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Iberostar Waves Quetzal - All Inclusive

4.5 star property
Luxury beachfront resort with spa, near Quinta Avenida

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Photo gallery for Iberostar Waves Quetzal - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
Reception
8 restaurants, lunch, dinner served; Japanese cuisine
View from room
Experience Iberostar Waves Quetzal - All Inclusive, where sun-kissed days meet luxurious nights. Unwind on the white sand beach with a rejuvenating massage or explore 8 restaurants serving Japanese cuisine and more. Yoga classes at the gym and activities like kayaking keep you active, while multilingual staff ensure your stay is seamless.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for Premium Room, Poolside

Balcony

Premium Room, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Premium bedding, down comforters, free minibar, in-room safe

Last room available

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 38 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room, Poolside

Balcony

Premium Room, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 38 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Premium bedding, down comforters, free minibar, in-room safe

Last room available

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room, Accessible

Premium bedding, down comforters, free minibar, in-room safe

Premium Room, Accessible

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Down duvet
Premium bedding
  • 38 sq m
  • Beach view
  • Sleeps 1
  • 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

Room Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Premium With View

Premium bedding, down comforters, free minibar, in-room safe

Double Room Premium With View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Premium With Pool View

Premium bedding, down comforters, free minibar, in-room safe

Quadruple Room Premium With Pool View

  • Sleeps 3
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Quadruple Room Premium With View

Premium bedding, down comforters, free minibar, in-room safe

Quadruple Room Premium With View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Double Room Premium

Premium bedding, down comforters, free minibar, in-room safe

Double Room Premium

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Premium With View

Premium bedding, down comforters, free minibar, in-room safe

Quadruple Room Premium With View

  • Sleeps 3
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Double Room Premium With Pool View

Premium bedding, down comforters, free minibar, in-room safe

Double Room Premium With Pool View

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

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8.6 out of 10, Excellent, (1003)
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive
  • Quinta Avenida - 6 min drive
  • Xplor Theme Park - 9 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬6 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

At Iberostar Waves Quetzal - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be just a 5-minute drive from Playacar Golf Club. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and hydrotherapy. Bonsai Restaurant, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious resort include 3 poolside bars, a free kid's club, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 350 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis lessons
  • Yoga classes
  • Kayaking
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 4 outdoor pools
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling

Special features

Spa

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Beach Grill Uxmal - This restaurant serves lunch only. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Does Iberostar Waves Quetzal - All Inclusive offer free cancellation for a full refund?

Yes, Iberostar Waves Quetzal - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Waves Quetzal - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Iberostar Waves Quetzal - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Iberostar Waves Quetzal - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Iberostar Waves Quetzal - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Iberostar Waves Quetzal - All Inclusive?

No, this resort doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.

What is there to do at Iberostar Waves Quetzal - All Inclusive and nearby?

Have fun with onsite activities like kayaking, windsurfing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Quetzal - All Inclusive also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Waves Quetzal - All Inclusive?

Yes, there are 8 onsite restaurants, featuring Japanese cuisine.

Does Iberostar Waves Quetzal - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Iberostar Waves Quetzal - All Inclusive like?

Iberostar Waves Quetzal - All Inclusive is located on the waterfront in Playacar, a short 19-minute walk from Mayan Ruins of Playacar and 13 minutes' walk from Playacar Beach. Travelers say the area is walkable and good for shopping.

Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Great place to stay
John, 4-night trip

8/10 Very good

loved the green spaces, beach area and staff was helpful
MARIE JEANE, 3-night trip

10/10 Exceptional

Beautiful grounds, friendly employees, choices for food.
Matthew Lynn, 6-night trip

10/10 Exceptional

Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
Matthieu, 10-night trip

10/10 Exceptional

Beautiful resort! Lots of food/bar options!
Virginia C, 7-night trip

8/10 Very good

Great location, Gray staff great restaurants
Victor, 7-night trip

8/10 Very good

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
CHRISTOPHER MORGAN, 6-night trip

10/10 Exceptional

Resort inside the forest
Gracel Villaruel, 4-night trip

8/10 Very good

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.
David, 5-night trip

8/10 Very good

Some of the staff members weren't as welcoming
Norma, 3-night trip

10/10 Exceptional

i like everything the staff was very nice
Estela, 5-night trip

6/10 Good

Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.
Jennifer, 7-night trip

10/10 Exceptional

Keyla Bravo was great loved everything about hotel loved it
Anyeli, 3-night trip

10/10 Exceptional

Great property. Very beautiful and great amenities.
Andrew Thomas, 6-night trip

10/10 Exceptional

We loved the property there are lots of great places to eat. We always felt safe and if there is a problem there is always a staff member close to help.
Christina Ruth, 4-night trip

8/10 Very good

Grounds were beautiful staff very nice
Kathleen, 7-night trip

10/10 Exceptional

Such a nice and clean property. Service is 10/10. The restaurants were excellent. Hotel staff excellent.
Jesus, 5-night trip

10/10 Exceptional

Very family friendly, nice accommodations, good selection of onsite dining. Beautiful beach area.
David, 7-night trip

8/10 Very good

Loved the wildlife
Kay L, 4-night trip

10/10 Exceptional

The property was beautiful. Loved the jungle theme and natural areas. The Beach parties in the evening were the best I've been to. Great food too.
Tanya, 4-night trip

10/10 Exceptional

I loved the location of the property. Wish the rooms were a little more updated
Susan, 4-night trip

8/10 Very good

The environment of fauna was great
David, 5-night trip

10/10 Exceptional

This hotel is amazing, a great place with everything you need
Carlos David, 5-night trip

10/10 Exceptional

Challenge with Hurricane during our visit but staff and Resort did an excellent job of preparing and cleaning up tree and leaf removal afterwards. Iberostar experience was excellent.
James, 5-night trip

10/10 Exceptional

Beach is absolutely perfect, staff are amazing, property and rooms were very clean, more food choices than you can imagine.
Herbert, 3-night trip