Encantada Tulum

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Overview of Encantada Tulum

VIP Access

Encantada Tulum

4.0 star property
4-star resort with private beach, near Tulum Beach

9.9/10 Exceptional

68 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Spa
The price is P21,710
Price available on 23/05/2022
Map
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO, 77780
Main amenities
  • 8 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and 2 bars/lounges
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Room service
  • 2 coffee shops/cafes
  • Spa services
  • Area shuttle
  • Terrace
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Premium bedding
  • Bathrobes
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 13 min walk
  • SFER IK - 19 min drive
  • Tulum National Park - 21 min drive
  • Las Palmas Public Beach - 24 min drive
  • Playa Paraiso - 27 min drive
  • Tulum Mayan Ruins - 35 min drive
  • Dos Aguas Park - 32 min drive
  • Playa Ruinas - 48 min drive
  • Cenote Crystal - 30 min drive

Getting around

  • Area shuttle (surcharge)

About this property

Encantada Tulum

Encantada Tulum puts you in a great location, within a 15-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. You can indulge in massages or facials, and Encantada Restaurant, one of 2 restaurants, serves regional cuisine. 2 bars/lounges and a snack bar/deli are other highlights, and rooms at this upscale resort offer up nice touches like premium bedding and rainfall showerheads. Fellow travelers like the helpful staff and WiFi.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a MXN 1050 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 8 units
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:30 AM
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children (12 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6 AM–noon
  • 2 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

What to do

  • On a private beach
  • Yoga classes
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Spa services

Accessibility

  • Wheelchair-accessible parking

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Bathrobes

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

Dining

Encantada Restaurant - This restaurant specializes in regional cuisine.
NÜ Tulum - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

On-site antigen/rapid COVID-19 testing is available for a MXN 1050 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Also known as

Encantada Tulum Hotel
Encantada Hotel
Encantada Tulum Resort
Encantada Tulum Tulum
Encantada Tulum Resort
Encantada Tulum Resort Tulum

Frequently asked questions

Overall score and ratings

9.9

Exceptional

9.9/10

Cleanliness

9.9/10

Staff & service

9.6/10

Amenities

9.9/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Outstanding place! Can’t be beat!!!!
Katie, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful secluded property. Perfect for getting away from the world. The entire site is on the sand. So, when step from your beautiful room, you’ll be walking on the fluffy sand of the Caribbean Sea. Truly amazing room and property.
Jose, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Magical
Overall everything was amazing from start to finish. We arrived at the airport in Cancun & they had a private driver waiting for us with our names on a sign.. so easy & honestly pretty affordable ($280 round trip total for 2 of us). The hotel is in a great area of tulum.. not in a main crazy party area but close enough if you want to partake (5-10min walking). The main Tulum road could seem a bit rundown in some areas, especially with so many pot holes and new construction going on but the second you arrive at Encantada, it’s like you’re transported. The entire hotel is made up of 4 bungalows (2 levels). All just 10 steps from the private beach. We stayed in one of the bungalows closest to the front desk, bottom floor (called: Flores). Was not noisy, so peaceful and quite. Well maintained, so clean. The maintenance crew is there all day.. brushing the sand, clipping the palms, clearing the beach of the seaweed, making sure everything is pristine. The rooms are a great size, bed is so comfy, good pillows, hammock on the front porch with 2 chairs & a table. The service is impeccable. Everyone knows your name, what you want & need before you even think. Breakfast is included & delicious. Stayed 5 nights & got to try the whole menu. All of the food was great..breakfast included, you get a fresh pressed juice, coffee (any style), granola & yogurt, fruit bowl & a main dish (eggs, French toast, whatever). Pool at sister hotel Radhoo next door. We walked everywhere. It was magical.
Property grounds
Breakfast with a view
Front porch of our room
Beach set up
Ralph, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Missy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

great staff
Our stay at Encantada was fabulous. Andrea Nava and Becky greeted us by our names and always made us feel very important. Ivan Garcia was very helpful and was always on top of every request we had. He even went out of his way when he realized that we had to wait too long for a food order and offered us a discount at one of the sister restaurants. We never mentioned to him the long wait, he must overheard a comment. We thank him and appreciate his professionalism.
Maria, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This was the most spectacular boutique hotel. The room was beautiful and very clean. Every single staff member was attentive , kind and with big smiles. The food on the premises was delicious. Will dream of the fish tacos for long time ! This was the best experience and highly recommend this hotel.
Irina, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Charming nest by the beach
Lovely small hotel by the beach with very personal and friendly service. Owners also have two other hotels and 2 restaurants nearby that seemed to be in the same style. Given the seaweed on the beach at this season, they arranged the access to the pool of their other hotel. Overall can highly recommend this hotel.
Yann, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a wonderful stay at Encantada. This is a small eco friendly boutique hotel at the southern end of the "strip". It is a collection of small "houses" right on the beach, each house with two "rooms" - one taking up the ground floor and the second room above. They are immaculate and really fit in with the Tulum aesthetic. All rooms are a few feet away from the beach and are designed to be simple and relax. They did not have any TVs, etc but we didn't miss that stuff at all. There is no cell phone reception but the hotel had great WiFi throughout the hotel. We communicated with the staff via WhatsApp and they were super helpful in getting us reservations, our return COVID tests, etc. Encantada was a beautiful and peaceful oasis and was so nice to come back to after the beach clubs, loud but fun restaurants, etc. Would definitely stay here again!
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything at Encantada was perfect. All beyond 5 star.
1-night trip
Verified CheapTickets guest review

10/10 Exceptional

Great place at the end of the hotel zone. Location is ideal because you can walk to everything, but when you enter the Encantada, it is super quiet and private. Only bad part was all the seaweed on the beach (which is everywhere in June I guess)....Fantastic place, and would return for sure
5-night family trip
Verified Expedia guest review