Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only (Playa del Carmen, Mexico), Playa del Carmen hotel discounts

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Egyptian cotton sheets, premium bedding, down comforters

Overview
Rooms
Location
Amenities
Policies

Adults-only beachfront property with spa, near Xcaret Eco Theme Park

9.2/10 Superb

1,359 verified Hotels.com guest reviews

Property highlights

Pool

Free breakfast

Spa

Airport transfer

Pet friendly

Free parking

Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710

Main amenities

Daily housekeeping
On the beach
10 restaurants and 12 bars/lounges
3 swim-up bars
Full-service spa
15 outdoor pools
Free airport shuttle
Free use of bicycles
Free beach cabanas
Free beach club on site
Beach umbrellas
Beach towels

Feel at home

Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Daily housekeeping
Espresso maker
Blackout drapes/curtains

Room options

About this area

What's nearby

On the beach
Xcaret Eco Theme Park - 27 min walk
Xplor Theme Park - 29 min walk
Ferry to Cozumel - 9 min drive
Playa del Carmen Maritime Terminal - 12 min drive
Playa del Carmen Main Beach - 11 min drive
Playacar Golf Club - 13 min drive
Mamitas Beach - 12 min drive
Quinta Avenida - 13 min drive
Gran Coyote Golf - 15 min drive
El Camaleón Mayakoba Golf Course - 19 min drive

Getting around

Cancun Intl. Airport (CUN) - 61 min drive
Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km
Free airport shuttle

Restaurants

Blue Moon Beach Bar Sandos Select Club - 9 min drive
Cafeteca - 7 min drive
El Mercado de San Juan - 7 min drive
Festival Grand Buffet - 9 min drive
Cayuco - 7 min drive

About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , you can hit the beach to retreat to a free cabana or enjoy the shade from a beach umbrella, plus you'll be just a 5-minute drive from Xplor Theme Park. 15 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 10 restaurants and the 3 swim-up bars are great places to grab a cold drink. Other highlights at this luxurious property include 12 bars/lounges, a free airport shuttle, and a snack bar/deli.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Property is disinfected using an electrostatic sprayer

Sheets and towels are washed at 60°C/140°F or hotter

Guest accommodations are sealed after cleaning

Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Guest accommodations are accessible via mobile device

Social distancing measures in place

Contactless room service is available

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Masks are required at the property

Hand sanitizer provided

Enhanced food service safety measures are in place

This information is provided by our partners.

At a glance

Hotel size

900 rooms

Arriving/Leaving

Check-in time from 3:00 PM - anytime
Minimum check-in age: 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions.

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

No cribs (infant beds)

Pets

Pets allowed (dogs and cats only, 1 per room, up to 9 lbs per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free secured, uncovered onsite self parking
Free secured, uncovered onsite valet parking
Wheelchair-accessible parking on site

Transfers

Free airport shuttle (available 24 hours)*

Other information

Smoke-free property
Caters to adults only

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–noon
10 restaurants
12 bars/lounges
3 swim-up bars
2 coffee shops
Coffee/tea in a common area
24-hour room service
Snack bar/deli

What to do

On the beach
Free beach club
Ecotours
Hiking/biking trails
Access to nearby outdoor pool
Ziplining nearby

Working away

24-hour business center
Conference center (26372 square feet of space)

Services

24-hour front desk
Concierge services
Free beach cabanas
Free bicycle rentals
Beach towels
Beach umbrellas
Pool umbrellas

Facilities

15 outdoor pools
Art gallery on site
Designer stores on site
Shopping mall on site
Full-service spa
Massage/treatment rooms

Accessibility

Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Well-lit path to entrance
Stair-free path to entrance

Room amenities

Be entertained

Smart television
Premium digital channels

Home comfort

Air conditioning (climate-controlled)
Stocked minibar (select free items)
Espresso maker
Bathrobes and slippers
Iron/ironing board
Window screens

Sleep well

Pillow menu
Down comforter
Blackout drapes/curtains
Premium bedding
Memory foam mattress

What to enjoy

Balcony
Individually furnished

Freshen up

Private bathroom
Rainfall showerhead
Shower only
Designer toiletries
Hair dryer
Toothbrush and toothpaste (on request)

Stay connected

Desk
Free WiFi
Free local calls

Food and drink

Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Mobile key entry

Special features

Spa

The onsite spa has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Mercado San Juan - Onsite buffet restaurant.

Arenal - This restaurant overlooks the ocean. Open daily.

Chino Poblano - Onsite fine-dining restaurant. Reservations are required. Open daily.

Ta Xhido - Onsite restaurant. Reservations are required. Open daily.

Encanta - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Xcaret Arte All Fun Inclusive

Hotel Xcaret Arte All Inclusive Adults Only

Hotel Xcaret Arte All Fun Inclusive Adults Only

Hotel Xcaret Arte All Parks Tours / All Fun Inclusive

Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Frequently asked questions

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offer free cancellation for a full refund?

Yes, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, there are 15 outdoor pools.

Are pets allowed at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 9 lbs per pet. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

No, this property doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.

What is there to do at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only and nearby?

Have fun with onsite activities like cycling and hiking. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 15 outdoor swimming pools. Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only also has 3 swim-up bars and a Turkish bath, as well as access to a nearby outdoor pool.

Are there restaurants at or near Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yes, there are 10 onsite restaurants, featuring ocean views.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only like?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is located by the river, a short 9-minute walk from Cenote Santa Cruz.

9.2

Superb

9.7/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

9.7/10

Eco-friendliness