Santuario Playa

Property class: 3.5
Pet-friendly hotel with outdoor pool, connected to a shopping center, near Mamitas Beach

Choose dates to view prices

When you stay at Santuario Playa, you'll be in a fantastic location, just a 5-minute walk from Playa del Carmen Main Beach and Mamitas Beach. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. Other features include a snack bar/deli, a terrace, and a garden. Fellow travelers love the helpful staff.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
  • Free WiFi
The current price is P2,671
P3,429 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Master Suite 2 Double Beds

A hotel room with a bed, bedside tables, a desk, a chair, a ceiling fan, and a large window.

Master Suite 2 Double Beds

8.2 out of 10
Very good
(19 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

A hotel room with two beds, a nightstand, and a wall quote.

Presidential Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Single Bed in Female Dormitory Room Hostel

A dormitory room with a single bed, a bunk bed, and a ceiling fan.

Single Bed in Female Dormitory Room Hostel

  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Single Bed in Male Dormitory Room Hostel

A dormitory room with a single bed, a bunk bed, a ceiling fan, and a wall with a humorous text.

Single Bed in Male Dormitory Room Hostel

  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 5 Twin Bunk Beds

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About the neighborhood

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬2 min walk
  • ‪El Mediterráneo Restaurant - ‬2 min walk
  • ‪Los Chachalacos - ‬1 min walk
  • ‪Ola 'Ola Tiki Bar - ‬1 min walk

About this property

Santuario Playa

  • When you stay at Santuario Playa, you'll be in a fantastic location, just a 5-minute walk from Playa del Carmen Main Beach and Mamitas Beach. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. Other features include a snack bar/deli, a terrace, and a garden. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 28 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets allowed (dogs only, 2 total, up to 44 lbs per pet)*
    • Service animals welcome
    • Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • No onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

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Reviews

Santuario Playa Reviews

8.0

Very Good

8.0

Cleanliness

9.2

Location

8.2

Staff & service

7.6

Property conditions & facilities

Guest review summary

What guests liked

  • The beach is very clean and within a 10-minute walk from the property, with the best section being in front of the Mahekal hotel. (9 reviews)
  • The property offers a delicious breakfast at a nearby restaurant, Chez Waffle, which was a highlight for many guests. (4 reviews)
  • Breakfast was delicious and varied with many options. (12 reviews)
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Popular mentions

Room
Service staff
Breakfast
Live music
Toilet
Shower
Location

Reviews

Verified review

10/10 Exceptional

This is my second time at this property in the year. It has large rooms and it is close to all the restaurants stores and beach. The room includes a hot plate fridge microwave and coffee maker. Remember to bring utensils pots and plates etc. it is also close to a supermarket where you can find unique and well priced souvenirs. The hotel is well priced and well located. Also included is a breakfast at chez waffle next door which can fill you up till dinner. Thanks again for a great stay and friendly staff like Eidi, Jackie
Verified review

10/10 Exceptional

I have stayed here many times over the last few years and it never fails to impress! The bed is comfy, the roku tv gives me youtube comedy i love before sleeping, the warm water shower in a big bathroom is excellent and the included breakfast is amazing with wonderful staff and superb coffee each morning! Highly recommend and will return if i need a hotel again in playa! Excellent!
Verified review

10/10 Exceptional

Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!
Verified review

10/10 Exceptional

Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again.
Verified review

8/10 Very good

Great stay for a couple of nights

The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints!
Verified review

8/10 Very good

Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience.
Verified review

4/10 Fair

Unkempt, nobody cleaned the unit, horribly smelling bathroom, grey colored, old bedsheets, rosted mirror and waste basket. The people are very friendly, location is good.
Verified review

8/10 Very good

Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.
Verified review

8/10 Very good

It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Verified review

6/10 Good

Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Verified review

8/10 Very good

The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Verified review

10/10 Exceptional

The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there.
Verified review

8/10 Very good

I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely.
Verified review

4/10 Fair

Great location and excellent customer service

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.
Verified review

2/10 Poor

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Verified review

8/10 Very good

A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else.
Verified review

6/10 Good

The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
Verified review

10/10 Exceptional

I had an excellent stay at this hotel, one of the best I ever had, considering the price. I was in the master double bedroom suite, which was very large, with a bedroom, a living room/kitchen and a bathroom. But what surprised me the most (which wasn't in the description of the room) was that I had a huge private terrace all for myself! The apartment was in great condition, I loved the decor. It had a fridge with a freezer which was key considering the hot temperature outside, so I could stock up ice creams and cold drinks. There was AC and also 4 ceiling fans, which made it very pleasant. The location was perfect, in a super safe area just round the corner from Avenida 5, with so many options for shopping and eating, and a supermarket just a few seconds away. The ADO bus station is just 12 minutes away Just a couple of things, which did not affect my score as my stay was very enjoyable: 1. The breakfast is served in a cafe' next door, which was very good just there were only a couple of options free of charge: an omelette or a chilaquiles, whilst in the room it said that waffles were also an option. I am not used to salty breakfast and in any case I got a bit bored of eating the same thing after a few days, it would have been nice to have a few more options, including some sweet ones. 2. The apartament has a stove and a microwave, however no cutlery, plates or pots, which would have been very helpful. I definitely recommend this place to everyone staying in Cancun!
Verified review

8/10 Very good

Good breakfast
Verified review

8/10 Very good

Very friendly staff!
Verified review

8/10 Very good

Reception lady was the best! Room was switched on request and they were very accommodating to my needs.
Verified review

10/10 Exceptional

Good service
Verified review

10/10 Exceptional

Comfortable at home chill vybes
Verified review

8/10 Very good

Limited kitchen supplies would be helpful
Verified review

8/10 Very good

There are something in the property that should remodelate, like the doors but in general everthing is great