This is an authentic onsen experience, don't expect western style rooms and amenities. They don't have private shower or bath in the rooms, only a toilet and basin. And futon bed means sleeping on the floor. Onsen is a public bath, same sex bathing together naked. So don't be shocked. The rooms are very clean, has amazing forrest view from the large balcony, freshest air! Breakfast was amazing, many options and good quality! Only one receptionist spoke broken English, as this place isn't known to foreigners, guests are all Japanese. The elevator and carpets are old, other than that it's a great stay. Recommended