I was hoping for an authentic ryokan experience, but I think this place is a tourist trap. We paid $300 for one night and though the private bath in the unit and the onsen were nice, it was nothing impressive. I’ve seen better onsen at a public sento. More importantly, I was so disappointed that our reservation did not include a kaiseki dinner, which is a major part of the whole ryokan experience. Even if we wanted to add on the kaiseki dinner, we could not, because they did not have any more open seats.
Another thing to consider is that there was barely any restaurants open nearby around dinner time, except for a katsu place. So that was the only thing we could eat for dinner that night. We asked the staff at the front desk beforehand what there is to eat for dinner around the area and they were no help at all. Keep in mind, I can speak Japanese so there was no language barrier there. They just were not helpful.
Then when it came time to check out the next morning, I asked if we could extend our check-our time to noon instead of 11am. They said it costs ¥2,000 to extend for an hour, which is ridiculous, considering how expensive this place is. Even a Holiday Inn would allow you to push back your check-in time for free.