Tukan Hotel Playa del Carmen

Property class: 3.5
Resort with outdoor pool, near Playa del Carmen Main Beach

Choose dates to view prices

You'll be in a fantastic location at Tukan Hotel Playa del Carmen, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can take a dip in the outdoor pool or grab a bite to eat at La Ceiba, which serves breakfast, lunch, and dinner. A bar/lounge and a garden are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

Reviews

6.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Wedding services
  • Luggage storage
  • Tour/ticket assistance
  • Porter/bellhop

Feel at home (5)

  • Television
  • Garden
  • Blackout drapes/curtains
  • Outdoor swimming pools
  • Free toiletries
The current price is P2,117
P2,764 total
includes taxes & fees
Oct 31 - Nov 1

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room

A hotel room with two beds, a ceiling fan, a window with a view of greenery, a desk with a telephone, and a bottle of water.

Deluxe Room

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

A hotel room with two beds, a desk with a remote control, a ceiling fan, and two wall-mounted lamps.

Standard Room

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Suite

A hotel room with a large bed, a desk with a phone, and a TV.

Two Bedroom Suite

  • Garden view
  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Tukan Tower

A bedroom with a bed, a window with curtains, and a view of an outdoor area with a table and chairs.

Family Tukan Tower

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

View all photos for Deluxe Tukan Tower

Room

Deluxe Tukan Tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Basic Room (En Edificio Exterior)

A hotel room with a bed, a desk, a television, a window with curtains, and a stone wall.

Basic Room (En Edificio Exterior)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

APARTMENT TWO BEDROOMS

  • Sleeps 10

APARTMENT DELUXE TWO BEDROOM

  • Sleeps 10

APARTMENT LUXURY TWO BEDROOMS

  • Sleeps 10

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About the neighborhood

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Aldo's - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk

About this property

Tukan Hotel Playa del Carmen

  • You'll be in a fantastic location at Tukan Hotel Playa del Carmen, just a 5-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can take a dip in the outdoor pool or grab a bite to eat at La Ceiba, which serves breakfast, lunch, and dinner. A bar/lounge and a garden are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

At a glance

Hotel size

    • 149 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Restrictions apply*
    • Pets must be supervised

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge

What to do

  • Ecotours nearby
  • Golfing nearby
  • Jet skiing nearby
  • Snorkeling nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 5 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • An outdoor pool
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • In-room safe
  • Mobile key entry

Special features

Dining

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pet deposit: MXN 2000 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Is there a pool at Tukan Hotel Playa del Carmen?

Yes, there's an outdoor pool.

Are pets allowed at Tukan Hotel Playa del Carmen?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 2000 per stay. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Tukan Hotel Playa del Carmen?

Sorry, there's no onsite parking at Tukan Hotel Playa del Carmen.

What are the check-in and check-out times at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Tukan Hotel Playa del Carmen?

No, this resort doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Tukan Hotel Playa del Carmen and nearby?

Have fun with activities like jet skiing, sailing, and skydiving, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a garden.

Are there restaurants at or near Tukan Hotel Playa del Carmen?

Yes, there's an onsite restaurant, La Ceiba.

What's the area around Tukan Hotel Playa del Carmen like?

Tukan Hotel Playa del Carmen is in Gonzalo Guerrero, a short 4-minute walk from Playa del Carmen Main Beach and 6 minutes' walk from Mamitas Beach.

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Reviews

Tukan Hotel Playa del Carmen Reviews

6.8

Good

7.2

Cleanliness

8.6

Location

7.0

Staff & service

6.6

Property conditions & facilities

Popular mentions

Room
Location
Service staff
Water
Restaurant
Shower
Bathroom
Lobby
Parking
Building

Reviews

Verified review

10/10 Exceptional

The staff was very helpful and kind.
Verified review

6/10 Good

Good local, food was good.
Verified review

8/10 Very good

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Verified review

10/10 Exceptional

The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Verified review

8/10 Very good

Great location for dinning and shopping options. Good price.
Verified review

10/10 Exceptional

The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep.
Verified review

10/10 Exceptional

The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect
Verified review

6/10 Good

More like a hostel with a nicer outdoor pool area and courtyard. Room was clean but no soap, shampoo, bar fridge, face cloth and the safe was unusable as the lock was missing. Not sure if you had purchase or not as it wasn't mentioned at check-in.
Verified review

8/10 Very good

I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Verified review

10/10 Exceptional

Everything is closer all the stores clubs and restaurants
Verified review

10/10 Exceptional

I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Verified review

10/10 Exceptional

Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Verified review

6/10 Good

Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck.
Verified review

10/10 Exceptional

The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too!
Verified review

8/10 Very good

This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Verified review

8/10 Very good

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Verified review

6/10 Good

From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive.
Verified review

8/10 Very good

Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Verified review

4/10 Fair

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
Verified review

2/10 Poor

The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
Verified review

10/10 Exceptional

Great room, pool, staff, & location! Would definitely stay here again
Verified review

10/10 Exceptional

Excelente
Verified review

8/10 Very good

The rooms are nice and clean, i always get the same room and I love the balcony. Added bonus this year was soaps and bottled water
Verified review

6/10 Good

This place was dirty, not maintain, staff was not very kind. For the price it’s not worth it
Verified review

6/10 Good

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