6/10 Good
December 13, 2024
Grand Park Royal Cancun - A Detailed Review
The Grand Park Royal Cancun is an excellent choice for its prime location on the stunning Playa Blanca Cancun and the exceptional quality of its staff.
Service:
The staff at this hotel were generally, attentive, and genuinely warm. Their dedication to creating memorable moments is exceptional.
Facilities:
The hotel boasts two main pools, although one was under construction during our visit, which impacted the overall experience significantly.
A standout highlight was the room service, included as part of the all-inclusive package
Our swim-up room was spacious, well-equipped with essentials like irons and hair dryers, and meticulously cleaned daily. However, some aspects of the décor felt dated.
Dining:
The hotel offers five restaurants, each with its own charm. The oriental Koi restaurant and flora del Sol were our favourite.
Challenges:
Construction Work:
The extensive renovations, including the main pool and beachfront restaurant, were not communicated prior to arrival. This was disappointing, and the front desk staff seemed dismissive of concerns. Future guests should be informed of such disruptions or offered compensation. Nothing was offered to us despite 12 hours of non stop drilling outside our room.
Conclusion:
The Grand Park Royal Cancun offers a beautiful beachfront location, exceptional staff, and standout perks like all-inclusive room service that elevate the experience. However, the ongoing construction detracted from the enjoyment.
Rating: 3.5/5
Ben
Ben, 9-night trip
Verified Hotels.com guest review
