Excellent staff, very responsive to needs and great suggestions for area. Andreas took us to a local mall to get food for lunch/dinner! We felt like we were well cared for. While this is not a five star resort, we felt like we were treated like we were. The hotel is located within a local neighbourhood so not sure about safety outside the hotel in evenings, but the neighbourhood also seemed have a community spirit with friends setting up tables to play cards or dominos in the evening. The hotel has a terrace on the top floor with a conference room, pool table, game tables and an open air section that was a nice space to spend the afternoon or evening. The staff arranged transport to the airport in the morning and took care of our luggage as my husband has mobility issues. We would recommend a stay here, even longer term if you don’t require a beach and are on a limited budget and want to see Punta Cana. Access to the main road is close and easy. About 10 minutes to the airport.