Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Casa Malca

4-star4 stars
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO, 77780, Mexico

Upscale beachfront hotel with outdoor pool, near Sian Ka'an Biosphere Reserve
  • Free cooked-to-order breakfast, free WiFi, and free parking

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Loved everything about this hotel. Stayed in the Junior Suite Beach Front room - Highly…Dec 9, 2020
  • I had very beautiful time at this hotel. Very beautiful place very good customer service.…Oct 1, 2020

Casa Malca

from P36,534
  • Suite, 1 King Bed, Garden View
  • Suite, 1 King Bed, Ocean View, Beachfront
  • Suite, 1 King Bed, Ocean View, Beachfront
  • Suite, 1 King Bed, Ocean View
  • Townhouse Labyrinth Suite
  • Family Village Suite
  • Room

What’s around Casa Malca

Landmarks

  • On the beach
  • Sian Ka'an Biosphere Reserve - 7 min walk
  • Tulum National Park - 4 mi / 6.5 km
  • Las Palmas Public Beach - 4.8 mi / 7.7 km
  • Playa Paraiso - 5.2 mi / 8.3 km
  • Tulum Mayan Ruins - 7.7 mi / 12.5 km
  • Gran Cenote - 8.4 mi / 13.5 km
  • Tulum Monkey Sanctuary - 9.9 mi / 16 km

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 41 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
If you are planning to arrive after 11:30 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Outdoor pool
  • Spa services on site
  • Spa treatment room(s)
  • Free bicycles on site
Working away
  • Number of meeting rooms - 3
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Casa Malca’s small print

Also known as

  • Casa Malca Hotel Tulum
  • Casa Malca Hotel
  • Casa Malca Tulum
  • Casa Malca
  • Casa Malca Hotel
  • Casa Malca Tulum
  • Casa Malca Hotel Tulum

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge of USD 120 (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Casa Malca

  • Does Casa Malca offer free cancellation for a full refund?
    Yes, Casa Malca does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Casa Malca?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Casa Malca?
    Yes, there's free self parking.
  • Is there a pool at Casa Malca?
    Yes, there's an indoor pool and an outdoor pool.
  • Are pets allowed at Casa Malca?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Casa Malca?
    You can check in from 3:30 PM - 11:30 PM. There's a charge of USD 120 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Casa Malca?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Juanita Diavola (2.3 mi), posada margherita (2.4 mi), and El Tabano (2.6 mi).
  • Is airport shuttle service offered by Casa Malca?
    Yes, an airport shuttle is available.
  • What is there to do near Casa Malca?
    Recommended spots to visit include Sian Ka'an Biosphere Reserve (7-min walk) and Tulum National Park (4 mi), along with Las Palmas Public Beach (4.8 mi) and Playa Paraiso (5.2 mi).

Recent reviews

Fabulous 8.8 From 170 reviews

Exceptional 10.0
The room was absolutely gorgeous! Staff were so welcoming from the moment we got off the cab. Everything felt magical
us1 night romance trip
Exceptional 10.0
No es común y ahí está la magia. Una galería de arte el lugar
Manuel, us3 night romance trip
Exceptional 10.0
I never write reviews but this property was so incredible and the staff was soooooo amazing that I felt everyone should know! The best food, views, facilities, and staff in Mexico! Edwardo at the front desk was the most gracious host! We will definitely be staying there again.
Nicole, us1 night romance trip
Very good 8.0
This is a very complicated place to review.. I have so many mixed feelings about it. This place is filled with both highs and lows. The highs.. the beach, the room, the cocktails, & art is all amazing!!!! The lows... lunch/ dinner, no TV, and the bed was firm for me... my girlfriend did not like such a hard mattress. The beach was incredible! By far one of the best beaches I have ever been on. The water was so warm! They clean the beach every morning. If you want to wake up to see the sunrise, make sure you use mosquito repellent and wear long sleeves & pants. They do spray mosquito repellent around the beach and bungalow areas, so after breakfast you don’t need to worry about the mosquitos. The breakfast was filled with a lot of Mexican options.... I love it! I’m in Mexico, I want to eat Mexican food! Both lunch and dinner menus felt limited. All I wanted was a great taco in Mexico, but I couldn’t find it on any of the menus. They should really redo the menus. Every single cocktail was amazing, everyday I was there! We took an art tour that was really nice around the property. The spa on the rooftop was still underneath construction. You can’t flush toilet paper down the toilet, because you’re in the jungle. Don’t book a cab through the concierge, book your transportation through Expedia you’ll save a lot of money...I paid $80 & the taxi wanted almost $200. I had a beachfront room, and literally walked out of my room on to the beach every morning!!!
George, us3 night romance trip
Exceptional 10.0
simple the best in tulum!!
perfect!!!
ALVARO, us4 night trip
Exceptional 10.0
The service and the ambience were excellent. The restaurants were also really good.
us2 night romance trip
Fair 4.0
Don't expect to work on this property Bad Internet
This place was rather lacking in a few areas for a hotel that charges such a highly nightly rate. As a person who needs to do business when I travel (even for fun) this place had the worst internet service I have ever experienced from a hotel. There was no way to do any business on the property. In addition, their pool side service took an hour most days just to get a drink. The property itself is beautiful and the rooms were great, but I wouldn't return for these reasons. You're better off staying somewhere else and just visit the property for photos.
Mark, us6 night trip
Exceptional 10.0
Beautiful Hotel, great service at concierge, restaurants, bars and room service!
Audris, us6 night family trip
Exceptional 10.0
I love everything about casa malca I will definitely be coming back very soon
Liz, us3 night trip with friends
Exceptional 10.0
Corona Trip
This place is amazing! They did a great job making everyone feel safe,
Robert, us3 night trip

Casa Malca