Laguna Bacalar Ecological Park - 3 min drive - 2.2 km
Fort of San Felipe - 4 min drive - 3.0 km
Municipal Spa of Bacalar - 6 min drive - 4.5 km
Cenote Cocalitos - 8 min drive - 7.9 km
Getting around
Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive
Corozal (CZH) - 53 min drive
Airport shuttle (surcharge)
Restaurants
La Playita - 4 min drive
Marisqueria el Taco Loco - 9 min walk
El Sazón a la Mexicana - 3 min drive
Yerbabuena - 3 min drive
Madre Masa - 3 min drive
About this property
XO Hotel Bacalar - Frente Laguna
XO Hotel Bacalar - Frente Laguna offers a fantastic location, putting you just a 5-minute walk from Lake Bacalar. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other highlights include free bike rentals, a terrace, and a garden.
Languages
English, Spanish
At a glance
Hotel size
10 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets allowed (dogs only)*
Internet
Free WiFi in public areas
Parking
Free onsite self parking
Free 24-hour offsite parking within 7 ft
Street parking available
Transfers
Airport shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Free continental breakfast each morning 8:00 AM–11:00 AM
Restaurant
What to do
Kayaking
Boat tours
Ecotours nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Free bicycle rentals
Facilities
Garden
Picnic area
Terrace
An outdoor pool
Comprehensive food waste policy
Comprehensive recycling policy
Outdoor furniture
Room amenities
Home comfort
Air conditioning
Ceiling fan
Sleep well
Bed sheets provided
What to enjoy
Deck or patio
Individually decorated
Freshen up
Shower only
Towels
Stay connected
Laptop-friendly workspace
More
Daily housekeeping
Access via exterior corridors
Water-efficient showers only
Water-efficient toilets only
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: USD 2.94 per accommodation, per night
Optional extras
Airport shuttle service is offered for an extra charge
Pets
Pets are allowed for an extra charge of USD 16.67 per pet, per stay
Policies
This property does not have elevators.
This property only accepts cash.
Cashless transactions are available.
Frequently asked questions
Does XO Hotel Bacalar - Frente Laguna offer free cancellation for a full refund?
Yes, XO Hotel Bacalar - Frente Laguna does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at XO Hotel Bacalar - Frente Laguna?
Yes, there's an outdoor pool.
Are pets allowed at XO Hotel Bacalar - Frente Laguna?
Yes, dogs are welcome. There's a charge of USD 16.67 per pet, per stay.
Is parking offered on site at XO Hotel Bacalar - Frente Laguna?
Yes, there's free self parking.
Is airport shuttle service offered by XO Hotel Bacalar - Frente Laguna?
Yes, an airport shuttle is available.
What are the check-in and check-out times at XO Hotel Bacalar - Frente Laguna?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at XO Hotel Bacalar - Frente Laguna and nearby?
Have fun with onsite activities like kayaking, cycling, and boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a picnic area and a garden.
Are there restaurants at or near XO Hotel Bacalar - Frente Laguna?
Yes, there's an onsite restaurant.
Does XO Hotel Bacalar - Frente Laguna have any outdoor private spaces?
Yes, every room features a deck or patio.
What's the area around XO Hotel Bacalar - Frente Laguna like?
XO Hotel Bacalar - Frente Laguna is located on the waterfront, a short 3-minute walk from Lake Bacalar.
XO Hotel Bacalar - Frente Laguna Reviews
Reviews
6.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.6/10
Cleanliness
7.4/10
Staff & service
6.2/10
Amenities
5.8/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
2/10 Poor
September 8, 2024
I was close to the lake but the conditions of the hotel is not what it looks on the photos, so if you booking a room might as well do it for a night.
Anayad
Anayad, 2-night family trip
Verified Expedia guest review
2/10 Poor
August 1, 2024
Worst “hotel” I’ve stayed in my life. Only reason I let my family sleep here was because it was too late to get a room anywhere else when we arrived to Bacalar and I already had a reservation here thanks to their false advertisement. Rooms are filthy, there was no receptionist when we arrived, security guard helped us get a room that was already paid. The pool was green and full of algae.
Andres
Andres, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
May 24, 2024
This hotel
Was a great stay, the room super spacious and right at the Laguna, the staff hook us up
With a great day at the lagoon in a pontoon, the guide was great and the price excellent!, I love the stay
adriana
adriana, 2-night family trip
Verified Expedia guest review
8/10 Very Good
April 1, 2024
El trato excelente, las instalaciones podrían mejorarlas, pero para el precio no están mal, sobretodo está limpio y está súper bien que esté a la orilla de la laguna, la comida del restaurante está deliciosa! Lo recomiendo
Maria Jose
Maria Jose, 2-night trip
Verified Expedia guest review
10/10 Exceptional
July 11, 2023
Nice older hotel. Staff was very friendly
Dawn
Dawn, 1-night trip
Verified Expedia guest review
10/10 Exceptional
July 6, 2023
Xo hotel was wonderful, we stayed 4 nights and everyday our room was clean , breakfast was provided. Tours were offered as well, staff was helpful and friendly. The best part was the lagoon was just steps away. Recommend highly, will be visiting Xo hotel again.
Marissa
Marissa, 4-night family trip
Verified Expedia guest review
6/10 Good
June 30, 2023
The place was nice over all and the small section they have in front of the lake is nice and very convenient. They do have a restaurant on the property but we did not try it since we went into town to eat.
Julio
Julio, 2-night family trip
Verified Expedia guest review
8/10 Very Good
January 2, 2023
We had a great time!
If you’re looking for a 5 start resort - this isn’t it. But if you’re looking for a quiet place to stay with your kids that offers an all inclusive option, this is it. The food and service was great.
It’s a little far from town, but you can walk there. The pool and waterfront was very nice.
The only downside is that the rooms need to be deep cleaned and renovated. There is a bit of mildew on the walls and the bathrooms smell a bit.
Overall - a good stay! I would recommend the pontoon boat tour of the lake. We had a lot of fun!
Chris
Verified Expedia guest review
10/10 Exceptional
June 24, 2022
Excellent food and employees where very nice.
magdalena
magdalena, 1-night family trip
Verified Expedia guest review
2/10 Poor
April 12, 2022
Luz Maria
Luz Maria, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
April 3, 2022
oliver
oliver, 2-night trip
Verified Hotels.com guest review
6/10 Good
April 2, 2022
The hotel has a beautiful view of the Bacalar Lake, which was amazing. Also, you can swim into the lake, when the tide is slow.
The worst part, the hotel doesn't have Wi-Fi service, food service in the restaurant all day and sometimes, doesn't have hot water for take a shower.
Sonia Peña
Sonia Peña, 5-night family trip
Verified Expedia guest review
6/10 Good
March 9, 2022
GERARDO B
GERARDO B, 3-night trip
Verified Expedia guest review
4/10 Fair
January 23, 2022
Israel
Israel, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
August 31, 2021
Daniela
Daniela, 1-night trip
Verified Hotels.com guest review
2/10 Poor
August 16, 2021
The hotel denied our reservation made through expedia. My family and I had to find another hotel. Later we met 2 people that told us that this hotel has done the same to others.
Francisco
Francisco, 1-night family trip
Verified Expedia guest review
6/10 Good
August 11, 2021
A lot of construction. The wifi doesn't work and the cable didn't either. The staff was really really nice. The hotel doesn't look like the pictures.
Verified traveler
3-night family trip
Verified Expedia guest review
6/10 Good
July 25, 2021
Great location...but needs more upgrades on theirs rooms..
Verified traveler
2-night family trip
Verified Expedia guest review
2/10 Poor
July 23, 2021
This property was terrible. Its was like friday the 13th situation. We cancelled our stay with expedia and explained we were afraid to discuss with hotel staff and left the property. It was too dangerous for the kids and there was a lot of construction going on. With Covid restrictions and all this location was a dump and there was no cleanliness. Im now having to fight for a refund and they are refusing to return it. Expedia should not have them on their list of places to stay. The pictures are deceiving.
Verified traveler
3-night family trip
Verified Expedia guest review
2/10 Poor
June 27, 2021
Verified traveler
3-night trip
Verified Expedia guest review
10/10 Exceptional
June 11, 2021
Amazing place
I loved staying at XO Bacalar. Very eco friendly and right next to the lake. It is a place for people looking to experience nature and the simple life. If you are looking for a glamorous place this is not your place, but if you are looking for great places that care about you an the environment, stay there. Customer service is amazing.
Eliseo
Eliseo, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
June 7, 2021
Gran experiencia
Excelente servicio y atención al cliente.
Veronica
Veronica, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
May 11, 2021
Lucy
Lucy, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 3, 2021
Maravilloso lugar a un excelente precio
Amairani fue una excelente anfitriona, la comida deliciosa y la vista espectacular. (Almendra un amor.)