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Krystal Grand Cancun All Inclusive

4.5 star property
Luxury beachfront hotel with spa, near Tortuga Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Krystal Grand Cancun All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Couples treatment rooms, sauna, spa tub, body treatments, hydrotherapy
Aerial view
Aerial view
4 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Childcare
  • Spa
  • Laundry facilities
  • Free parking
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness center
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Babysitting services
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Altitude Suite

Minibar, in-room safe, desk, blackout drapes

Altitude Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Designer toiletries
Private bathroom
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Oceanfront

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Rainfall showerhead
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Room

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Suite Ocean Front

Minibar, in-room safe, desk, blackout drapes

Altitude Suite Ocean Front

Highlights

Furnished balcony
Air conditioning
LED TV
Pillow menu
Blackout drapes/curtains
Designer toiletries
Private bathroom
Bathrobes
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Dreams Sands Cancun Resort & Spa - All Inclusive

Pool
Spa
Pet friendly
Free parking
8.0 out of 10, Very Good, (911)
The price is P24,437
P24,437 total
includes taxes & fees
Jan 21 - Jan 22
Dreams Sands Cancun Resort & Spa - All Inclusive
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About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, ROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪Forum Beach Club - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and volleyball, plus you'll be within a 15-minute walk of Cancun Convention Center. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. O, one of 4 restaurants, offers ocean views and serves breakfast. Other highlights at this luxurious hotel include 4 bars/lounges, a free kid's club, and a beach bar.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 395 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite valet parking

Property amenities

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service
  • Snack bar/deli

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • LED television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Reflect has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

O - Overlooking the ocean and garden, this restaurant serves breakfast only.
The Grill - Overlooking the ocean and pool, this restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Deli - This coffee shop serves breakfast, lunch, and dinner.
The Beach Bar and Grill - This beachfront bar serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Lounge and Terraces - This tapas bar serves lunch and dinner. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property accepts credit cards.

Also known as

Cancun Hyatt Regency
Cancun Regency
Cancun Regency Hyatt
Hyatt Cancun Regency
Krystal Grand Punta Cancun Resort
Hyatt Regency Hotel Cancun
Regency Cancun
Regency Hyatt Cancun
Hyatt Regency Cancun Hotel Cancun
Krystal Grand Punta Cancun Hotel
Krystal Grand Punta Hotel
Krystal Grand Punta Cancun
Krystal Grand Punta
Hyatt Cancun
Krystal Grand Punta Resort
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

Frequently asked questions

Is there a pool at Krystal Grand Cancun All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Krystal Grand Cancun All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Krystal Grand Cancun All Inclusive?
Yes, there's free valet parking.
What are the check-in and check-out times at Krystal Grand Cancun All Inclusive?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Krystal Grand Cancun All Inclusive?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.
What is there to do at Krystal Grand Cancun All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Krystal Grand Cancun All Inclusive also has 4 bars and a 24-hour fitness center, as well as spa services and a garden.
Are there restaurants at or near Krystal Grand Cancun All Inclusive?
Yes, there are 4 onsite restaurants, featuring alfresco dining and garden views.
Does Krystal Grand Cancun All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Krystal Grand Cancun All Inclusive like?
Krystal Grand Cancun All Inclusive is a short 7-minute walk from Cancun Convention Center and 7 minutes' walk from Forum Beach.

Krystal Grand Cancun All Inclusive Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Exceptional

very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
4-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

8/10 Very Good

RHETT, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

Would not return
Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
andre, 2-night romance trip
Verified Hotels.com guest review

6/10 Good

The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.
Daniel, 6-night romance trip
Verified Orbitz guest review

10/10 Exceptional

First time stay
I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
scott, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Decent hotel, horrible staff
We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
5-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
Andy, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

7-night trip
Verified Expedia guest review

8/10 Very Good

The food and beverage service on the beach was slow and had to wait a long time for the food to arrive. My biggest concern was the loud music that could be heard in our room.We called the reception and they feigned ignorance, saying there is some music going on at an on-site wedding but they cant do anything about it. This happened for 2 nights during 5 night stay
6-night family trip
Verified Expedia guest review

4/10 Fair

The ocean view. The pool area was nice. It is honestly a struggle to even come up with 50 words stating what I liked.
3-night trip with friends
Verified Expedia guest review

6/10 Good

Food was horrible, lots of limitations, Always had to make reservations to get into any restaurant, when ordering Room service was not able to order wine up to Room even though I was not paying for the all inclusive and was paying all a cart.
8-night trip
Verified Expedia guest review

6/10 Good

8-night trip
Verified Expedia guest review

2/10 Poor

Noisy all night hotel and unfriendly front desk
Very noisy booming nightclub type music all night. Unfriendly disorganized front desk whose computers are not able to get reservations from hotels.com site. Very long wait at checkin desk who input our reservations manually. Disappointing room view of rusted vent systems that we were told it is what I paid for at hotels.com. No king size or ocean view as requested. One hour plus wait for onsite restaurants. I would never stay at the Krystal Grand hotels in Cancun's Hotelzone area. Noisy clientele as well. Other customers also complained at front desk with many other issues.
2-night romance trip
Verified Hotels.com guest review

8/10 Very Good

3-night trip
Verified Expedia guest review

8/10 Very Good

Really helpful staff. I preferred the other, more quiet, part of Cancun.
1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

jennifer, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Orbitz guest review

8/10 Very Good

We really enjoyed the beach area. Hotel was right on the beach and staff maitained the beach area very clean. We didn’t like the pushy hotel staff wanting us to attend their hotel presentation.
Natalia, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very Good

Awesome location, beautiful beach area. Staff is attentive.
8-night romance trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

4/10 Fair

Our room had a mildew smell, we got locked out of our room multiple times and the front desk manager was extremely rude. The only person at the hotel that was pleasant and tried to help us was Daniel from VIP services. Cohoes to Daniel excellent customer service.!!!! This will be our last stay at this hotel.
Andrea, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review