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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Beach/ocean view
Egyptian cotton sheets, premium bedding, down comforters
Theater show
Egyptian cotton sheets, premium bedding, down comforters
Restaurant

Overview of Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property
Adults-only beachfront property with spa, near Xcaret Eco Theme Park
9.2 out of 10 Superb
9.2/10 Superb

1,359 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Pet friendly
  • Free parking
Map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 12 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 15 outdoor pools
  • Free airport shuttle
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • On the beach
  • Xcaret Eco Theme Park - 27 min walk
  • Xplor Theme Park - 29 min walk
  • Ferry to Cozumel - 9 min drive
  • Playa del Carmen Maritime Terminal - 12 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Playacar Golf Club - 13 min drive
  • Mamitas Beach - 12 min drive
  • Quinta Avenida - 13 min drive
  • Gran Coyote Golf - 15 min drive
  • El Camaleón Mayakoba Golf Course - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 61 min drive
  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km
  • Free airport shuttle

Restaurants

  • Blue Moon Beach Bar Sandos Select Club - 9 min drive
  • Cafeteca - 7 min drive
  • El Mercado de San Juan - 7 min drive
  • Festival Grand Buffet - 9 min drive
  • Cayuco - 7 min drive

About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , you can hit the beach to retreat to a free cabana or enjoy the shade from a beach umbrella, plus you'll be just a 5-minute drive from Xplor Theme Park. 15 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 10 restaurants and the 3 swim-up bars are great places to grab a cold drink. Other highlights at this luxurious property include 12 bars/lounges, a free airport shuttle, and a snack bar/deli.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 900 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 9 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite self parking
  • Free secured, uncovered onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle (available 24 hours)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–noon
  • 10 restaurants
  • 12 bars/lounges
  • 3 swim-up bars
  • 2 coffee shops
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Free beach club
  • Ecotours
  • Hiking/biking trails
  • Access to nearby outdoor pool
  • Ziplining nearby

Working away

  • 24-hour business center
  • Conference center (26372 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Free beach cabanas
  • Free bicycle rentals
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 15 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

The onsite spa has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Mercado San Juan - Onsite buffet restaurant.
Arenal - This restaurant overlooks the ocean. Open daily.
Chino Poblano - Onsite fine-dining restaurant. Reservations are required. Open daily.
Ta Xhido - Onsite restaurant. Reservations are required. Open daily.
Encanta - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Frequently asked questions

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offer free cancellation for a full refund?
Yes, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?
Yes, there are 15 outdoor pools.
Are pets allowed at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 9 lbs per pet. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?
No, this property doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.
What is there to do at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only and nearby?
Have fun with onsite activities like cycling and hiking. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 15 outdoor swimming pools. Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only also has 3 swim-up bars and a Turkish bath, as well as access to a nearby outdoor pool.
Are there restaurants at or near Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?
Yes, there are 10 onsite restaurants, featuring ocean views.
Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only like?
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is located by the river, a short 9-minute walk from Cenote Santa Cruz.

Reviews

9.2

Superb

9.7/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

9.7/10

Eco-friendliness

Reviews

10/10 Exceptional

rajpreet, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

HYANGGEUN, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jesus, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jesus, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Resort, but heavily up-sale!
The resort, the room, customer service, facilities, and much more was so good and amazing! However, concierge gives you long-winded speeches about up-sale for Time Shares. It was so uncomfortable to continue to tell them to leave you alone, basically, because they wouldn't stop trying to sale you a Time Share or membership. The food wasn't as good at any of the restaurants, though the presentations were amazing. Overall, I would probably not return since there isn't a good beach there either, but I enjoyed myself.
Bella, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Not the same the second time
Service was slow and a bit inconsistent this second time. People were overall friendly and nice but not the same in service
Margarita, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointment
We went 6 months ago and it made us want to come a second time. After the second time, we realize we might not come a third time
Isaac, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mario, 4-night trip with friends
Verified Hotels.com guest review