Hotel Riu Palace Kukulkan - Adults Only

4.5 star property
Adults-only beachfront hotel with spa, near La Isla Shopping Mall

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only

4 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area
Sundeck
Exterior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Free breakfast
  • Spa
  • Laundry facilities
  • Free parking
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Beach sun loungers
  • Beach towels
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
Feel at home
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 42 of 42 rooms

Junior Suite Ocean View Elite Club (M)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
Separate bathtub and shower
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (C)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
Separate bathtub and shower
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
Separate bathtub and shower
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
Separate bathtub and shower
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
Separate bathtub and shower
  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
Separate bathtub and shower
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Kukulcan Plaza Shopping Mall - 4 min walk
  • Marlin Beach - 5 min walk
  • Cancun Interactive Aquarium - 7 min walk
  • La Isla Shopping Mall - 7 min walk
  • Tortuga Beach - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Duna Pool Bar - ‬7 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Cambalache - ‬6 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only

At Hotel Riu Palace Kukulkan - Adults Only, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 10-minute walk of La Isla Shopping Mall. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Dining choices include 6 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a snack bar/deli and a garden. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 428 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
    • When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas (fines apply)
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 6 restaurants
  • 4 bars/lounges
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Hair salon
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2022
  • ATM/banking
  • Garden
  • 4 outdoor pools
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Outdoor entertainment area
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Closed captioned TV

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Riu Latino
Riu Kukulkan Cancun
Hotel Riu Palace Kukulkan - Adults Only Hotel
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only Cancun
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only Hotel Cancun

Frequently asked questions

Does Hotel Riu Palace Kukulkan - Adults Only offer free cancellation for a full refund?
Yes, Hotel Riu Palace Kukulkan - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Kukulkan - Adults Only?
Yes, there are 4 outdoor pools.
Are pets allowed at Hotel Riu Palace Kukulkan - Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Palace Kukulkan - Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Kukulkan - Adults Only?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.
Is there an onsite casino at Hotel Riu Palace Kukulkan - Adults Only?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (20-min drive) and Dubai Palace Casino (21-min drive) are both nearby.
What is there to do at Hotel Riu Palace Kukulkan - Adults Only and nearby?
Hotel Riu Palace Kukulkan - Adults Only has 4 outdoor pools and 4 bars, as well as a spa and a garden.
Are there restaurants at or near Hotel Riu Palace Kukulkan - Adults Only?
Yes, there are 6 onsite restaurants.
Does Hotel Riu Palace Kukulkan - Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Kukulkan - Adults Only like?
Hotel Riu Palace Kukulkan - Adults Only is a short 7-minute walk from La Isla Shopping Mall and 9 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. The local area is walkable and popular for its beaches.

Hotel Riu Palace Kukulkan - Adults Only Reviews

Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very Good

Good value for the price
Beautiful hotel in a great location. The great: Our room (ocean view suite) was well appointed and comfortable. The food at the a la carte restaurants was exceptional, especially the asian restaurant and a real stand out was Krystal (thank you Samuel!). Overall the service was wonderful and attentive. We only attended one party (white party) and for a resort party it was amazing. The ok: The pools were nice. We liked the variety of fun pool, bar pool and quiet pool even though they were all very much next to one another. The resort was also very clean. The slight bummers: Small things - we asked for an extra blanket and never got one (it was pretty cold in the room even with the AC off). There was no way to use the mirror when drying one's hair (weird placement of the hair dryer). Getting back to the resort after the white party, the shuttle would have been a long wait (40 minutes) so we had to take taxi at our own cost. Overall, the quality is top notch for the price. Everything felt very well organized and well run, though we sometimes felt we would have loved this resort to have a bit more personality. Everything was a bit bland and standardized.
3-night trip
Verified Hotels.com guest review

8/10 Very Good

Gabriel, 4-night trip
Verified Hotels.com guest review

6/10 Good

The reception was not accommodating. We requested 2 rooms with double beds but were only able to provide one room with double beds and one room with a king size bed the first night. The waiters by the pool and the lobby bar picked and chose who they wanted to wait on, so we had long wait times for drinks or else go to the bar ourselves. The buffet food was not good for the type of resort advertised.
5-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Beach is amazing!!
The staff were incredible. The drinks were not great. The food was wonderful, every meal! The beach was far beyond our expectations and we could not get enough of it. The pools got quite crowded around 12-4 and it was loud but if that is the crowd you are looking for, this is for you!
Gina, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay. Beautiful property. The staff wonderful. The food was fair.
5-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

We keep coming back!
This is our 2nd stay at this gorgeous hotel. Its beautiful, seevice, drinks and food are fabulous. We intend to return.
Amanda, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

6/10 Good

Nico, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marcus, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing experience!!
Josy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent vacation
Amazing service. Super clean. Easy transportation to the airport. You can visit ANY of the RIU properties and eat and drink for free. RIU parties were a blast. Something going on non stop
Matt, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great value for the price!
Stay was amazing at this all inclusive. Service was top notch! Bars were excellent and offered many options. Buffet was 5/5. Other restaurants 3/5. Steakhouse was 1/5! Quality of cuts of beef was terrible. Very long wait without reservations. Pools very lively & enjoyable. Beaches very clean and peaceful. No late night entertainment after 11pm sadly. RIU party at sister resort was awesome! Plenty of shopping walking distance!
marcus, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Jamie, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Great and Fun Experience!
Joseph, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mylis, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Diana, 5-night trip
Verified Hotels.com guest review

2/10 Poor

3 o’clock check in
We traveled for 20 hours and they made us wait till 3 o’clock to check in then we had to pay to upgrade our room and it wasn’t very impressive
Kevin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Solo birthday trip
I enjoyed my solo birthday trip here. The staff were friendly, the food was great, and the resort was very clean.
4-night trip
Verified Hotels.com guest review

8/10 Very Good

Being There > Getting There
For an all-inclusive resort at the rate we paid, it feels silly to have any complaints. The beach area is expansive, the staff is wonderful, the food is at the average level for all you can eat fare, and it rarely feels too crowded. There are some things to take note of. On thr livelier nights, tou hear everything outside the window and outside the door. The room design is...curious. These rooms are made with couples and singles in mind. There is limited privacy for a shower and almost none for taking a bath. If you are sharing a room with a friend instead of a partner, it can get awkward at times. The major issue we had with the resort was noth about being there, but getting there. We filled out the form for the shuttle but never received a confirmation. Trying to confirm between the hotel and shuttle company was arduous as best. My companion was not on the list and even when I was on the list, they said they didn't have space for me. Not the way to start the trip, but once we got there, it was a great experience, even with inclement weather. I would recommend.
EJ, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place!!!
What a beautiful resort! Very clean and the staff was so friendly! Food was great. We loved it!!!
Ashley, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
It was my first stay at a Riu hotel. It was great. The hotel is only a couple of years old and is still in good condition. The food at all the restaurants. The only cons were that my bedding was slightly dirty and sometimes the service in the restaurants wasn't great. I was ignored a few times!
Samantha, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maybe best resort Ive ever stayed in
Literally every interaction I had with staff was friendly and welcoming. Everything was spotless, the food was delicious both in buffets and in the restaurants. Many activities to engage with guests. Very attentive to all needs. Amazing beach access and close proximity to strip. Couldnt have asked for more
Marcos, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Place
I had a great time!! From all the great pre stay communication to check in the customer service was excellent before I even arrived. The resort is modern and in great condition. It was tremendously clean. The staff were all friendly and accommodating. Food was great and abundant. Pools were great and the options were nice. It is a great size with anything you can need but not too large. I had never been to Cancun but I can see this becoming a regular destination and I fully expect to return again and again!!
Brittini, 3-night trip
Verified Hotels.com guest review