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Hotel New Grand

Photo gallery for Hotel New Grand

Indoor wedding
Egyptian cotton sheets, premium bedding, down comforters, minibar
Egyptian cotton sheets, premium bedding, down comforters, minibar
Egyptian cotton sheets, premium bedding, down comforters, minibar
Egyptian cotton sheets, premium bedding, down comforters, minibar

Overview of Hotel New Grand

Hotel New Grand

4.5 star property
Bayfront hotel in Yokohama City Centre with 4 restaurants and bar/lounge

9.2/10 Superb

1,021 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • Meeting Facilities
Map
10 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken, 231 8520

Room options

About this area

What's nearby

  • In Yokohama City Centre
  • Tokyo Bay - 1 min drive
  • Pacifico Yokohama - 9 min drive
  • Yokohama Arena - 29 min drive
  • Hakkeijima Sea Paradise - 29 min drive

Getting around

  • Haneda Airport (HND) - 15 min drive
  • Ishikawacho station - 14 min walk
  • Kannai Station - 20 min walk
  • Sakuragicho Station - 25 min walk
  • Motomachi-Chukagai station - 5 min walk
  • Nihon-odori Station - 10 min walk
  • Bashamichi Station - 18 min walk

Restaurants

  • THE BUND - 2 min walk
  • Doutor Cafe - 3 min walk
  • Starbucks - 3 min walk
  • The Hof Brau - 4 min walk
  • Sushi Zanmai - 4 min walk

About this property

Hotel New Grand

Situated on the bay, Hotel New Grand is a great choice for a stay in Yokohama. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Le Normandie, one of 4 restaurants, which serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a terrace and a garden. Fellow travelers like that it's just a short walk to public transportation: Motomachi-Chukagai station is 5 minutes away and Nihon-odori Station is 10 minutes.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 240 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 20
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Check-in times vary by room type. Guests staying in a "Late Check-In" room type can check in at either 5 PM, 6 PM or 8 PM, depending on the room type booked. The check-in time is 2 PM for all other room types.
  • Breakfast is not included in the Breakfast rate plan for children ages 0-6.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20

Children

  • One child (6 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (JPY 1500 per day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Bed rails

What to do

  • Discount at nearby fitness center

Working away

  • Business center
  • Meeting rooms
  • Conference space (4736 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1927
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Alarm clock
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Le Normandie - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Il Giardino - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Yugyoan Tankuma - Overlooking the ocean, this sushi bar specializes in Japanese cuisine and serves lunch only. Reservations are required. Open daily.
The Cafe - This coffee shop specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.
Sea Guardian 2 - Onsite bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Fees & policies

Parking

  • Self parking costs JPY 1500 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

<p>The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p><p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </p><p>Guests can rest easy knowing there's a smoke detector on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel New Grand
Hotel New Grand Yokohama
New Grand Hotel
New Grand Yokohama
Hotel New Grand Hotel
Hotel New Grand Yokohama
Hotel New Grand Hotel Yokohama

Frequently asked questions

Does Hotel New Grand offer free cancellation for a full refund?
Yes, Hotel New Grand does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel New Grand?
As of February 6, 2023, prices found for a 1-night stay for 2 adults at Hotel New Grand on March 7, 2023 start from P 9,071, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel New Grand?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel New Grand?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel New Grand?
Yes. Self parking costs JPY 1500 per day.
What are the check-in and check-out times at Hotel New Grand?
You can check in from 2 PM - midnight. Check-out time is 11 AM.
What is there to do at Hotel New Grand and nearby?
Hotel New Grand has a garden.
Are there restaurants at or near Hotel New Grand?
Yes, there are 4 onsite restaurants, featuring alfresco dining, French cuisine, and garden views. Nearby restaurants include The Hof Brau (4-min walk), Sushi Zanmai (4-min walk), and CAFE ELLIOTT AVENUE (5-min walk).
What's the area around Hotel New Grand like?
Hotel New Grand is located on the waterfront in Yokohama City Centre, a short 5-minute walk from Motomachi-Chukagai station and 2 minutes' walk from Tokyo Bay. Travelers say this hotel is in a good location.

Reviews

9.2

Superb

9.2/10

Cleanliness

9.4/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Hotel New
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Makoto, 2-night trip
Verified Expedia guest review

10/10 Exceptional

This is an excellent hotel. Clean, spacious and well located.
Miguel, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Nanako, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ベイビューの部屋に宿泊。景色が素晴らしかった。立地も良く、元町駅・中華街・山下公園へのアクセスが楽だった。 また日本有数のクラシックホテルのようで、共有部の内装や中庭が非常に美しかった。 スタッフのサービスは一部を除き非常に高い。(どこのホテルでも見たことがないレベルの、あからさまにやる気のない態度の男性スタッフがなぜか一人だけいたが・・) 一方、一部の部屋の設備・アメニティはやや古いが、私は気にならなかった。 本館が美しいため週末は結婚式がたくさん入っているようなので、ホテル内が混雑している。
Hidaka, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This hotel has been one of my favorite hotel and finally I was able to stay at their main historical building. Service, facility, food and everything was so perfect and this is a great example of how Japanese customer service excels.
Kumi, 1-night trip
Verified Expedia guest review

10/10 Exceptional

F., 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pick the bay "front" room. We enjoyed the "Hikawa-maru" ship just in front of the room also bridges, harbours.
Nagi, 1-night trip
Verified Expedia guest review

8/10 Very Good

Excellent, traditional hotel, great location. Very attentive and helpful staff. Rooms are good. Lack of charging sockets on desk or bedside, no tea bags, even the coffee sachets are not free. Only drinks in the club lounge - no snacks, cocktails etc. Overall, very nice hotel but still room for improvement.
DEVENDRA, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Dallas, 1-night trip
Verified Hotels.com guest review