4/10 Fair
September 10, 2024
The hotel itself is excellent, with no complaints on that front. However, I was very disappointed by the policy of asking guests to leave after check-out time, even if they are still consuming food and drinks by the pool. This is something I have never encountered at any other hotel or resort. The hotel and pool area were nearly empty, with only two other couples present. The staff could benefit from improving their understanding of hospitality. I have stayed at Cielo, Encuentro, and several other hotels in Valle, and I’ve never had an experience like this before. As someone who has been visiting VDG for the last 25 years, I find it unreasonable to pay $500 per night and then be asked to leave the property by 1 PM. We had already checked out and packed but simply wanted to enjoy some food and drinks before crossing the border, yet we were not allowed to stay.
Andres
Andres, 1-night romance trip
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