Hacienda Real del Caribe

Property class: 3.5
Hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Hacienda Real del Caribe features a rooftop terrace and puts you just steps from Quinta Avenida. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at MAGNOLIAS, which serves American cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden. Fellow travelers say good things about the helpful staff and location.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Bar
The current price is P2,187
P2,845 total
includes taxes & fees
Nov 14 - Nov 15

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard double queen

A hotel room with two beds, each with white linens and red pillows, a nightstand with a lamp, and a small table with a bottle and glass.

Standard double queen

8.8 out of 10
Excellent
(54 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard superior queen

A hotel room with a neatly made bed, a wooden headboard, a nightstand with a lamp, and a window with curtains.

Standard superior queen

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with two beds, a nightstand with lamps, a coffee table with a decorative bowl, and a balcony with a table and chairs.

Junior Suite

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

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About the neighborhood

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Mamitas Beach - 8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪El Árbol de la Diez - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪el ranchito de la 10 - ‬1 min walk

About this property

Hacienda Real del Caribe

  • Hacienda Real del Caribe features a rooftop terrace and puts you just steps from Quinta Avenida. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at MAGNOLIAS, which serves American cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden. Fellow travelers say good things about the helpful staff and location.

At a glance

Hotel size

    • 58 rooms

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas

Parking

    • No onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Area shuttle*

Other information

    • Designated smoking areas

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Reviews

Hacienda Real del Caribe Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

8.6

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was lovely, warm, and refreshing, with some guests finding it a great spot to relax. (17 reviews)
  • The hotel is conveniently located just one block from the beach, offering easy access to the shore. (10 reviews)
  • The hotel is conveniently located near many restaurants and dining options. (9 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Bed
Location
Service staff
Wifi
Air conditioning
Beach
Bathroom
Booking
Value

Reviews

Verified review

10/10 Exceptional

Really good location in the center of it all. Beds can use improvement but staff was so helpful and honest. I would definitely stay there again.
Verified review

10/10 Exceptional

Very pleasant and clean place. Would stay again. Location is perfect
Verified review

10/10 Exceptional

All good and great location
Verified review

10/10 Exceptional

The best location! Comfy beds and friendly staff!
Verified review

8/10 Very good

Clean big room, good room service excellent location
Verified review

10/10 Exceptional

My second time in this hotel we like so much Close to everything including beach restaurants and buses
Verified review

8/10 Very good

This is next to main shopping area we love it and safe place
Verified review

10/10 Exceptional

Great location and near shops and restaurants
Verified review

10/10 Exceptional

Room size was big and also the location is perfect if you want to enjoy night life of Playa. We loved it.
Verified review

10/10 Exceptional

Beautiful property and really convenient location for shopping, eating and pick up location. 10/10 would stay again
Verified review

8/10 Very good

Staff was friendly and conveniently located.
Verified review

8/10 Very good

I would stay there again. Convenient location.
Verified review

10/10 Exceptional

Place was beautiful, 1 block from 5th avenue. They have parking which was great
Verified review

8/10 Very good

Excellent location
Verified review

10/10 Exceptional

Lovely hotel with inviting courtyard and great location near the square and amenities. I rented a bike for my stay which made getting around even easier (Playa del Carmen is a great city for cycling). The room was clean and spacious. Staff were courteous and pleasant. Would absolutely stay here again.
Verified review

10/10 Exceptional

Yes, ac was affective. Good breakfast option. Walkable location.
Verified review

4/10 Fair

Hotel is in great location, nice place. But beds are hard as rock, it was a Wednesday when we booked and they had a party or reunion in the patio rooftop super loud and screaming until 4am you could’ve heard everything. It was so hard to go to sleep, so I do not recommend this hotel.
Verified review

10/10 Exceptional

Nice convenient hotel in the heart of Playa del Carmen. Everything was very close by. From dining options to shopping and clubs. Just a block away from 5th avenue with its many attractions.
Verified review

10/10 Exceptional

Loved this stay and how clean everything was. Everything was nearby. Loved the loud music !!! My stay was everything.
Verified review

10/10 Exceptional

Throughout the visit, the staff was very helpful and nice. The room was nice and clean and cleaned everyday. Located near the main tourist street, Quinta Avenida, the port with ferries to Cozumel and of course the beach, there is no need to use taxis at all. Breakfast was optional, and was only for adults. The kids had to pay their breakfast at the restaurant. The pool was nice and refreshing, especially in the extreme hot days.
Verified review

6/10 Good

Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.
Verified review

8/10 Very good

Mix up but great service

Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .
Verified review

10/10 Exceptional

Our 3-4 stay here each time it’s very good service . Clean rooms tho a bit older hotel they keep it clean . We were upgraded to a very nice suite which I wished we had more time to enjoy . Had 2 balconies huge room with huge bathroom. The check in clerk forgot his name was very professional and kind . Will continue to stay here in future.
Verified review

10/10 Exceptional

This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
Verified review

6/10 Good

The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.