Hotel Riu Dunamar - All Inclusive

3.5 star property
Costa Mujeres beachfront property with 5 restaurants and free water park

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Dunamar - All Inclusive

Aerial view
Lobby
6 bars/lounges, 2 swim-up bars, poolside bar
5 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, individually decorated, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Spa
  • Laundry facilities
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 6 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Health club
  • Steam room
  • Beach sun loungers
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Living room
  • Television
The price is P24,562
P29,900 total
includes taxes & fees
Dec 28 - Dec 29

Room options

Available filters for rooms
Showing 51 of 51 rooms

Double Room, Partial Ocean View (B2C-CA)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (B2C-CA)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Standard Double Room (B2C-CA)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Oceanfront (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Suite (B2C-CA)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-CA)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Oceanfront (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 70 sq m
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Double Room, Partial Ocean View (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (C)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Double Room, Partial Ocean View (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Standard Double Room, Ocean View (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (E)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (E)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, 2 Bedrooms (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 36 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (M)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, Partial Ocean View (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, Ocean View (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (U)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 70 sq m
  • Sleeps 5
  • 4 Twin Beds

Suite (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Sofa bed
Ceiling fan
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (B2C-US)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Family Room -5 Guests- Classic

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Family Room -5 Guests- Classic

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Classic With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Double Room With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Double Room Classic With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Family Room -5 Guests- Classic

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the neighborhood

Map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720

What's nearby

  • Playa Mujeres Golf Club - 10 min drive
  • Mujeres Beach - 18 min drive
  • Isla Mujeres Ferry Terminal - 88 min drive
  • Miguel Hidalgo - 89 min drive
  • Dolphin Discovery - 94 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬4 min drive
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬4 min drive

About this property

Hotel Riu Dunamar - All Inclusive

At Hotel Riu Dunamar - All Inclusive, you can hit the beach to get a beach massage or relax in a sun lounger, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. There's plenty of fun with the 5 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. Isla Mujeres, one of 5 restaurants, serves breakfast, lunch, and dinner. Other highlights at this all-inclusive property include 2 swim-up bars, a nightclub, and a free kid's club. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

At a glance

Hotel size

  • 740 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 5 restaurants
  • 6 bars/lounges
  • 2 swim-up bars
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Fitness classes
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Golf lessons nearby

Working away

  • Meeting rooms
  • Conference space (1378 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • 5 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • Spa tub
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Closed captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated
  • Separate living room

Freshen up

  • Partially open bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Isla Mujeres - This buffet restaurant serves breakfast, lunch, and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Pompeya - This buffet restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Bamboo - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Las Brasas - This steakhouse serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 31.12 per person, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Riu Dunamar - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Dunamar - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Dunamar - All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Dunamar - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Dunamar - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Dunamar - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.
Is there an onsite casino at Hotel Riu Dunamar - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (21-min drive) and Royal Yak Casino and Sports Book (22-min drive) are both nearby.
What is there to do at Hotel Riu Dunamar - All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and snorkeling. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 5 outdoor swimming pools. Hotel Riu Dunamar - All Inclusive also has 2 swim-up bars, a nightclub, and a waterslide, as well as a steam room and a garden.
Are there restaurants at or near Hotel Riu Dunamar - All Inclusive?
Yes, there are 5 onsite restaurants, featuring Italian cuisine.
Does Hotel Riu Dunamar - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.2

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Very nice resort - great value too
This was my first all-inclusive experience. The resort is very nice. The resort was clean, there were lots of people but I was always able to find deck chairs by the pool or beach. The beach is nice and so are the pools. It was easy to get drinks during the day. Dinner at certain restaurants can get busy at prime times. Overall I highly recommend especially for families.
Jeffrey, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Sara, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Worst All Inclusive in Mexico, bad food + service
This was our 11th visit to All Inclusive resorts in Mexico and absolutely the worst one. It was so bad that we left early - changed our flights and just went home. The food is nearly inedible and the buffet dining is incredibly loud, smelly, and packed - it felt like we were in a elementary school cafeteria. Some of the "restaurants" are just smaller buffets with a waitlist. The rest are impossible to get into. Open until 9:30pm but if you arrive after 7:00pm they won't even put you on the wait list. The rooms were 'clean' but absolutely need to be updated. Our couch was ripped, both sinks cracked, mirrors cracked, toilet seat broken, etc. The drinks were nothing but sugar; barely any ice or alcohol. The beach was nice and the water park fun - those are the only redeeming qualities. 0/5 - would not recommend for a visit.
Sara, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Beware they give you 2 ds mattress for 3 adults
reservamos para 3 personas adultas. las camas parecen de nin̈os. les dijimos que nos movieran a un cuarto con una cama king. nos dijeron que no habia disponibilidad. la solution para ellos era traernos otra cama personal. las camas eran todas aguadas. dormimos mal. recomiendo que si ofrezen para 3 personas que al menos las camas por lo menos sean queen y de mejor calidad. We booked for 3 adults. The beds look like they were for kids. We asked them to move us to a room with a king bed. They told us there was no availability. Their solution was to bring us another personal bed. The beds were all watery. We slept badly. I recommend that if they offer for 3 people that at least the beds be queen size and of better quality.
felix, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente
Orlando F, 5-night trip
Verified Hotels.com guest review

2/10 Poor

The food is absolutely awful at every restaurant. The restaurants are open limited hours and there are several times throughout the day that you simply can't find anything of substance to eat (had to give my kid a microwave hamburger). The beds and pillows are terrible and extremely uncomfortable. Pillows are flat and mattress feels old. The location is an hour away, at best, from all activities (of which there are virtually none on property). Their family rooms are only at the corners, including right on top of the sports bar and next to the night club (where we got stuck). They decided to rebuild something in the sports bar after midnight and were hammering like crazy. I tried to call and couldn't get through to front desk. Had to go downstairs THREE TIMES and finally demanded someone come back with me to listen (they claimed it was just the music from the nightclub and no maintenance was occuring). Dude loud as hell in our room at 1am finally heard it. Sid it'd stop immediately. It didn't. For another hour, though it was less frequent. Absolutely would never recommend this property to anyone.
David, 6-night family trip
Verified Hotels.com guest review

6/10 Good

O hotel tem uma estrutura boa mas poucos funcionários no café da manhã, não conseguia xícaras limpas e café com facilidade. Os restaurantes para jantar são bons e consegui visitar os três, funcionários cordiais e solicitos. Academia bem equipada e área de jacuzzi boa, mas necessita reserva. Poderia ter jacuzzis em área externa tb. Funcionários dos bares da piscina e drinks ótimos.
JÚLIA, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Servicio de Calidad
Muy buen servicio de todo el Personal, es un bonito hotel, pero el servicio es excelente, regresaremos pronto
PATRICIA, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Miguel Ángel, 7-night family trip
Verified Hotels.com guest review

8/10 Very Good

I visited this property for my birthday. The staff was kind but the people visiting were unkind and rude which had nothing to do with the property. It was the first time as a solo traveler I encountered this throughout the whole property and it’s unwelcoming to feel that type of prejudice as a traveler to a foreign country. The balcony was nice to sit and be in solitude and I can listen to the waves and even hear the nightly events. The property is far away from everything and to leave or venture out you will need to take a taxi. The only recommendation I have is to add umbrellas, tents, and maybe cabanas on the beach bc it’s so hot and the beautiful palm trees don’t provide a lot of coverage. There was an event every night and food easily available and cooked well. I received beautiful pastries for my birthday and a kind note. The property is well kept and clean.
TaChandra Patrice, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Martine, 4-night trip
Verified Orbitz guest review

8/10 Very Good

I thought the property overall was pretty well kept and clean. There was some garbage occasionally in the halls (ie. empty cup) or dirty plates by the rooms. The staff were extremely accommodating, friendly and always had a smile on their face. They always made sure our drinks were filled and one guy nicely came back with an ice bucket and a bottle of both white wine and prosecco. The food was good, brunch/breakfast by far was the best. The Japanese place was not great and would definitely avoid going there. The italian place, pompeya, was ok. Overall the grounds were beautiful, the people were extremely friendly, but the the food was subpar.
Jessica, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Anelis, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Racquel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Everything
Zulit, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

liliane, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Perla, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Elizabeth, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
maricel, 1-night trip
Verified Orbitz guest review

4/10 Fair

Leslian Vallejo, 7-night trip
Verified Expedia guest review

10/10 Exceptional

CARMEN, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

This place was very dirty. Stuff they don’t help you and don’t show up when you ask for towels . Flyes and bugs dancing in top of the food . We got food poison the second day . We got massage and they charge us double that they said . Was to late when we saw the bank because we left the resort 3 days early than supost to leave . All of us they got sick so bad and we pay tikets to go back home . Was a bad experience and never I will step to Riu again .
Kostanca, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

I like the variety of restaurants and a variety of foods.
Acela, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Limited variety of food, and the all-day menu was the same. The location is far from the city and any stores. The pool was not clean, and my 4-year-old son had eye problems due to the water pollution.
Dariush, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

It was a nice place to stay
LOODJINA, 4-night trip
Verified Orbitz guest review