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Villa Palmeras

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Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Villa Palmeras

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Villa Palmeras

3.5 star property
3.5-star hotel in Alfredo V. Bonfil with outdoor pool and restaurant

8.6/10 Fabulous

397 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Pet friendly
Map
CALLE BUTRON CASAS M 402 L 1, COLONIA DOCTORES, Cancun, QROO, 77560

Room options

About this area

What's nearby

  • In Alfredo V. Bonfil
  • Riviera Cancun Golf Resort - 25 min drive
  • Moon Palace Golf Club - 23 min drive
  • Plaza Las Americas - 25 min drive
  • Puerto Cancun Marina Town Center - 30 min drive
  • Delfines Beach - 17 min drive
  • Ultramar Ferry Puerto Juárez - 34 min drive
  • Playa Tortugas - 33 min drive
  • Cancun Mall - 39 min drive
  • Langosta Beach - 35 min drive
  • Iberostar Cancun Golf Course - 33 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Airport pick-up service

Restaurants

  • Terrazas - 8 min drive
  • Buenos Aires Grill - 9 min drive
  • Belgian Waffle Boutique - 9 min drive
  • Corazon Oaxaqueno - 9 min drive
  • La Parrilla - 9 min drive

About this property

Villa Palmeras

Villa Palmeras offers airport pick-up service (available 24 hours). After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A terrace and a garden are other highlights. Fellow travelers say great things about the overall value.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 18 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 11 lbs per pet)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport pickup (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free English breakfast each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Water dispenser

What to do

  • Pool table

Services

  • 24-hour front desk

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning

Freshen up

  • Shower only
  • Free toiletries

Stay connected

  • Free wired internet

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 600 per vehicle. Maximum occupancy 4
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 AM and 2:30 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children costs MXN 0

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 2000 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 9 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have elevators.

This property only accepts cash.

Also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Frequently asked questions

Does Villa Palmeras offer free cancellation for a full refund?
Yes, Villa Palmeras does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Villa Palmeras?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Villa Palmeras?
Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
Are pets allowed at Villa Palmeras?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 11 lbs per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 2000 per stay. Service animals are exempt from fees.
Is parking offered on site at Villa Palmeras?
Yes, there's free self parking.
Is airport shuttle service offered by Villa Palmeras?
Yes, a shuttle from the airport to the hotel is available. The charge is MXN 600 per vehicle.
What are the check-in and check-out times at Villa Palmeras?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Villa Palmeras?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and PlayCity Casino (14-min drive) are both nearby.
What is there to do at Villa Palmeras and nearby?
Villa Palmeras has an outdoor pool and a garden.
Are there restaurants at or near Villa Palmeras?
Yes, there's an onsite restaurant. Nearby restaurants include Terrazas (4 mi), Belgian Waffle Boutique (4.1 mi), and Buenos Aires Grill (4.2 mi).

Reviews

8.6

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

4/10 Fair

Do not stay here
We booked this hotel on the basis it provided shuttle service from the airport. We contact them twice to condition this and on arrival we contacted them and they advised there was no service that night and to take a cab. Our cab ended up being 45. US and another guest paid 100.00 US as they were close to midnight. The rooms were nothing special . A family checked in late and their young daughter was playful at 2am,she and the neighbour hood dogs kept the noise level high and sleep quality low. The pool area was nice and the staff helpful. If I am back this way I will never stay here, book ata chain hotel with a shuttle service.
Paul, 1-night trip
Verified Hotels.com guest review

6/10 Good

Incredibly poor front desk service
When arriving at the property, the hotel could not find our reservation. They were confused by the connection between Hotels.com and Expedia. After this was settled, we were shown to our rooms. After a long day of traveling, I tried to refresh in the bathroom only to discover a dirty hand towel and dingy looking towels for the shower. When I requested new towels be sent to the room, the hotel desk clerk came to my room and demanded to see the towel to confirm that it was dirty. This was insulting; I've never had that kind of thing happen before. The clerk saw nothing wrong with the shower towels, sort of acknowledged that the hand towel was stained with holes. She left our room with the hand towel and never delivered another one. There was no apology or attempt at courteous service. Other negatives or 'be aware' items include: 1) the amount of chlorine used in the lobby fountain is nauseating, especially considering the fountain's proximity to the restaurant eating area; 2) the hotel should let its guests know that they are heading down dirt roads and that the hotel is behind immensely high walls, like a prison; 3) there were only two pillows for a king size bed, and I did not feel that a request for an additional pillow would have been received well, so I did not ask; 4) I ordered a pina colada at dinner only to receive something with Kahlua in it - this was rectified but met with skepticism again - though later the server did bring the right drink.
Christina, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

thomas, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice but location not great
It's a lovely little oasis - nice and quiet. I picked this hotel as I thought it was close to the airport as we had a late arriving flight, and on a main road where we could get a bus to Cancun the next day. It turned out to be expensive in tansport costs as we got a shuttle to the hotel and then the hotel told us the only option to the ferry port to Isla Mujeres was a taxi which cost $700 (mx pesos). In hindsight, it would be cheaper to get a shuttle all the way to a hotel near the port.
Joanne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A little bit far from the main street, but I would stay again
john, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Gavin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The road to the hotel was in poor shape
Jose Guadalupe, 1-night family trip
Verified Travelocity guest review

8/10 Very Good

The hotel itself could hardly be better. The only negative is that it is in an area that doesn't match the hotel at all.
Heinrich, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel was great but the location was really scary. There's no restaurants near that location. You will need a rental car for that area. Taxis over charge.
Charles, 1-night romance trip
Verified Expedia guest review

6/10 Good

Es una propiedad muy hermosa. Pero muy alejada de todo y en medio de una comunidad que no está totalmente desarrollada. Parece estar en medio de la jungla. Muy buen servicio y una comida muy rica. Camas muy incomodas.
Maria, 1-night family trip
Verified Expedia guest review