The Palm at Playa

Hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Sat, Apr 11
Sun, Apr 12
April 2026
May 2026
At The Palm at Playa, experience the vibrant energy of Quinta Avenida while relaxing in style. Soak up the sun by the rooftop pool or unwind with a cocktail at the poolside bar. Guests have praised this hotel for its exceptional staff and prime location.
VIP Access
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Terrace
  • 24-hour front desk

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room climate control (air conditioning)
$104 nightly
$129 total
Apr 12 - Apr 13
Total with taxes and fees

Why we love this property

Seaside dining spot
Ocean views complement local cuisine at the restaurant. This hotel offers breakfast and poolside seating, with a bar for evening relaxation.
Dreamy sleep experience
Slip beneath a plush down comforter in curated, individually furnished rooms. Blackout drapes ensure perfect slumber after a refreshing rainfall shower.

Room options

Showing 7 of 7 rooms
Bathroom shower
Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

Very good
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
Bathroom sink
Loft | Down comforters, in-room safe, individually furnished, blackout drapes
Loft | Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Loft

Good
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Deluxe Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

Good
  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Shower, rainfall showerhead, free toiletries, hair dryer
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • Garden view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Bathroom shower
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds
Shower, rainfall showerhead, free toiletries, hair dryer
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
40-inch Smart TV with cable channels, TV

Deluxe Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
Bathroom shower
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes
Down comforters, in-room safe, individually furnished, blackout drapes

Family Room

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Similar properties

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
9.0
Wonderful
1,006 reviews
$80 nightly
$102 total
Apr 24 - Apr 25
Total with taxes and fees
Holiday Inn Express & Suites Playa Del Carmen by IHG
Restaurant
  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
9.0
Wonderful
669 reviews
$100 nightly
$124 total
Mar 29 - Mar 30
Total with taxes and fees
Aloft Playa Del Carmen
Rooftop terrace
  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
8.8
Excellent
1,876 reviews
$43 nightly
$55 total
Mar 31 - Apr 1
Total with taxes and fees
Sofía by Bunik
Outdoor pool, pool umbrellas, sun loungers
  • Pool
  • Airport transfer
  • Kitchenette
  • Laundry facilities
8.6
Excellent
1,795 reviews
$83 nightly
$104 total
Apr 23 - Apr 24
Total with taxes and fees
Playa Palms Beach Hotel
Interior
  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.0
Wonderful
1,027 reviews
$78 nightly
$98 total
Apr 12 - Apr 13
Total with taxes and fees
Antera Hotel & Residences
View from property
  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.0
Wonderful
1,272 reviews
$52 nightly
$66 total
Apr 14 - Apr 15
Total with taxes and fees
La Pasion Hotel Boutique by Bunik
Outdoor pool
  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry facilities
9.2
Wonderful
1,001 reviews
$49 nightly
$62 total
Apr 12 - Apr 13
Total with taxes and fees
Meliora By Bunik
Rooftop terrace
  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
9.0
Wonderful
1,003 reviews
$98 nightly
$122 total
Apr 1 - Apr 2
Total with taxes and fees
Fiesta Inn Playa del Carmen
2 outdoor pools
  • Pool
  • Spa
  • Pet friendly
  • Free parking
8.6
Excellent
743 reviews
$86 nightly
$107 total
Apr 26 - Apr 27
Total with taxes and fees
The Fives Downtown Hotel - Curio Collection by Hilton
Rooftop terrace
  • Pool
  • Free breakfast
  • Airport transfer
  • Pet friendly
9.2
Wonderful
1,090 reviews
$96 nightly
$119 total
Apr 9 - Apr 10
Total with taxes and fees
Residence Inn by Marriott Playa del Carmen
Compare similar properties
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!

About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you just steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar, and a terrace are other features. Fellow travelers love the pool and helpful staff.

At a glance

Hotel size

    • 66 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Well-lit path to entrance

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 400 to 450 for adults, and MXN 150 to 200 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 008-007-004904/2025

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?

Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palm at Playa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at The Palm at Playa?

Sorry, pets aren't allowed.

Is parking offered on site at The Palm at Playa?

Sorry, there's no onsite parking at The Palm at Playa.

What are the check-in and check-out times at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is 11:00 AM.

Is there an onsite casino at The Palm at Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at The Palm at Playa and nearby?

Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.

What's the area around The Palm at Playa like?

The Palm at Playa is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach. Travelers give top marks for the hotel's prime location.

Have a question?

Get instant answers with AI powered search of property information and reviews.

The Palm at Playa Reviews

8.0

Very Good

8.0

Cleanliness

7.4

Amenities

8.2

Staff & service

7.6

Property conditions & facilities

What guests liked

  • The property is within walking distance to the beach, offering a convenient and central location. (17 reviews)
  • The rooftop pool was a highlight, offering a relaxing and enjoyable experience with good bar and food service. (33 reviews)
  • The property offers convenient and private parking, with some guests appreciating the location's proximity to attractions. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

RoomService staffLocationRestaurantBarBeachBedShowerRooftopsRooftop pool
Verified

8/10 Very good

Nice place
Victor, 7-night trip
Verified

8/10 Very good

Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
Christina, 1-night trip
Verified

8/10 Very good

Very clean and fine
Jørgen, 3-night trip
Verified

8/10 Very good

Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location.
Stefanie, 5-night trip
Verified

10/10 Exceptional

Absolutely…3 times staying at The Palm… always the best
Daniel, 10-night trip
Verified

10/10 Exceptional

The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
Jennyfer, 3-night trip
Verified

10/10 Exceptional

This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The
Milan, 2-night trip
Verified

2/10 Poor

cockroaches
Catherine, 1-night trip
Verified

4/10 Fair

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Edward, 1-night trip
Verified

10/10 Exceptional

Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax
Jeremy, 1-night trip
Verified

8/10 Very good

Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.
Marius, 1-night trip
Verified

10/10 Exceptional

Spotless
Alan, 4-night trip
Verified

10/10 Exceptional

The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)
Leticia, 1-night trip
Verified

6/10 Good

No hot water in the shower, the mattress is probably from the early 2000s old enough to have visible wear. Excellent staff.
alain, 6-night trip
Verified

10/10 Exceptional

Very clean and spacious
James, 2-night trip
Verified

10/10 Exceptional

Excelente !
Maricela, 1-night trip
Verified

10/10 Exceptional

Great location no Noise in front anymore gear roof top
Maximilian, 2-night trip
Verified

8/10 Very good

Great location, clean and friendly staff
Loretha, 2-night trip
Verified

8/10 Very good

Convenient located and it has parking
Carlos, 3-night trip
Verified

10/10 Exceptional

Staff is very helpful and friendly. My only concern was the neglected rooftop pool. No umbrellas, torn tanning beds, and limited sitting areas.
Floyd, 3-night trip
Verified

10/10 Exceptional

Excellent option, close to everything you need in Playa del Carmen and the staff are amazing.
Marcos, 3-night trip
Verified

10/10 Exceptional

Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪 Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪
kingsley, 2-night trip
Verified

8/10 Very good

Hotel is centrally located. Close to all the shops, nightlife and beach. The ac could be better for the rooms.
Alvaro, 8-night trip
Verified

10/10 Exceptional

Great stay

Everything went well. Check in was a breeze and parking below was a bonus Dj on the roof top pool area was perfect
Allen, 1-night trip
Verified

6/10 Good

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
Edward, 1-night trip