Our stay was wonderful and service was great. Staff was friendly. Only negative feedback is the missing item from the room that I called about and reported.
Mariana, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Arun, 3-night trip
Verified Orbitz guest review

8/10 Very Good

Property is beautiful! Just kind of out in the middle of nowhere, so it's not convenient to go to town for shopping, etc... The restaurants are excellent, the buffet is average. We had luke warm water in the shower, at best. The deadbolt was not functioning. The employees deserve high marks, the friendliest and most helpful I've ever experienced in Mexico.
Theodore, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Disha, 3-night trip
Verified Expedia guest review

6/10 Good

charlene charday, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Everything about this property was excellent. If you need a place to relax with friends and family this is the place. It is little farther away from the other resorts, but does provide a shuttle bus to take you to the main areas. I really enjoyed everything from the food, drinks, and pool area. It is also not congested like the others, so you always find plenty of pool chairs and towels. They also keep the entire place spotless.I Loved that all their beddings are white and spotless. Cannot wait to return here with my friends.
Grace, 4-night family trip
Verified Expedia guest review