2/10 Poor
June 23, 2022
No hot water, outdated hotel.
This hotel is outdated and needs a massive renovation. Here are some of our problems:
1. No immediate hot water. We had maintenance come to our room to check it and were told that we had to run the bath for 15 minutes in order to get the water hot. Not exactly the thing one expects when staying at a resort and an inconvenience when your in town for baseball & have to wake up at 5 am.
2. Sink wouldn’t drain.
3. Door kept getting stuck. We would have to use our body to push it open.
4. Elevator is slow, and twice it wouldn’t close. It kept opening and closing that we finally just took the stairs.
5. Resort water is dirty.
6. Resort pools close at 6 pm. It’s 115 outside, and many wait for the evening to take a swim. It should not close this early.
7. Room service line doesn’t work.
8. Customer service is extremely poor. There was constantly a line in the lobby, and we felt like it’s was our fault for expecting hot water in a timely manner.
We were in town for USA baseball nationals. I would advise all traveling sports teams to pass on this hotel. The photos, unfortunately, don’t reflect the hotel.
We were given a credit for the resort fee, but we just didn’t feel like that was enough. We didn’t use any of the amenities, it was just to hot and closing time didn’t work for us since we were at baseball most of the day.
We, unfortunately, would never stay here again when we’re in town.
Felicia, 4-night family trip
Verified Hotels.com guest review