Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive
At Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be just steps from Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Lorenzo's, one of 8 restaurants, serves Italian cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace, and a fitness center. Fellow travelers say great things about the helpful staff and beach location.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports are included.
Lessons/classes/games
Aerobics
Cooking
Pilates
Entertainment
Onsite entertainment and activities
Onsite live performances
Languages
English, Korean, Spanish
At a glance
Hotel size
160 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Other information
Designated smoking areas
Caters to adults only
Property amenities
Food and drink
8 restaurants
5 bars/lounges
2 poolside bars
Coffee shop
24-hour room service
Snack bar/deli
Water dispenser
What to do
On the beach
Fitness classes
Yoga classes
Beach volleyball
Parasailing
Scuba diving
Snorkeling
Pool table
Working away
Business center
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Beach cabanas (surcharge)
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
Fitness center
An outdoor pool
Full-service spa
Spa tub
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Water dispenser
Accessibility
Elevator
Room amenities
Be entertained
MP3 docking station
48-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning
Free stocked minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
What to enjoy
Private outdoor spa tub
Furnished balcony
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly toiletries
Bulk dispenser for toiletries
LED light bulbs
Special features
Spa
Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 17 years old are not allowed in the spa.
Dining
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.
Punta Vista - This bar is located by the pool and specializes in international cuisine.
The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fees & policies
Pool, spa, & gym (if applicable)
Guests under 17 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Frequently asked questions
Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.
What is there to do at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive and nearby?
Have fun with onsite activities like parasailing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive also has 2 poolside bars, 5 bars, and a sauna, as well as a steam room, beach cabanas, and a garden.
Are there restaurants at or near Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?
Yes, there are 8 onsite restaurants, featuring Italian cuisine and poolside dining.
Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have rooms with private spa tubs?
Yes, each room has a private outdoor spa tub.
Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive like?
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is a short 2-minute walk from Gaviota Azul Beach and 7 minutes' walk from Cancun Convention Center.
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
January 24, 2025
Humberto
Humberto, 5-night trip
Verified Hotels.com guest review
8/10 Very Good
January 22, 2025
Jessica
Jessica, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
January 2, 2025
Dylan
Dylan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 30, 2024
Friendliest staff of any resort we have ever stayed. Our tower was adults only, but all but one dining option and one pool allowed kids.
Drew Alyn
Drew Alyn, 4-night trip
Verified Expedia guest review
10/10 Exceptional
October 28, 2024
Amazing resort with top-notch staff. Food selections were awesome too.
Verified traveler
4-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 27, 2024
It does have a private areas for couples fantastic
Dolores S
Dolores S, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
October 10, 2024
Cindy
Cindy, 4-night trip
Verified Expedia guest review
10/10 Exceptional
October 6, 2024
Excellent property.
sameer
sameer, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
October 3, 2024
Most of the staff are very friendly, food was alright. Very close to downtown, 10 mins walk to coco bongo
Zichang
Zichang, 5-night trip with friends
Verified Expedia guest review
10/10 Exceptional
October 3, 2024
Excellent service, food and location
Scarlett
Scarlett, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
September 30, 2024
My only complaint is that it’s really not “adult only” only certain area.
Linda
Linda, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 29, 2024
Ok!!
Olga
Olga, 10-night romance trip
Verified Expedia guest review
8/10 Very Good
September 26, 2024
Good
xueyan
xueyan, 3-night trip
Verified Expedia guest review
10/10 Exceptional
September 26, 2024
Veronica
Veronica, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 23, 2024
Todo hermoso y limpio, el personal muy hamable y servicial, le doy 10 de 10 simplemente esepcional.
Nancy
Nancy, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 16, 2024
One of the best properties I’ve visited in Cancun! Would definitely recommend and return to stay again.
Javee
Javee, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 14, 2024
The property was absolutely stunning! From the time we arrived the staff was very kind and very thoughtful! Our butlers David and Anna were amazing beyond belief! They did everything to make us feel at home and have no worries! They went above and beyond into giving us a one of a kind experience. We we can’t wait to see them again!
Enrique
Enrique, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 12, 2024
This is the best all inclusive resort in Cancun. The facilities, amenities, activities and service are impeccable. All diets and ages are considered. This is my second time here- I will definitely be back!
Rachana
Rachana, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 8, 2024
The staff are very friendly
Jesse
Jesse, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
September 3, 2024
Everything is good
Shi
Shi, 4-night romance trip
Verified Expedia guest review
6/10 Good
August 23, 2024
Adult only is just a joke !
Les points positifs : personnel très sympathique et très professionnel.
Chambre magnifique.
Le problème est qu'a part l'immeuble des chambres adults only et la piscine sur le toit, il y a des enfants partout.
On ne peut même pas prendre le petit-déjeuner sans enfants...
Publicité mensongère !
Patrick
Patrick, 4-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
August 18, 2024
This was the most beautiful place to stay, also everyone was very friendly and eager to help with any thing we needed my butler Joel was also amazing to have on board for us and our needs…now I need to detox from all the wonderful food and drinks lol!! Thanks for an amazing birthday trip!
Jessica Leigh
Jessica Leigh, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
August 15, 2024
We will always remember fondly our butler Diego who made sure our stay was the most memorable. He would go ahead and beyond every day. We even had a surprise champagne, sweets and flowers on our bed to celebrate our anniversary. Thank you, Diego. We will definitely be coming back!
YANN
YANN, 5-night trip
Verified Expedia guest review
10/10 Exceptional
August 12, 2024
Amazing
Sara
Sara, 2-night trip
Verified Expedia guest review
10/10 Exceptional
August 10, 2024
It was a really great time staying at this hotel thanks to Oscar for helping us at all times in whatever we needed
Staff really friendly and all food is really good