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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Sun Palace Couples Only All Inclusive

4-star4 stars
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500, Mexico

All-inclusive beachfront property with spa, near El Rey Ruins
  • Free full breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Incredible stay at Sun Palace. Food, service, room was all top notch. Would stay here…Dec 27, 2020
  • Wasn't much to do. Was really closed in and you seemed to be monitored while you was…Oct 10, 2020

Sun Palace Couples Only All Inclusive

from P19,165
  • Deluxe Room Ocean View, Flex cancellation options
  • Junior Suite Ocean View, Flex cancellation options
  • Honeymoon Suite, Flex cancellation options
  • Deluxe Room Resort View, Flex cancellation options
  • Governador Suite, Flex cancellation options

What’s around Sun Palace Couples Only All Inclusive

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 20 min walk
  • Delfines Beach - 22 min walk
  • Maya Cancun Museum - 44 min walk
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • El Rey Ruins Trailhead - 20 min walk
  • Cancún Underwater Museum (Punta Nizuc) - 21 min walk
  • Museo Maya Trailhead - 42 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 247 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Food and drink
  • Free full breakfast daily
  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Spa tub
  • Steam room
  • Sauna
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Smart TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.

Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Genuine Fire Cooking - This restaurant specializes in Latin American cuisine and serves dinner only. Open daily.

THAI - This restaurant serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Sun Palace Couples Only All Inclusive’s small print

Also known as

  • All Inclusive Sun
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Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sun Palace Couples Only All Inclusive

  • Does Sun Palace Couples Only All Inclusive offer free cancellation for a full refund?
    Yes, Sun Palace Couples Only All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sun Palace Couples Only All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sun Palace Couples Only All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Sun Palace Couples Only All Inclusive?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Sun Palace Couples Only All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Sun Palace Couples Only All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Sun Palace Couples Only All Inclusive?
    Yes, there are 4 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Benazuza (14-min walk), El Conquistador (2.5 mi), and Captain's Cove (2.7 mi).
  • Is airport shuttle service offered by Sun Palace Couples Only All Inclusive?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Sun Palace Couples Only All Inclusive?
    No, this property doesn't have a casino, but Dubai Palace Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
  • What is there to do at Sun Palace Couples Only All Inclusive and nearby?
    Have fun with activities like parasailing, scuba diving, and windsurfing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Sun Palace Couples Only All Inclusive also has 2 poolside bars, 3 bars, and a sauna, as well as a steam room and access to a nearby outdoor pool.

Recent reviews

Superb 9.0 From 257 reviews

Exceptional 10.0
The property was amazing. The renovations were perfect.
Justin, us6 night romance trip
Exceptional 10.0
My husband and I stayed here for our honeymoon. It was in the middle of Covid & Hurricane delta hit while we were there. The resort was quick, educated and had an incredible plan in action immediately. They took care of us in a storm shelter, and got us back to the resort as quickly as possible. They gave all guests a 3 night voucher because of the time we’d lost during the hurricane. The workers are AMAZING. So kind, so thoughtful. They took such good care of us. I also have celiac disease and they accommodated gluten free meals so well! It was beautiful and a perfect stay. Would recommend to everyone.
AdelynMason, us6 night romance trip
Exceptional 10.0
The best hotel I have ever stayed at! Very complete in everything and beyond expectations. Also, I felt honesty and no play around or hidden fees that you have to pay extra.
Mohammed, us3 night family trip
Exceptional 10.0
Peaceful Escape
The stay was amazing. Aromatherapy pillows available and aromatherapy in the room. Jetted tub was great. Drinks and wait staff were amazing. We definitely felt spoiled. It would be interesting to see if we felt the same during full capacity since they were only at 35% when we went. It was the perfect escape. Very cleanly and precautionary with COVID concerns.
Sean, us7 night trip
Exceptional 10.0
Great experience and service! The beach is beautiful, the food is great, and the spa was so nice! We enjoyed being pampered the whole time we were there!
Chelsea, us5 night romance trip
Good 6.0
The hotel itself is very clean. They are on top of trying to prevent the spread of infection of COVID. But the second we got there we tried going up to our room and were forced to sit in the lobby with one of their workers that tries forcing you to do a time share seminar during your stay. This was my honeymoon so the last thing we wanted was to sit for three hours and be told we should buy something so we declined. My husband stopped her (her name is Maribel) after my softer declines and said, “I want to be very direct and honest and tell you we aren’t going to sit in a seminar during our honeymoon.” The next day she stopped us on our way to the pool to ask us to do a seminar. The third day we ignored her screaming at us from across the lobby on our way into the restaurant and found her waiting for us at the restaurant doors to harass us again, my husband once again told her, “We already have plans and don’t want to do your seminar.” She said okay, we went up to our room and thirty minutes later she called our room to ask us if we just have two hours to do her seminar. Aaaah! And then when it came time to leave, the hotel wouldn’t honor our credits we had for the spa. The hotel then charged my card three times for the same transaction. Pros: bed and room are very nice. Snacks are great. The bartenders and housekeepers are all very nice. Cons: persistent timeshare lobby workers. Beach closes at 6pm. Food isn’t bad but also isn’t anything you would talk about being amazing.
Amber, us5 night romance trip
Exceptional 10.0
The property was BEAUTIFUL... you are struck with simple beauty as soon as you walk in. Service is PHENOMENAL. Every crew member of the resort is willing to help you with whatever they can. To just name a few, Silvio, Jorge, Gerardo, and Luis Felipe were individuals that made our stay extra special and unique. The property surpassed our expectations when it comes to cleanliness, especially during these times. To say the least, if you are looking for a relaxing getaway with beautiful views and wonderful people, Sun Palace is the place to go. We hope to return soon!
Karla, us6 night romance trip
Exceptional 10.0
The hotel was spotless and COVID protocol was followed to the letter. The friendly, courteous staff catered to our every need enthusiastically. Nightly entertainment was fun. Food and drinks were fabulous. The only downer was being approached by staff several times trying to get us to commit to becoming members of the Palace hotel group.
Karen, us6 night family trip
Exceptional 10.0
It was awesome would most definitely recommend and come back
JeanGonzalez, us4 night romance trip
Exceptional 10.0
Absolutely amazing service! The resort is beautiful and the staff were so accommodating and humble. Would come back 1000x.
Niquey, us2 night romance trip

Sun Palace Couples Only All Inclusive