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Paradisus Playa del Carmen - All Inclusive

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5 outdoor pools, pool umbrellas, sun loungers
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
5 outdoor pools, pool umbrellas, sun loungers

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Paradisus Playa del Carmen - All Inclusive

5.0 star property
Upscale beachfront property with free water park, near Quinta Avenida

8.4/10 Very Good

1,016 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is P 22,720
Price available on 03/09/2023
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 11 min drive
  • Mamitas Beach - 13 min drive
  • Playa del Carmen Main Beach - 14 min drive
  • Playa del Carmen Maritime Terminal - 18 min drive
  • Playacar Golf Club - 23 min drive
  • Xplor Theme Park - 20 min drive
  • Xcaret Eco Theme Park - 23 min drive
  • Maroma Beach - 22 min drive
  • Ferry to Cozumel - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Cozumel Intl. Airport (CZM) - 13.9 miles/22.4 km

Restaurants

  • Fonda Argentina - 18 min walk
  • La jungla de la riviera - 4 min drive
  • Ferrons Chicken - 4 min drive
  • Tiramisu Pasteleria Italiana - 4 min drive
  • La Bamba Jarocha - 4 min drive

About this property

Paradisus Playa del Carmen - All Inclusive

At Paradisus Playa del Carmen - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 15-minute drive of Playa del Carmen Main Beach. There's plenty of fun with the 5 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. Dining choices include 14 restaurants and the 15 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club, and a fitness center. Fellow travelers like the helpful staff and family-friendly amenities.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 488 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 14 restaurants
  • 15 bars/lounges
  • 2 coffee shops
  • Beach bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (25000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Yhi Spa has 22 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

<p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). </p><p>This property accepts credit cards. Cash is not accepted.</p>

Frequently asked questions

Does Paradisus Playa del Carmen - All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Playa del Carmen - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Paradisus Playa del Carmen - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Paradisus Playa del Carmen - All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Paradisus Playa del Carmen - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Paradisus Playa del Carmen - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Paradisus Playa del Carmen - All Inclusive?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Paradisus Playa del Carmen - All Inclusive and nearby?
Have fun during the warmer months with activities nearby such as swimming. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen - All Inclusive also has 15 bars, a waterslide, and a health club, as well as spa services and an arcade.
Are there restaurants at or near Paradisus Playa del Carmen - All Inclusive?
Yes, there are 14 onsite restaurants. Nearby restaurants include La jungla de la riviera (2.1 mi), Ferrons Chicken (2.3 mi), and Passion By Martin Berasategui (2.4 mi).
What's the area around Paradisus Playa del Carmen - All Inclusive like?
Paradisus Playa del Carmen - All Inclusive is located on the waterfront, a short 8-minute walk from 28 de Julio Square.

Reviews

8.4

Very Good

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

The property was impeccably clean. The facility was new and beautiful. Maintained perfectly.
Verified Expedia guest review

10/10 Exceptional

Great service and fabulous facilities for the kiddos
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

4/10 Fair

This Hotel is only good if you are a Melia timeshare owner; if not you will not be allowed to access certain pools, restaurants and even a special part of the beach. Food at the buffet and the restaurant at the pool was subpar. You are constantly followed by a concierge trying to offer you to purchase the time share with melia, plus the photo package. I would not recommend this hotel.
Verified Expedia guest review

10/10 Exceptional

Amazing, best resort so far that we been to! Eduardo, our concierge was absolutely amazing & went above & beyond! He made it so much fun for the kiddos & so easy for us, by scheduling our dinner reservations, giving us a list of all of the entertainment for the day, and more. We will definitely be back! The only negative was that there were things that weren’t “all inclusive” and we were told that we needed to pay an extra $100/day to upgrade to have a concierge, have access to the smoothie bar, 1 hour at the spa a day, and more. Other than that, everything else was top notch. some of the food was the best we’ve ever had. Loved being able to go between the adult section & the family one at anytime. Also, the entertainment staff were incredible! Kids had a blast. Definitely the most kid and family friendly resort. Everyone was so kind. Everything was really clean.
Kristina, 8-night family trip
Verified Expedia guest review

8/10 Very Good

Diane, 5-night trip with friends
Verified Expedia guest review

4/10 Fair

The property itself is wonderful, very clean rooms and the staff is always nice and helpful. The downside is that the sales people will not leave you alone for the timeshare presentation and they are pushy and will not stop until you go and sit through it.
Cesar, 8-night family trip
Verified Travelocity guest review

10/10 Exceptional

Great! Will come back
Sandro, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property and staff always avaliable to handle any concerns you may have
Opoku Asamoah, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing property and honored my VIP Access! Highly recommended!
Joshua, 2-night family trip
Verified Expedia guest review