4/10 Fair
July 12, 2018
Property Good, Communication Bad
The unit was great. Clean and well maintained. Sonoran Suites, however, was not very good in communication. I had to contact them to find out if they received the required up-front information. When we arrived, the TV and wi-fi were not working. I called and left a message and never received a call back. I left an initial review on Hotels.com about the disappointment in the lack of wi-fi which received a response saying it would be taken care of directly. Never happened. We wanted the location which was close to our son and his family. We were busy most of the time and used the property's computer room when we had to get online. It just would have been nice to pop on the TV when we had some down time. Overall, due to the lack of response, I would not rent through this company again.
Kenneth
Kenneth, 3-night romance trip
Verified Hotels.com guest review