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Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Cabin, Terrace

Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Cabin, Terrace

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Villa, 2 Bedrooms, Private Pool

Premium bedding, Select Comfort beds, minibar, in-room safe

Signature Villa, 2 Bedrooms, Private Pool

  • 223 sq m
  • Sleeps 4
  • 2 Queen Beds and 2 King Beds

View all photos for Signature Villa, Private Pool

Premium bedding, Select Comfort beds, minibar, in-room safe

Signature Villa, Private Pool

  • 188 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, Terrace

Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Studio Suite, Terrace

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Suite, 2 Bedrooms

  • 105 sq m
  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

At a glance

Hotel size

  • 50 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 7:00 PM
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets not allowed

Parking

  • Free secured, uncovered onsite self parking
  • Free secured, uncovered onsite valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 bars/lounges
  • Restaurant
  • Private dining
  • Private picnics
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

What to do

  • Ecotours
  • Hiking/biking trails
  • Cave exploring
  • Winery release events
  • Private beach nearby
  • Beach club nearby (surcharge)
  • Hiking/biking trails nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • In-room massage

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Restaurant dining guide

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Ian, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful
Divya Dianne, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort.
Mervyn, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Quiet palace
Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.
Joseph, 5-night trip
Verified Hotels.com guest review

4/10 Fair

The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed
SABRINA, 4-night family trip
Verified Expedia guest review

4/10 Fair

Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.
Donna, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.
Donald, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando !
Verified Expedia guest review

10/10 Exceptional

Amazing
For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.
Aliaa, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place
Verified Expedia guest review