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Serenade Punta Cana Beach & Spa Resort - All Inclusive

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3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers

Overview of Serenade Punta Cana Beach & Spa Resort - All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Punta Cana beachfront property with free water park and spa

8.2/10 Very Good

2,243 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 poolside bars
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • On a private beach
  • Cabeza de Toro Beach - 1 min drive
  • Downtown Punta Cana - 35 min drive
  • Los Corales Beach - 17 min drive
  • Bavaro Beach - 23 min drive
  • Punta Cana Beach - 48 min drive
  • Arena Gorda Beach - 21 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 42 min drive

Restaurants

  • Pearl Beach Club - 3 min drive
  • Noah Restaurant & Lounge - 10 min drive
  • Restaurante Venezia - 14 min drive
  • Pranama - 17 min drive
  • AmaLuna vegan restaurant - 17 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and hydrotherapy. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this luxurious property include 2 poolside bars, a fitness center, and a children's pool.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO), CovidClean (Safehotels - global expert), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Contactless room service is available

Safety measures

Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a DOP 10000 fee, and antigen/rapid COVID-19 testing is available for a DOP 10000 fee
This information is provided by our partners.

At a glance

Hotel size

  • 603 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Lifeguard on site

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Shopping
  • Pool table
  • Air hockey
  • Foosball
  • Table tennis

Working away

  • 3 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2020
  • Garden
  • Terrace
  • Communal living room
  • Fitness center
  • 3 outdoor pools
  • Free water park
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 65-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Spa

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of DOP 6000 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:30 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

On-site PCR COVID-19 testing is available for a DOP 10000 fee, and antigen/rapid COVID-19 testing is available for a DOP 10000 fee.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (WHO)
  • CovidClean (Safehotels - global expert)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (CDC)
  • SGS (3rd party expert - Global)
  • Bureau Veritas (3rd party expert - Global)

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free cancellation for a full refund?
Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
As of December 8, 2022, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on December 15, 2022 start from P 13,961, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 6:30 PM.
Are pets allowed at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, dogs are welcome. There's a charge of DOP 6000 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
No, this property doesn't have a casino, but Princess Tower Casino Punta Cana (17-min drive) and Casino Diamante Punta Cana Grand (19-min drive) are both nearby.
What is there to do at Serenade Punta Cana Beach & Spa Resort - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Serenade Punta Cana Beach & Spa Resort - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a Turkish bath, an arcade, and a garden.
Are there restaurants at or near Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there's an onsite restaurant, Buffet Principal. Nearby restaurants include Noah Restaurant & Lounge (5.1 mi), Restaurante Venezia (7.1 mi), and Santa Fe Steak House (8.1 mi).
Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Serenade Punta Cana Beach & Spa Resort - All Inclusive like?
Serenade Punta Cana Beach & Spa Resort - All Inclusive is a short 1-minute walk from Cabeza de Toro Beach and 12 minutes' walk from Bavaro Lagoon.

Overall score and ratings

8.2

Very Good

9.0/10

Cleanliness

8.2/10

Staff & service

8.3/10

Amenities

8.8/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Pieter, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Excellent everyone was very friendly very hospitable hostesses waitress waiters everyone was very pleasant will come again
Alemiriam, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Stay Away
I have so many bad things to say about this Hotel that I do not know where to begin I even asked to talk to a manager and guess what she did not even dare to speak to me outrageous very bad Service STAY AWAY!!!!
Elizabeth, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

the pools are nice, the beach is ok, but the management is terrible, as soon as you arrive, whit shirts guys will acts as they will come you, but in fact they want to get you to go their sales office to but the there xpand time share program, then next day they have army of sales people standing in the hall ways every morning like a police check piont to persuade guest to buy the time sharing/point programs. be careful, they will do everything to sell you. dot fall in the trap. during my ten day stay, I felt that the management is focused on selling the times share more than worrying about the providing good service and experience to its guests. most of the hotel staff barely speak any English, but the time share people speak perfect English. the facility is nice, the food is ok, but the management needs to train the staff properly shirt some of the focus from selling program to guest to servicing the guests, and creating relaxing and joyful envirnmonet.
waria n, 9-night family trip
Verified Expedia guest review

2/10 Poor

Nothing, management was sucks
Fern, 4-night trip
Verified CheapTickets guest review

10/10 Exceptional

Great resort very clean and friendly staff. Had a great time
Sandra, 4-night family trip
Verified Expedia guest review

6/10 Good

It was fine.
Elizabeth Irene, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved every square inch of the resort. I highly recommend it.
Carlos, 3-night family trip
Verified Expedia guest review

4/10 Fair

Aaron, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staffs were all friendly and the serenade is pretty new. Very clean facility with tasty buffet all inclusive! Will be visiting again.
Evelyn O, 4-night romance trip
Verified Orbitz guest review