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Hotel Riu Cancun - All Inclusive

3.5 star property
All-inclusive beachfront property with spa, near Tortuga Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Cancun - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Front of property - evening/night
Reception hall
On the beach, white sand, sun loungers, beach towels
Porch

Reviews

8.2 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Free breakfast
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Nightclub
  • Health club
  • Beach sun loungers
  • Beach towels
  • Spa tub
  • Pool bar
  • Swim-up bar

Feel at home (6)

  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Standard Room, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Adults Only |B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Adults Only |B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (Adults Only |B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (Adults Only |B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
2 bathrooms
  • 30 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Hair dryer
  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Hair dryer
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Ocean View (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Cancun, QROO

What's nearby

  • Cancun Convention Center - 7 min walk - 0.6 km
  • Gaviota Azul Beach - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Chac Mool Beach - 14 min walk - 1.2 km
  • Hotel Zone Beaches - 16 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Riu - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Hotel Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - All Inclusive

At Hotel Riu Cancun - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball, and sun loungers, plus you'll be within a 15-minute walk of Cancun Convention Center. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and mani/pedis. Miramar, one of 6 restaurants, serves breakfast, lunch, and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a nightclub, and a poolside bar. Fellow travelers love the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

At a glance

Hotel size

  • 569 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Beach volleyball
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2003
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • 4 outdoor pools
  • Full-service spa
  • Nightclub
  • Spa tub
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Riu Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Cancun - All Inclusive?
Yes, there are 4 outdoor pools.
Are pets allowed at Hotel Riu Cancun - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Cancun - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Cancun - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.
Is there an onsite casino at Hotel Riu Cancun - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (10-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
What is there to do at Hotel Riu Cancun - All Inclusive and nearby?
Have fun with onsite activities like windsurfing, snorkeling, and surfing. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Hotel Riu Cancun - All Inclusive also has 5 bars, a nightclub, and a health club, as well as spa services and a garden.
Are there restaurants at or near Hotel Riu Cancun - All Inclusive?
Yes, there are 6 onsite restaurants, featuring Italian cuisine and poolside dining.
Does Hotel Riu Cancun - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Cancun - All Inclusive like?
Hotel Riu Cancun - All Inclusive is a short 7-minute walk from Cancun Convention Center and 8 minutes' walk from Gaviota Azul Beach. Travelers say that the property is in a great location.

Hotel Riu Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Hotel muy descuidado, las habitaciones ya son muy viejas y los colchones no son nada cómodos , no es muy buena su calidad de habitaciones.
Juan, 2-night trip
Verified Hotels.com guest review

6/10 Good

the ac of the room was super noisy everyday had to ask for shower stuff
LÚCIO ANTONIO, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente servicio! Digno de 5 estrellas 🌟 compla
Lincoln, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

MARTA, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

José Edgar, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Brian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Flor, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This older property might not be the most glitzy in the hotel zone, but the staff and management are superb. Friendly faces and cheerful service abound. We have been to this resort multiple times, and have enjoyed each visit.
Johnny, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

My room was always clean and always taken care off ,people that worksthere were really nice and helpful there was a few employees that were not in a great mood but overall most of the staff was really nice , I think the hotel it’s in need of an update specially the rooms , pool area by the adult side needs also to be fixed , like the lights and also the drink counter had damage when I was there , food was excellent ! , shows were on point , I’ll give it a 8.0 rating needs some work tho
leonel F, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Nisreen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed everything. This was my 2nd trip and as before I really enjoyed my stay.
Marcus, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Brittny, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Irlanda, 3-night trip
Verified Expedia guest review

6/10 Good

called Expedia prior to arriving to Cancun to get a shuttle scheduled to pick and drop us off from Airport to hotel . However, when we arrived they did not have our information. I called Expedia and they today me they couldn’t do anything for that that . I had to pay a total of $200 for a taxi which it was a very uncomfortable and worrying drive . My wife did not feel safe. Being a long time Expedia customer, I am very disappointed
Oscar, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Akeem, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect for kids and family
JIGAR D, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Lourdes, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Highly recommended
Claudia, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very helpful and polite
Raymond Andino, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great place to stay all inclusive, very nice customer service, will definitely return!
Laura Abigail, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The beach and pool areas were nice and clean.
Sean, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Luisa Fernanda Ocampo, 3-night trip
Verified Expedia guest review