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Biwa Tulum

4.0 star property
Relax by an outdoor pool and enjoy stunning views from your rooftop perch. Fuel up for adventure near Mayan ruins.

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Photo gallery for Biwa Tulum

Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Dining
Minibar, in-room safe, desk, iron/ironing board
Private kitchen
View from room
Unwind in Tulum's laid-back atmosphere at Biwa Tulum, where guests praise the hotel's proximity to the iconic Temple of Doom. Enjoy a rooftop view, relax by the outdoor pool with sun loungers or work out in the gym after fueling up with cooked-to-order breakfast.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pool
  • Non-smoking
  • Air conditioning
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Free use of bicycles
  • Beach towels
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Beach shuttle

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Separate dining area
  • Television
  • Terrace
The current price is P6,147
P7,438 total
includes taxes & fees
Mar 9 - Mar 10

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room, Multiple Beds, Accessible, City View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Hair dryer
Private bathroom
Microwave
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room, 1 King Bed, City View

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 1 King Bed, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Hair dryer
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, City View

Living area

Junior Suite, 2 Bedrooms, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
2 bedrooms
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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9.0 out of 10, Wonderful, (279)
The price is P4,369
P5,691 total
includes taxes & fees
Mar 15 - Mar 16
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About the neighborhood

Map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

What's nearby

  • Temple of Doom - 2 min drive - 2.0 km
  • Tulum National Park - 3 min drive - 2.3 km
  • Gran Cenote - 4 min drive - 4.0 km
  • Tulum Mayan Ruins - 7 min drive - 3.8 km
  • Playa Paraiso - 17 min drive - 6.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive
  • Cancun Intl. Airport (CUN) - 91 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Acqua e Farina - ‬4 min walk
  • ‪Taqueria Maya - ‬3 min walk
  • ‪Café Don Tomas - ‬1 min walk
  • ‪Las Cazuelas - ‬5 min walk
  • ‪El Asadero - ‬2 min walk

About this property

Biwa Tulum

Biwa Tulum features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park and Gran Cenote. Guests can grab a bite to eat at the coffee shop/cafe and visit the fitness center for a workout. An outdoor pool, free bike rentals, and a terrace are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 8:00 AM - 8:00 PM
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Beach shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) on weekday mornings 7:00 AM–noon
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

What to do

  • Beach shuttle (surcharge)
  • Pool table

Working away

  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Free bicycle rentals
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Front entrance ramp

Room amenities

Be entertained

  • IPod docking station
  • 49-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 8 to 15 per person
  • Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip, maximum occupancy 4)
  • Beach shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Is there a pool at Biwa Tulum?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Biwa Tulum?

Sorry, pets aren't allowed.

Is parking offered on site at Biwa Tulum?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Biwa Tulum?

Yes, an airport shuttle is available. The charge is USD 240 per vehicle roundtrip.

What are the check-in and check-out times at Biwa Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Biwa Tulum and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center.

Are there restaurants at or near Biwa Tulum?

Yes, there's an onsite restaurant.

What's the area around Biwa Tulum like?

Biwa Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.

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Biwa Tulum Reviews

Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Good value for money
4-night trip

10/10 Exceptional

Great deal
Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
David, 2-night trip

10/10 Exceptional

Great place to stay in Tulum
Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again
Marguerite, 1-night trip

10/10 Exceptional

Was a great hotel to stay
Job, 2-night trip

10/10 Exceptional

I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Matthew, 11-night trip

8/10 Very good

Front desk personal were wonderful, from check in , to answering questions, to check out.
Philip, 2-night trip

8/10 Very good

We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Nicole, 12-night trip

10/10 Exceptional

Good stay
Happy with our stay, everything as expected.
Jared, 2-night trip

10/10 Exceptional

We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Ekaterina, 4-night trip

10/10 Exceptional

Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
George, 1-night trip

10/10 Exceptional

Highly recommended
Really nice rooma and staff. Close to restaurants. A bit noisy from street, but earplugs helped, so slept well.
Jessica, 15-night trip

8/10 Very good

Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Brian, 3-night trip

10/10 Exceptional

We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!

10/10 Exceptional

The hotel met all our needs. Excellent. Thanks.
rohit, 1-night trip

10/10 Exceptional

The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Edith, 1-night trip

6/10 Good

The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Michael, 7-night trip

8/10 Very good

Back at Biwa!
This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Deon, 3-night trip

10/10 Exceptional

Jesse, 4-night trip

10/10 Exceptional

Jordan, 3-night trip

10/10 Exceptional

Carolina, 2-night trip

8/10 Very good

el hospedaje incluia desayuno, aun sin embargo como el Domingo no abre el area de restaurant, pues ese dia tuve que pagar el desayuno por mi cuenta, el Hotel esta bien, aun sin embargo si hay algo de ruido externo por tanta moto y el area de los alrrededores esta descuidada y da sensacion de inseguridad, aunque no tuvios ningun problema
José Antonio, 2-night trip

6/10 Good

Hotel super limpio, bien cuidado , conveniente ubicación, lugar como se muestra en la ubicacion.El unico inconveniente fue la señorita de recepcion apatica tuve que pagar por un adicional cuando estaba ya pagado reservado y el ascenso tambien lo pague , al hacer el reclamo devolvieron el dinero del ascenso pero no el de la tercera persona.
Eva, 3-night trip

8/10 Very good

Carmencita, 1-night trip

10/10 Exceptional

Excelente
Excelente hotel en el centro de tulum, la alberca limpia y agradable, habitacion muy espaciosa y muy buena ubicacion.
Rodrigo, 1-night trip

10/10 Exceptional

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JOAQUIN, 2-night trip