First off the room stunk, when we went to speak to housekeeping, they did express to us that sometimes they do lend that room out to homeless…. I was like WHAT? I don’t mind helping the homeless, but please clean up after them and put the room back into its original state. Don’t just leave it a mess and smelling like a New York City Alley.. honestly, I stayed at best. Western before and service has just gone down after Covid. Now let’s talk about the manager, RUDE and UNPROFESSIONAL When we expressed we WANTED to switch rooms, she was like no we don’t have any rooms available… we paid for a clean room to stay in… When we express this to the manager and asked her to go up and smell herself, she said no thank you… I cannot believe Manager would act that way, especially when the customer paid in full! I will never be staying at a best Western ever again. They have been going downhill over the last few years!