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Moon Palace Nizuc - All inclusive

Photo gallery for Moon Palace Nizuc - All inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
Waterslide
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Overview of Moon Palace Nizuc - All inclusive

VIP Access

Moon Palace Nizuc - All inclusive

4.5 star property
Upscale beachfront property with golf course, near Moon Palace Golf Club

8.2/10 Very Good

313 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Connecting rooms available
The price is P 25,477
Price available on 02/14/2023
Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 1 min walk
  • Riviera Cancun Golf Resort - 33 min drive
  • Delfines Beach - 20 min drive
  • Plaza Las Americas - 41 min drive
  • Iberostar Cancun Golf Course - 30 min drive
  • Puerto Cancun Marina Town Center - 44 min drive
  • La Isla Shopping Mall - 26 min drive
  • Cancun Convention Center - 42 min drive
  • Tortuga Beach - 44 min drive
  • Langosta Beach - 45 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Bugambilias - 8 min walk
  • Momo - 8 min walk
  • Los Caporales - 13 min walk
  • Los De Pescado - 10 min drive
  • Johnny Rockets - 15 min drive

About this property

Moon Palace Nizuc - All inclusive

At Moon Palace Nizuc - All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just steps from Moon Palace Golf Club. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. Offering pool views, Caporales serves Mexican cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 2 poolside bars, a golf course, and a free kid's club. Fellow travelers love the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 709 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • 2 poolside bars
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Basketball
  • Shopping
  • Ecotours nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 34 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • 27 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 47-inch Smart TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private indoor spa tub
  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arrecifes - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
The Pub - Onsite pub. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site. </p><p>This property accepts credit cards. Cash is not accepted.</p>

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Frequently asked questions

Does Moon Palace Nizuc - All inclusive offer free cancellation for a full refund?
Yes, Moon Palace Nizuc - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace Nizuc - All inclusive?
As of February 7, 2023, prices found for a 1-night stay for 2 adults at Moon Palace Nizuc - All inclusive on February 14, 2023 start from P 25,477, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace Nizuc - All inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Nizuc - All inclusive?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Moon Palace Nizuc - All inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Nizuc - All inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Moon Palace Nizuc - All inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Moon Palace Nizuc - All inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (22-min drive) and Codere Casino Paseo Cancun (24-min drive) are both nearby.
What is there to do at Moon Palace Nizuc - All inclusive and nearby?
Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes basketball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Moon Palace Nizuc - All inclusive also has 2 swim-up bars, 2 poolside bars, and a Turkish bath, as well as private indoor hot tubs and a garden.
Are there restaurants at or near Moon Palace Nizuc - All inclusive?
Yes, Caporales offers Mexican cuisine and pool views. Nearby restaurants include Bugambilias (8-min walk), Momo (8-min walk), and Los Caporales (13-min walk).
Does Moon Palace Nizuc - All inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Moon Palace Nizuc - All inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Moon Palace Nizuc - All inclusive like?
Moon Palace Nizuc - All inclusive is a short 1-minute walk from Moon Palace Golf Club and 7 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

8.2

Very Good

9.2/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Yanyi, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Beach wasn’t great location waves were harsh and water was darker than the zona hotelera área. Pools are not heated and they are freezing cold. Food was meh the hotel is super super busy.
Lacey, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent resort for all ages!
Great amenities to vacation planning to very enjoyable experience.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice. Very good place to stay for vacation.
Xuan, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good for family
Really enjoyed our stay at this resort. The beach wasn’t as nice but everything else was amazing. Food was good and service was great. I’d consider stay here again for next family trip.
Mai, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel. Clean, good service, great food.
Xuan, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel was great
Verified Expedia guest review

8/10 Very Good

The property was lovely. Staff was amazing. Evening entertainment was great too. Food was not great at most of the restaurants. There were some reservation-required restaurants on site, however it was very difficult to get a reservation. Far from the hotel zone, and unfortunately the ocean water at this hotel was not clear, so no one was using the beach.
Mitesh, 4-night trip with friends
Verified Expedia guest review

6/10 Good

The room small
Thi cam thuy, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Monikaben, 3-night trip
Verified Expedia guest review