2/10 Poor
December 15, 2024
Poor management of quality standards to hotel
Hôtel marketed on the lobby only. However quality of hotel is extremely poor for a 4* hotel which culminated on a wasted three nights:
- Coffee machine broken (previous review 5 months ago still broken). Which 4* hotel cannot make a Cappuchino? To top it coffee is not with milk but sachets of creamer. Even airlines provide milk!
- Hotel restaurant did not accept credit card and we could not add the food bill to the room. Which 4* hotel does this?
- Breakfast is quantity over quality. Breakfast is cold so don’t expect noodles/rice/meat/fish/veg to seem cooked. Weirdly no selection of desserts in the buffet breakfast. Nasty smell in the third morning
- Corridor walking up to the room had a gaping hole
- As a tourist to get about (not hotels fault however) you’ll be lucky to get a grab/taxi especially during rush hour due to Manila traffic. This reinforces the requirement to ensure the hotel is to the quality standard expected as tourists if taxi not possible we were isolated in a hotel which was challenging to say the least especially within limited eateries and coffee places nearby.
- Poorly maintained room corridors, room, back out door areas and restaurant that does not meet the maintenance invested in the lobby area. The back area connected to the lobby is not routinely cleaned. Even if staff see there are cans/cups that could be taken away to ease the appearance, there was no collective responsibility to ensure a clean environment.
Note that staff were friendly.
Ashok
Ashok, 3-night trip
Verified Hotels.com guest review
