The Palm at Playa

Hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Thu, Feb 19
Sun, Feb 22
February 2026
18
March 2026
At The Palm at Playa, experience the vibrant energy of Quinta Avenida while relaxing in style. Soak up the sun by the rooftop pool or unwind with a cocktail at the poolside bar. Guests have praised this hotel for its exceptional staff and prime location.
VIP Access
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Area shuttle
  • Ferry terminal shuttle

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room climate control (air conditioning)
$87 nightly
$109 total
Feb 28 - Mar 1
Total with taxes and fees

Why we love this property

Seaside dining spot
Ocean views complement local cuisine at the restaurant. This hotel offers breakfast and poolside seating, with a bar for evening relaxation.
Dreamy sleep experience
Slip beneath a plush down comforter in curated, individually furnished rooms. Blackout drapes ensure perfect slumber after a refreshing rainfall shower.

Room options

Showing 7 of 7 rooms
Bathroom shower
Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

Very good

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Private bathroom
Rainfall showerhead
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
Bathroom sink
Loft | Down comforters, in-room safe, individually furnished, blackout drapes
Loft | Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Loft

Good

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Deluxe Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

Good

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Shower, rainfall showerhead, free toiletries, hair dryer
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Furnished balcony
Individually furnished
Air conditioning
Smart TV
Day bed
Blackout drapes/curtains
Ceiling fan
Down duvet
  • Garden view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Bathroom shower
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Private bathroom
Rainfall showerhead
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds
Shower, rainfall showerhead, free toiletries, hair dryer
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
40-inch Smart TV with cable channels, TV

Deluxe Double Room

Highlights

Furnished balcony
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
Bathroom shower
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Family Room

Highlights

Furnished balcony
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Separate bedroom
  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you just steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar, and a terrace are other features. Fellow travelers love the pool and helpful staff.

At a glance

Hotel size

    • 66 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Transfers

    • Ferry terminal shuttle*

Offsite

    • Area shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Well-lit path to entrance

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children
  • Area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 008-007-004904/2025

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?

Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palm at Playa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at The Palm at Playa?

Sorry, pets aren't allowed.

Is parking offered on site at The Palm at Playa?

Sorry, there's no onsite parking at The Palm at Playa.

What are the check-in and check-out times at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is 11:00 AM.

Is there an onsite casino at The Palm at Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at The Palm at Playa and nearby?

Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.

What's the area around The Palm at Playa like?

The Palm at Playa is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach. Travelers give top marks for the hotel's prime location.

Have a question?

Get instant answers with AI powered search of property information and reviews.

The Palm at Playa Reviews

7.8

Good

8.0

Cleanliness

10

Location

8.2

Staff & service

7.6

Property conditions & facilities

Popular mentions

RoomService staffLocationRestaurantBarBeachBedShowerRooftopsBreakfast

8/10 Very good

Very clean and fine
Jørgen, 3-night trip

8/10 Very good

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
Christina, 1-night trip

10/10 Exceptional

Absolutely…3 times staying at The Palm… always the best
Daniel, 10-night trip

10/10 Exceptional

This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The
Milan, 2-night trip

10/10 Exceptional

Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax
Jeremy, 1-night trip

8/10 Very good

Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.
Marius, 1-night trip

10/10 Exceptional

The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)
Leticia, 1-night trip

10/10 Exceptional

Very clean and spacious
James, 2-night trip

10/10 Exceptional

Excelente !
Maricela, 1-night trip

10/10 Exceptional

Great location no Noise in front anymore gear roof top
Maximilian, 2-night trip

8/10 Very good

Convenient located and it has parking
Carlos, 3-night trip

8/10 Very good

Great location, clean and friendly staff
Loretha, 2-night trip

10/10 Exceptional

Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪 Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪
kingsley, 2-night trip

2/10 Poor

Hotel is nothing like the photos,run down ,needs alot of tlc.
jonathon, 3-night trip

4/10 Fair

No hot water in shower
Mark, 2-night trip

2/10 Poor

Water was hot for 2 min
Kevin, 1-night trip

8/10 Very good

Hotel is centrally located. Close to all the shops, nightlife and beach. The ac could be better for the rooms.
Alvaro, 8-night trip

8/10 Very good

Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem.
Adriana, 2-night trip

10/10 Exceptional

Great stay

Everything went well. Check in was a breeze and parking below was a bonus Dj on the roof top pool area was perfect
Allen, 1-night trip

10/10 Exceptional

The atmosphere , includes free parking and beautiful palm trees
Aleyssa, 3-night trip

10/10 Exceptional

Restaurant was closed early. Did not get to enjoy anything but the room.
Lisa, 1-night trip

10/10 Exceptional

Great time at the roof top pool, close to everything.
Floyd, 1-night trip

10/10 Exceptional

Excellent option, close to everything you need in Playa del Carmen and the staff are amazing.
Marcos, 3-night trip

10/10 Exceptional

Great location, clean, close to 5th avenue steps away from the beach.
Michael, 4-night trip

10/10 Exceptional

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.
Perrin, 2-night trip