2/10 Poor
Oct 21, 2024
Step up your game!
Hotel is very run down and smelly. Very disappointed I purchased an executive suite I was given a regular room with a king size bed. Called the front desk to ask and the girl said it was. It wasn’t it didn’t even look like the photo that were shown. The room smelled like pee. Obviously they don’t shampoo their carpets. The bathroom had a missing window. The toilet was elongated kind with a round toilet seat. So much patch work and not painted. The bed headboard and night stands had so much dust behind them. I was looking for a outlet to charge my phone. The ones in the room didn’t hold the plug they would just fall out. And to top it off the remote for tv was all taped up. It barely changed a channel but you had to get out of bed to turn it off n on. The only good thing was the bed had very clean linens. It used to be very nice when Best Western name was behind it. Hotel Del Rio you really need to work on it. Starting with the loud people partying till after 1:00am.
Jesus A
Jesus A, 1-night family trip
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