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Conrad Tulum Riviera Maya

Photo gallery for Conrad Tulum Riviera Maya

Private beach, white sand, beach cabanas, beach umbrellas
5 outdoor pools, cabanas (surcharge), sun loungers
5 outdoor pools, cabanas (surcharge), sun loungers
5 outdoor pools, cabanas (surcharge), sun loungers
Premium bedding, pillowtop beds, in-room safe, blackout drapes

Overview of Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya

5.0 star property
Tulum beachfront hotel with 7 restaurants and spa
9.0 out of 10 Superb
9.0/10 Superb

67 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 beach bars
  • 2 poolside bars and 3 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Beach umbrellas
  • Beach cabanas
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • On a private beach
  • Akumal Beach - 6 min drive
  • Half Moon Bay - 21 min drive
  • Xel-Há Park - 9 min drive
  • Yal-ku Lagoon - 10 min drive
  • Dos Ojos Cenote - 14 min drive
  • Soliman Bay - 21 min drive
  • Tulum National Park - 13 min drive
  • Cenote Azul - 14 min drive
  • Tulum Mayan Ruins - 20 min drive
  • Gran Cenote - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive
  • Cozumel Intl. Airport (CZM) - 28.4 miles/45.7 km

Restaurants

  • Thali Restaurant - 4 min drive
  • Restaurante Yucatan - 4 min drive
  • Restaurant Kukulkan - 4 min drive
  • Restaurante Arlequin - 5 min drive
  • Piscis snack bar - 5 min drive
Map

About this property

Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya offers a private beach where you can retreat to a cabana or enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Akumal Beach. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Maratea Mediterranean, one of 7 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 3 beach bars, a free kid's club, and a 24-hour fitness center.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 349 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 7 restaurants
  • 3 bars/lounges
  • 3 beach bars
  • 2 poolside bars
  • 2 coffee shops

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Shopping
  • Ecotours nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 11 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 5 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Handrails in stairways
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 65-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private plunge pool
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Dining

Maratea Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Restaurant 'de Autor' Che - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Teppanyaki - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
UKAI SUSHI - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Deli Café - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 15–35 for adults, and USD 10–25 for children

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?
Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Conrad Tulum Riviera Maya?
As of June 4, 2023, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on June 11, 2023 start from P 15,656, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Conrad Tulum Riviera Maya?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Conrad Tulum Riviera Maya?
Yes, there are 5 outdoor pools.
Are pets allowed at Conrad Tulum Riviera Maya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Conrad Tulum Riviera Maya?
Yes, there's free valet parking.
What are the check-in and check-out times at Conrad Tulum Riviera Maya?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
What is there to do at Conrad Tulum Riviera Maya and nearby?
Conrad Tulum Riviera Maya has 2 poolside bars, 3 beach bars, and a private beach, as well as a spa and a 24-hour fitness center.
Are there restaurants at or near Conrad Tulum Riviera Maya?
Yes, there are 7 onsite restaurants, featuring alfresco dining, local and international cuisine, and ocean views.
Does Conrad Tulum Riviera Maya have any outdoor private spaces?
Yes, every room features a private plunge pool and a furnished balcony or patio.

Reviews

9.0

Superb

9.9/10

Cleanliness

9.2/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

9.7/10

Eco-friendliness

Reviews

8/10 Very Good

Amazing property with a lot of potential
Everything in this hotel is brand new. The room and amenities were amazing. Our bed was very comfortable, and the bathroom were well appointed. The hotel staffs were very courteous and friendly. Overall, we really enjoyed our stay. However, a few things I want to point out that I think the hotel could do better: 1- The staff here are friendly but inexperienced. It was hard to get any server attention either at the beach or the pool sometime. In one occasion, they forgot our drinks order twice and we had to run into the bar to remind them. Some day we waited 30-45mins until we could find someone to order drinks. Also, we came to Bar Crudo for lunch one day and no one came to seat us even though they have had like 6-7 servers standing around the bar area. Given it’s a Hilton chain and this is a 5 star resort, I’d expect the staffs to be well trained. 2- Arbolea- the precooked food at this buffet was not great. Made to order items and the French Toasts were good, but the rest were bad. If we didn’t have compliment breakfast due to Status, we wouldn’t want to pay $50 per person for this quality. I wish they had Ala carte menu. 3- Sargassum- it’s no secret that Mexico and the Caribbean have been dealing with seaweed for awhile. I’ve been to other hotels with Sargassum issue. However, I felt like it was worst here at the Conrad. It was unpleasant to see trucks and bob cat throughout the day at the beach. Maybe they should have the seaweed cleaned early in the morning before guests
Jason, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Stay away
Do not disturb lights don’t work. Condescending manager who won’t honor benefits even when Hilton honors members, staff treat you like you’re all inclusive except you’re paying for every single thing there. Dirty main pool with scum piling at the corners *barf.* even though at 30% occupancy all requests took forever. Go elsewhere, don’t go here. Pillows also hard as a rock.
1-night trip
Verified Hotels.com guest review

6/10 Good

Meh
I am not sure how this place is getting so many awards. Basically have to beg staff to take order for coffee at breakfast, at the pool and beach, and even though you’re paying for everything takes forever. God for bird you order a blended or drink with ice because you will get mainly ice, even though it’s NOT all inclusive. Gorgeous grounds, but seriously not ready for prime time. Spend money at the four seasons elsewhere.
Mindy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had an incredible stay at the Conrad. It’s a new hotel and the staff are very friendly and attentive. The pools are great and the restaurants give you variety to choose from. Breakfast buffet at Arbolea is one of the best I’ve ever had. The Kids Club with Ruth, Sam, Fernanda and samara was incredible for our little kids. They asked to go back all the time and had so much fun. They’ll even take them to the pool. The pool staff and manager Sal gave our kids toys and ensured we had everything we needed. The rooms are very nice, beds comfortable and patios with plunge pools and gorgeous views. No issues. We’d stay here again.
John, 11-night family trip
Verified Expedia guest review

4/10 Fair

Our issues with this hotel really came down to a lack of consistency and value for the honestly crazy per night price to stay here. $50 per person for a breakfast buffet is nuts. There is nothing around this hotel either so you are captive to their restaurants with tiny portions and sky high prices. They also don’t have any activities for rainy days not even a deck of cards. Most luxury hotels I have stayed at in the past allow you to use basic spa facilities as part of your stay. Here you have to pay $100 per person to use the sauna. They also list the property as smoke free but people were chain smoking IN THE POOL and on their balconies. We chose this hotel because I am pregnant and didn’t want to have to deal with second hand smoke. Some days we would pay $7 for a mocktail and sometimes the same restaurant would charge us $15. We had to chase someone down to get service at the restaurants and wait 30 minutes to get our check at every restaurant. We have stayed at many luxury hotels and this was by far the most disappointing. This hotel hides behind a pretty property and lacks for actual service and substance.
Hailey, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property! Excellent Staff. Overall wonderful experience!
Ahmard, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Aquila, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The staff makes the difference at any place. The staff at Conrads Tulum is first class.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

This resort is absolutely amazing, from the time you arrive your greeted with nothing but excellent customer service and your truly treated like royalty. The resort is amazing with views that is out of this world. Only bad part of this trip was that I had to leave, my husband and I will definitely be back. I highly recommend this resort. 5 stars
Verified Expedia guest review