I was arriving after 10 pm, when their office closes. I called around 4 ish saying I'd likely be there between 9-10 pm and they were great with that, even told me all the restaurants in town were closed by then so be sure to eat before I arrived. At 9 pm, I was still an hour away. I called and they were GREAT, said call us when you get off the exit and we'll be there to check you in. Super nice folks, nice clean room, even upgraded me to a larger room because I have 2 dogs! Was a great comfortable stay. :) Would def stay again.