Hyatt Regency Hakone Resort and Spa

Photo gallery for Hyatt Regency Hakone Resort and Spa

Primary image
Indoor spa tub
Indoor spa tub
Regency, Executive Suite | Room
Regency, Executive Suite | Room

Overview of Hyatt Regency Hakone Resort and Spa

Hyatt Regency Hakone Resort and Spa

4.5 star property
Luxury resort with spa, near Hakone Gora Park

9.2/10 Superb

586 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Meeting Facilities
Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • Spa tub
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
Feel at home
  • Free cribs/infant beds
  • Refrigerator
  • Cable/satellite TV service
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Gora
  • Hakone Kowakien Yunessun - 26 min walk
  • Hakone Open Air Museum - 6 min drive
  • Lake Ashi - 13 min drive
  • Hakone Shrine - 19 min drive
  • Gotemba Premium Outlets - 30 min drive
  • Fuji Speedway - 49 min drive
  • Atami Sun Beach - 55 min drive

Getting around

  • Narita Intl. Airport (NRT) - 126 min drive
  • Hakone Miyanoshita Station - 6 min drive
  • Hakone Ohiradai Station - 8 min drive
  • Hakone Gora Station - 15 min walk
  • Free train station pick-up
  • Free train station drop-off

About this property

Hyatt Regency Hakone Resort and Spa

4.5-star luxury resort in the heart of Gora
An indoor mineral hot spring (onsen), a terrace, and designer stores on site are just a few of the amenities provided at Hyatt Regency Hakone Resort and Spa. For some rest and relaxation, visit the hot springs/mineral springs or hot tub, and indulge in hydrotherapy, a body treatment, or a facial. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature French cuisine and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a library.
You'll also find perks like:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), free train station pick-up, and hot springs on site
  • An electric car charging station, tour/ticket assistance, and a porter/bellhop
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All guestrooms at Hyatt Regency Hakone Resort and Spa have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Highchairs, children's dinnerware, and free infant beds
  • Toilets with electronic bidets, hair dryers, and toothbrushes and toothpaste
  • LCD TVs with cable channels and DVD players
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 80 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
  • Dinner is not included in the half board rate plan for children age 12 or younger.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Transfers

  • Free train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Private dining
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Bed rails

What to do

  • Hot springs

Working away

  • Meeting rooms
  • Conference space (1141 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Designer stores on site
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Electronic bidet
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave (on request)
  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Dining

Dining Room Western - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Dining Room Sushi - This sushi bar specializes in sushi and serves dinner only. Reservations are required.
Berce - This fine-dining restaurant serves dinner only. Reservations are required.
Living Room - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of JPY 4181 per person (approximately)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

Does Hyatt Regency Hakone Resort and Spa offer free cancellation for a full refund?
Yes, Hyatt Regency Hakone Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Regency Hakone Resort and Spa?
As of October 5, 2022, prices found for a 1-night stay for 2 adults at Hyatt Regency Hakone Resort and Spa on October 6, 2022 start from P 14,450, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Regency Hakone Resort and Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hyatt Regency Hakone Resort and Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Regency Hakone Resort and Spa?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Hyatt Regency Hakone Resort and Spa?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hyatt Regency Hakone Resort and Spa and nearby?
Onsite recreation at Hyatt Regency Hakone Resort and Spa includes hot springs. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hyatt Regency Hakone Resort and Spa also has a garden.
Are there restaurants at or near Hyatt Regency Hakone Resort and Spa?
Yes, there are 3 onsite restaurants, featuring French cuisine. Nearby restaurants include Itoh Dining By Nobu (12-min walk), 箱根写真美術館 カフェ Plaisir de l'oeuf (12-min walk), and Gora Brewery & Grill (14-min walk).
What's the area around Hyatt Regency Hakone Resort and Spa like?
Hyatt Regency Hakone Resort and Spa is a short 10-minute walk from Hakone Gora Park and 9 minutes' walk from Hakone Museum of Art. Travelers say this resort is in a good location.

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Love it!
We enjoy our stay at Hyatt Regency so much. The room is spacious and clean, just 1 down side is they only offer twin beds but not double bed. The staff was friendly and helpful. Good on-site French restaurant with reasonable priced dinner sets. The hotel also offers free shuttles to and from Gora station and free flow of drinks in specific times! We will be back next time!
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Always a relaxing stay, dinner at Japanese restaurant is excellent but I feel the breakfast buffet was better in the past. Perhaps it’s the quality of the bread.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brandon, 3-night trip
Verified Expedia guest review

8/10 Very Good

Kelsey, 1-night trip
Verified Expedia guest review

8/10 Very Good

Very good, with caveats
Very good hotel, but « happy hour » in the lobby gets quickly crowded, ans staff struggles to keep up. Booking said inclusive of dinner and breakfast, but dinner was in addition for children. More transparent pricing would be appreciated. Overall very good hotel nevertheless.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Daisy, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Jesper
Truly one of the best hotel service experiences ever, and we have tried a lot. Staff was amazingly attentive, rooms very huge and well equipped. Highly remmondable.
Jesper, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff including check-in, waitress, bar, bar-hop, cleaners, greeters, all treated us as royalty...I been over 30 countries, none treated better than here, expertly transitioned from Japanese to English without hesitation showing fluent cognitive skills even though I spoke Japanese and English,
1-night family trip
Verified Expedia guest review