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Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property
Kantenah beachfront property with 14 restaurants and spa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

View from property
Minibar, in-room safe, desk, blackout drapes
Family Selection Junior Suite Rooftop with Private Pool | Balcony view
32-inch flat-screen TV with cable channels, TV, iPod dock
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Restaurant
  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On a private beach
  • 14 restaurants and 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools and 5 spa tubs
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club
  • Playground on site
The price is $387
includes taxes & fees
$320 per night
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout drapes/curtains
Private bathroom
  • 397 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Triple Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout drapes/curtains
Private bathroom
  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | Balcony view

Family Selection Junior Suite Rooftop with Private Pool

Highlights

Furnished balcony
Private pool
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Blackout drapes/curtains
  • 549 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

Minibar, in-room safe, desk, blackout drapes

Deluxe Sigle use Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout drapes/curtains
Private bathroom
  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Family Selection Suite Beachside

Minibar, in-room safe, desk, blackout drapes

Family Selection Suite Beachside

Highlights

Furnished balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout drapes/curtains
  • 1109 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up

Family Selection Junior Suite Swim-up | Balcony view

Family Selection Junior Suite Swim-up

Highlights

Furnished balcony
Private pool
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Blackout drapes/curtains
  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | Minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Garden View

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout drapes/curtains
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe With View

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium With Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium With Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium With Pool View

  • Sleeps 3
  • 2 Double Beds

Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

Similar properties

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Grand Palladium Colonial Resort & Spa All Inclusive
Pool
Free breakfast
Spa
Free parking
8.2 out of 10, Very Good, (1013)
The price is $438
includes taxes & fees
$362 per night
Dec 2 - Dec 3
Grand Palladium Colonial Resort & Spa All Inclusive
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About the neighborhood

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 7 min drive - 7.9 km
  • Akumal Beach - 10 min drive - 11.1 km
  • Yal-ku Lagoon - 14 min drive - 13.2 km
  • Half Moon Bay - 16 min drive - 12.2 km
  • Xel-Há Park - 17 min drive - 20.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Tulum Intl. Airport (TQO) - 73 min drive
  • Cozumel Intl. Airport (CZM) - 23.6 miles/38 km

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Putting you within a 10-minute drive of Akumal Beach, Grand Palladium Kantenah Resort & Spa All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Serving Mexican cuisine, La Adelita is one of 14 restaurants and 2 swim-up bars. A beach bar, a fitness center, and a sauna are other highlights at this all-inclusive property. Fellow travelers love the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 252 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Express check-in available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 14 restaurants
  • 2 swim-up bars
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Archery
  • Mini golf
  • Segway rentals/tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 11 buildings/towers
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 5 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairways

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This steakhouse specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Facility access costs USD 35 per person, per day. Facilities include a sauna and a spa tub.
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a security system on site.
This property accepts credit cards and cash.

Also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free cancellation for a full refund?
Yes, Grand Palladium Kantenah Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Grand Palladium Kantenah Resort & Spa All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Palladium Kantenah Resort & Spa All Inclusive?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.
What is there to do at Grand Palladium Kantenah Resort & Spa All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Grand Palladium Kantenah Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools, and a private beach, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there are 14 onsite restaurants, featuring Mexican cuisine.
Does Grand Palladium Kantenah Resort & Spa All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Grand Palladium Kantenah Resort & Spa All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.

Reviews

8.0

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great time ! Can’t wait to be back !
Andre Gutierrez, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Property itself was very nice and was very kid friendly. The Family Selection area was nice. Food was a 6-7 out of 10 but in line with expectations of an all inclusive resort. Beach was clean and mostly private with only a few people approaching to try to sell things.
Mark, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Kamil, 4-night trip
Verified Expedia guest review

6/10 Good

Was not very happy as i paid to stay specifically in Kantenah Resort but was moved to white sand villas because they overbooked Kantenah Resort. White sand is much older rooms with very uncomfortable and worn out beds. Prior to leaving, there was a leak from washroom ceiling. Also, we experienced blackout for a few seconds everyday.
Faniza, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Natalie C., 5-night trip
Verified Expedia guest review

4/10 Fair

They advertise a snack/deli bar and a cafe/coffee shop but they do not have that. Limited food only during certain hours. We got there and had no where to get food because they were all closed. We thought we would go to the deli/snack bar or cafe/coffee shop to get something but they didn’t even have that!
Paul, 1-night romance trip
Verified Travelocity guest review

6/10 Good

The animals around the beautiful property offer amazing views. However, there is room for improvement in the services. The restaurants are not top-notch, although the buffet was satisfying. Services are lacking in the pool and on the beaches. Maybe FS guests receive better treatment, but regular guests do not. The overall experience is subpar.
Maya, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful facilities. I had a few inconveniences with the cleanliness of the room upon my arrival. This would be my biggest complaint. Some nights the outside noise in the hallways could be heard inside the room, which means they aren’t all that soundproof. However, I enjoyed my stay and the rooms were pleasingly decorated. Lovely and accesible staff all around the resort. Some buffets and restaurants could do upgrades, but overall delicious meals and food. Pools were great. Beach on the resort was beautiful with cristal clear waters, white sand and no sargassum.
Barbara, 5-night trip
Verified Expedia guest review

8/10 Very Good

Overall, we had a nice stay. Alexa at check-in was very warm, welcoming and helpful. The
4-night family trip
Verified Hotels.com guest review

2/10 Poor

Horrible service and tasteless food! There is only one buffet for the Kantenah and Colonial and is always overcrowded with big waiting lines. No variety of food at all! Some of the staff have attitude when ask for something! Only one towel booth that 2 days in a row had no towels and had to wait 1hr for a truck to bring them in! Housekeeping is terrible, always missing something and left our room without been cleaned with no towells for two days! Don't ruin your vacation and go spend your money somewhere else, this is a NOT a 5stars resort, maybe used to be and not sure if they are under new management but talk to so ma y people that been here few years ago and said it used to be good, unfortunately, no any longer! We’ve been to many different resorts along the Riviera Maya and never had such a bad experience with any resorts so far! Don't fall on the positive reviews, not sure how they got so many stars but apparently are not from people with good service expectations.
Ivo Krasimirov, 7-night trip
Verified Expedia guest review

2/10 Poor

La verdad uno de los peores hoteles !!! No pude disfrutar mis vacaciones .. no lo recomiendo en lo absoluto !
Amalia, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Buen hotel. La playa no tan bien
Alexandro Bonifaz, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

quite nice! family vacation was wonderful
Leslie, 5-night trip
Verified Expedia guest review

6/10 Good

Not ok
Nicolas, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing stay in the junior swim up (5117)
Yanisleydi Perez, 6-night family trip
Verified Expedia guest review

6/10 Good

Mark, 7-night trip
Verified Expedia guest review

8/10 Very Good

Michal, 7-night trip
Verified Expedia guest review

4/10 Fair

Would have given a 5 star but due to the fact for the last 3 days we’ve been going back and forth about misleading room details.. the listing claimed the room had two bedrooms but upon arrival I didn’t, one of the Hotel Managers in the Family Selection said it was suppose to be for the new Villas which was advertised too soon. Expedia said they tried to contact but no answer so we didn’t enjoy this, the food wasn’t that great either but the resort and accommodations were really great. Make sure you verify the particular room your interested in prior to booking is all I will say if not you will be out of luck trying to get a resolution.
brittnee, 3-night family trip
Verified Expedia guest review

6/10 Good

This is our second time visiting the Grand Palladium. We stayed at Colonial 10 years ago with our family. We stayed at Kantenah this time. The Kantenah resort has been recently renovated. We love the spacious and modern rooms at Kantenah. We spent many hours hanging out at the Black and White Junior club. We love the staffs who worked hard to keep the resort clean, made us felt welcome, and went out of their way to help us enjoy our vacation. However, there were a few changes we noticed that made our vacation less ideal. Our children wanted to come back to the Grand Palladium because of the salt water pool. However, only adults are allowed in the salt water pool. They went to the out door gym but the weather was in the 90s so they left soon after. They tried to go to the in door gym but was told that only adults are allowed. The water in the swimming pool was warm so the kids did not stay long. The entertainment activities were also inconsistent. We went to see the fire show scheduled for 8pm at the beach but there was no show as we waited and left at 9:30pm. The food at the La Hacienda buffet was good. However, the food at the restaurants were not good or authentic. We booked Poseidon two nights and both were cancelled. The air conditioner broke down in both Colonial and Kantenah resort the last 3 nights of our stay yet there was no notification from the hotel staff. We left the resort feeling disappointed this time.
Alexandria, 7-night family trip
Verified Expedia guest review

8/10 Very Good

Inder, 2-night trip
Verified Expedia guest review

8/10 Very Good

Chinonso Kelvin, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Brittany, 5-night trip
Verified Expedia guest review

6/10 Good

Leslie, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Bonnie, 4-night trip
Verified Expedia guest review