See all properties

Choose dates to view prices

Room options

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View Quadruple

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Balcony view

Deluxe Junior Suite Single

  • 52 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite

  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout drapes

Mini Suite

  • 72 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout drapes

Mini Suite Quadruple

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

At a glance

Hotel size

  • 934 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 10 restaurants
  • 11 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Lazy river
  • Playground
  • Children's menu
  • Toys
  • Children's books

What to do

  • On a private beach
  • Tennis
  • Beach yoga
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Archery
  • Ecotours
  • Hiking/biking trails
  • Kayaking
  • Motor boating
  • Snorkeling
  • Shopping
  • Pool table
  • Private beach access
  • Golfing nearby
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 10 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Lazy river
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
  • Dryer

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Double sofa bed
  • Bed sheets provided

What to enjoy

  • Private spa tub
  • Balcony
  • Yard
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • LED light bulbs

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Rene, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Overall a good experience!
Overall our stay was pretty good. Room: the rooms were nice but could use some updating. They were clean. A couple of days/nights our a/c did not work well, the hotel could change to make it better by relocating the ceiling fans above the beds rather than over the couch. This is not a 5-star resort by US standards, but it’s good for Mexico. Resort: The resort is huge. You will have to walk, a lot. There is a shuttle service offered but we never had a chance to use it, I guess you have to wait on the outskirts of the resort at a shuttle stop. One night on the way to the nicest restaurant on site, my wife and I got caught in a downpour. No shuttle would stop for us to take us the rest of the way, even when I waved them down. One finally stopped and took us about 20 yards where we had to run through the rain down stairs to the restaurant. Not ok. Otherwise, the resort is in good shape with plenty of activities. Food: You have to book the themed restaurants with a concierge when you arrive. You can only book them before 3pm and they fill up quick. If they could allow you to book them online before you arrive it would make more sense. The French restaurant was the best food we had the entire trip. Most of the servers and staff were great and extremely nice throughout the trip. Other things: We saw hatching sea turtles, monkeys, and other wildlife all on site, that was awesome. Overall we had a great time and felt we got what we paid for. It was a fun trip!
Riley, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Yuriana, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adriana, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

María Elena, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Alina, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nicholas, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Anthony, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Muy bueno, No lo pienses mas
Fuen una gran estadia, la atencion muy especial, mucha animacion, los show diarios muy buenos y ni hablar de la comida y varieda de actividades, ya resevamos un grupo de amigos para finales de septiembre hasta el momento 4 cuatos, un saludo especial al gerente Edgar, el se encargo personalmente de que no nos faltara nada
Maria, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Family Vacation
This was a family vacation with kids and we had a great time. The resort was beautiful and clean. Very big Resort so requires trolly or alot of walking.
Tiana, 4-night family trip
Verified Hotels.com guest review