Hakone Kowakien TEN-YU

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Overview of Hakone Kowakien TEN-YU

Hakone Kowakien TEN-YU

4.5 star property
Luxury ryokan with spa, near Okada Museum of Art

9.0/10 Superb

663 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • 24/7 front desk
The price is P13,464
Price available on 30/08/2022
1297 Ninotaira, Hakone, Kanagawa, 250-0407
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Hot springs
  • Sauna
  • Terrace
  • 24-hour front desk
  • Garden
  • Multilingual staff
  • Concierge services
  • Gift shops/newsstands
  • Free newspapers in the lobby
Feel at home
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Separate bathtub and shower
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Hakone Kowakien Yunessun - 3 min walk
  • Hakone Open Air Museum - 2 min drive
  • Lake Ashi - 7 min drive
  • Hakone Shrine - 9 min drive
  • Gotemba Premium Outlets - 19 min drive
  • Mishima Sky Walk - 18 min drive
  • Atami Sun Beach - 49 min drive
  • Fuji Speedway - 32 min drive

Getting around

  • Hakone Miyanoshita Station - 3 min drive
  • Hakone Ohiradai Station - 6 min drive
  • Hakone Gora Station - 21 min walk
  • Kowakidani Station - 15 min walk

About this property

Hakone Kowakien TEN-YU

At Hakone Kowakien TEN-YU, you'll be within a 10-minute drive of Hakone Kowakien Yunessun and Lake Ashi. Guests can indulge in massages at the spa, and Geihinkan(Steak) serves dinner. Other highlights at this luxurious ryokan include a bar/lounge, a sauna, and a terrace. The helpful staff and location get good marks from fellow travelers. The property is just a short walk to public transportation: Kowakidani Station is 15 minutes away.


Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms


  • Check-in time from 3 PM - 7 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
  • Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free
  • Children's games
  • Toys
  • Baby bath

What to do

  • Hot springs


  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Garden
  • Terrace
  • Full-service spa
  • Sauna


  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Sign language-capable staff
  • Grab bar near toilet


  • Chinese (Mandarin)
  • English
  • Japanese
  • Korean

Room amenities

Be entertained

  • 50-inch LCD TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Spring water bathtub
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Children's dinnerware
  • Highchair


  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features


Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

The spa is open daily.


Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Children & extra beds

  • Cribs/infant beds are available for JPY 3300 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

Also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

SA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daisuke, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was a very good stay.
Jun, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Catrina, 2-night trip
Verified Expedia guest review

8/10 Very Good

Terrell, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The service was attentive and done with a smile although through a mask. The food was fantastic and arranged beautifully on attractive plates. I thought the soy milk nabe was one of the highlights of the set dinner although everything was delicious. The hot spring baths were incredibly relaxing. We went as a family to celebrate our wedding anniversary. I highly recommend Tenyu.
Jonah, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff even with the limited English speaking. Would book again.
Stephen, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Great place good food
Mitsuru, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice location and staff, food was lovely
JEENNETT, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Overall, we had a great experience, staff was incredibly kind and helpful, and the amenities were great. The room was very clean, they also offer free coffee and tea. A bit pricey but worth it ♥️
Aryan, 1-night romance trip
Verified Expedia guest review