2/10 Poor
March 20, 2023
NASTY HUMIDITY SMELL, WE ALL WANT TO THROW UP!!!!
My group of 7 friends and I decided to stay here for a quick 3 days GIRLS getaway. We went to 3 different villas and they all smell terrible to humidity. it was impossible to stay in the rooms for more than a few seconds. Nasty to a point you cannot even imagine. staff recongized problem saying they have many complaints due to the poor condition of these underground rooms. even told us that they had checked all rooms to see which was more "acceptable" & other rooms are even worst. Too bad smell is not something we could post online so all potential guest could stay away. not even the staff could handle the smell. Treated without any respect whatsoever and made us feel like if we are little school girls who dont understand what a suposed luxury hotel should be. They want us to accept a room that they themselves couldnt even enter to show it to us! All they care is the Money and no hear in hospitality. Downgraded us to a 2 bedroom villa instead of a 3 bedroom villa which we paid for, because accoriding to them the villa we got was way more expensive and it was considered an upgrade due to location. we tried to get manager Raul realize that this isnt about the value they sell the rooms for, this is about we needing 3 bedrooms and 3 bathrooms to fit the 7 of us. We couldnt care less where the room was located and he just cared about the fact that the room we got was more expensive in their price list. He squeezed us in the room adding 3 rollaway beds! NEXT TIME ROSEWOOD MAYAKOBA
Verified traveler
5-night trip with friends
Verified Hotels.com guest review
